![Swooped](https://media.trabajo.org/img/noimg.jpg)
Customer Success Manager, West
2 months ago
About Our Client
The DevSecOps platform empowers organizations to deliver software faster and more efficiently. The hiring company is one of the world’s largest all-remote companies with a large team and values that foster a culture of contribution.
About The Role
The company is currently seeking a Customer Success Manager for the Strategic team in North America, West. The Customer Success Management (CSM) team focuses on aligning, enabling, and expanding with customers’ desired business outcomes and use cases. This involves collaborating with various teams within the hiring company and serving as a liaison with customers.
Responsibilities
Partner with customers in establishing and achieving their desired business outcomes
Guide customers on the platform, best practices, and use cases
Understand the customer journey and assist in future adoption
Act as the company's liaison for customer inquiries, issues, and escalations
Own a book of assigned customers, focusing on adoption, retention, growth, and customer satisfaction
Stay informed about releases
Requirements
Understanding of Git and typical branching strategies
Knowledge of software development lifecycle and development pipeline
Understanding of continuous integration, continuous deployment, DevSecOps
Experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention
Familiarity working with customers of various sizes
Strong communication, organizational, and project management skills
Technical, analytic, and problem-solving abilities
What They Offer
Health, finances, and well-being benefits
All-remote, asynchronous work environment
Unlimited paid time off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and development budget
Parental leave support
Home office support
Hiring Process
Recruiter Screening
Hiring Manager Interview
Panel Interview
Executive Interview
Reference and Background Check
#J-18808-Ljbffr
-
Customer Success Manager, SMB
1 month ago
Little Rock, United States Customer Labs Full timeJob Description We’re looking for a Customer Success Manager to build, retain, and grow our emerging client base. In this role, you’ll work closely with Procore’s Install-Based Sales team and Account Executive teams, applying best practices and solutions to ensure our clients are set up for success and achieving their individual business goals and...
-
Strategic Customer Success Manager
2 months ago
Little Ferry, United States LaunchDarkly Full timeAbout The Job As a Strategic Customer Success Manager, you'll lead our mission to enhance customer experiences, build lasting partnerships, and seamlessly integrate LaunchDarkly. You'll collaborate with clients to address technical challenges, align LaunchDarkly with their goals, and create tailored Success Plans. Your role includes optimizing their use of...
-
Customer Success Manager
1 month ago
Little Ferry, United States Offered.ai Full timeOffered.ai is helping RealPage, Inc. find great candidates. Click the 'Apply' button to submit your application and learn more about RealPage, Inc. and the role. Summary The Strategic Customer Success Manager is accountable for driving lifetime value for our most strategic customers. This will be achieved through developing deep relationships and trust with...
-
Customer Success Manager
2 months ago
Little Ferry, United States GEMÜ Full timeThe Team & Role Gem puts the customer at the center of everything we do. Our Customer Success team is the secret to making that a reality. The Customer Success team is passionate about helping recruiters become more efficient, and are the driving force for the organizational change that helps our customers realize the full potential of Gem. The Customer...
-
Customer Success Manager
2 months ago
Little Ferry, United States Salt Security Full timeAt Salt, we’re passionate about what we do. We work as a team and embrace new ideas, wherever they come from. We also enjoy all the benefits of a startup environment, including solving a diverse set of challenges, quickly seeing the results of your work, and making a substantial impact on our customers and company. Want to make a big difference from day...
-
Customer Success Manager
3 weeks ago
Little Ferry, United States Philips Full timeJob Title Customer Success Manager Job Description The Customer Success Manager drives innovative strategies and customer success plans which deepen customer understanding, respond to changing customer expectations, develop new opportunities, and deliver world-class customer experiences. This role ensures end-to-end orchestration of the customer success...
-
Customer Success Manager
3 months ago
Little Ferry, United States Hawk Ridge Systems Full timeExciting Customer Success Manager Opportunity with leading 3D design & manufacturing solutions provider, Hawk Ridge Systems! Would you like to work at an incredible company that is dedicated to deliver on our mission to DOUBLE our Company size and performance over the next three years? Hawk Ridge Systems , an industry leader and one of the top Worldwide...
-
Customer Success Manager
2 months ago
Little Ferry, United States Talentify.io Full timeEmployer Industry: Medical Technology Why Consider This Job Opportunity Competitive salary and benefits package Opportunity for career advancement and growth within the organization Chance to work with innovative medical technologies that make a difference in patients' lives Collaborative and fast-paced work environment Remote work flexibility...
