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About Cat Clinic of Iowa City Our veterinarians offer all the same veterinary services of a general small animal hospital and combine them with our specialized knowledge of feline medicine. Without the noises and smells of dogs, our fully equipped facility provides a peaceful and more relaxing environment for your feline companion. Operating Hours: Monday-Friday 7:30am- 5:30pm Pay : $15 - $17 Position Purpose Reporting into the Practice Manager, the Client Service Representative (CSR) provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing, and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience. Client Service Representative Competencies Patience & Compassion: Remaining professional while making Doctors, teammates, clients, and patients feel comfortable regardless of the situation. Collaboration & Teamwork: Carefully coordinating actions with practice team members and being open to others' ideas. Communicating: Conveying patient visit outcomes to clients and teammates applying excellent written and verbal skills. Active Listening: Following the expressed wishes of teammates and clients. Client Satisfaction: Ensuring all activities result in the highest level of client satisfaction. Essential Responsibilities Leads practice opening and closing procedures per Practice Manager instructions. Ensures all public areas are clean and presentable for patients. Processes cash, checks, charge card payments, and credit account payments. Schedules appointments adhering to practice and Doctor preferences. Assists in updating client/patient files, as needed. Prepares and sends client correspondence. Sends reminder notices to clients and conducts re-calls in a timely manner. Performs a backup of the computer system as directed. Performs and oversees the performance of posting daily business. Welcomes clients and patients with a warm demeanor and ensures an excellent experience. Answers incoming telephone calls applying proper telephone etiquette. Presents clients with medications, instructions, and any other take-home items. Handles emergency situations with care and patience. Addresses client concerns in a calm manner, ensuring satisfaction. Requirements / Qualifications Full-time availability. Ability to work Saturday mornings as needed. High school diploma or equivalent. Previous veterinary experience preferred. Client satisfaction references preferred. Practices OSHA safety techniques including proper PPE. Benefits Offered Paid time off. Health, dental, and vision insurance. Retirement benefits or accounts. Bonus incentive. Flexible work schedules. Career and professional development. #J-18808-Ljbffr