-
Customer Success Manager
2 months ago
Little Ferry, United States Litera Corp. Full timeJob Description A Customer Success Manager (CSM) at Litera is responsible for partnering with our customers to deliver on expectations and drive successful outcomes. The CSM acts as a key stakeholder for our customers serving as their advocate and are curious and passionate about guiding adoption, engaging end users, and leveraging data for insights. CSMs...
-
Customer Success Manager
3 weeks ago
Little Ferry, United States Litera Corp. Full timeJob Description A Customer Success Manager (CSM) at Litera is responsible for partnering with our customers to deliver on expectations and drive successful outcomes. The CSM acts as a key stakeholder for our customers, serving as their advocate and is curious and passionate about guiding adoption, engaging end users, and leveraging data for insights. CSMs...
-
Customer Success Manager
2 months ago
Little Ferry, United States Philips Full timeJob Title Customer Success Manager Job Description The Customer Success Manager drives innovative strategies and customer success plans which deepen customer understanding, responds to changing customer expectations, develops new opportunities an delivery world class customer experiences. This role ensures end to end orchestration of the customer success...
-
Customer Success Manager
3 months ago
Little Ferry, United States solo.io Full timeWho we are. Solo enables companies to Connect, Secure and Observe modern applications – APIs, Microservices and Data – with the industry’s leading API and Service Mesh Management Platform (“Gloo”). Solo innovations allow companies to stay on the leading edge of both technology and business possibilities. Solo is a VC-backed company, founded in 2017...
-
Customer Success Manager
2 months ago
Little Ferry, United States Rattle Full timeAbout Rattle At Rattle, we are redefining the way that teams work together. Rattle's revenue workflow platform enables teams to increase efficiency, transparency, and growth across their revenue funnel. Rattle gives revenue leaders control over their business with intelligent real-time alerts that unlock insights, drive collaboration and alignment, and...
-
Customer Success Manager
2 months ago
Little Ferry, United States Brightflag Full timeThe Opportunity Brightflag is the fastest growing company in the legal tech space and the #1 rated enterprise legal management product on G2. We’re bringing a trailblazing product, which is truly differentiated, to a fast growing market. And we are continuing to invest heavily in product and customer success. This means that our customer success teams...
-
Customer Success Manager
2 months ago
Little Ferry, United States NetWrix Full timeRequisition #1568, Customer Success Manager Join the Winning Netwrix Team! About Us: We are a highly successful and rapidly growing technology company of over 900 dedicated professionals committed to making a difference in the world of data security. Organizations of all sizes utilize our products to protect their business-critical data and personal...
-
Customer Success Manager
2 months ago
Little Ferry, United States Athelas Full timeEvery day, it feels like healthcare becomes less about the practice of medicine. Hospitals and private practices operate on razor-thin margins, caught between the bureaucracy of insurance companies and ballooning administrative costs. And technological advancements — from electronic health record systems to dictation software — have failed to live up to...
-
Customer Success Manager
3 weeks ago
Little Ferry, United States Varsity Tutors, a Nerdy Company Full timeAre you ready to join an innovative and dynamic team that is revolutionizing the education industry? Varsity Tutors for Schools is actively seeking a passionate and highly motivated Customer Success Manager to drive our mission of empowering students and transforming the learning experience. As a Customer Success Manager, you will play a pivotal role in...
-
Customer Success Manager
3 months ago
Little Ferry, United States Altrata Full timeThe Client Success Manager is a core member of Altrata’s global Customer Success organization. This team proactively engages with business stakeholders across the company to leverage the voice of the customer, drive continuous Improvement, and deliver outstanding customer experience to our clients. We are looking for an energetic and passionate Client...
-
Customer Success Manager
3 weeks ago
Little Ferry, United States Altrata Full timeThe Client Success Manager is a core member of Altrata’s global Customer Success organization. This team proactively engages with business stakeholders across the company to leverage the voice of the customer, drive continuous improvement, and deliver outstanding customer experience to our clients. We are looking for an energetic and passionate Client...
-
Customer Success Manager
3 weeks ago
Little Ferry, United States NetWrix Full timeRequisition #1568, Customer Success Manager Join the Winning Netwrix Team! About Us: We are a highly successful and rapidly growing technology company of over 900 dedicated professionals committed to making a difference in the world of data security. Organizations of all sizes utilize our products to protect their business-critical data and personal...