Customer Success Manager, West

2 months ago


Little Ferry, United States Swooped Full time

About Our Client The DevSecOps platform empowers organizations to deliver software faster and more efficiently. The hiring company is one of the world’s largest all-remote companies with a large team and values that foster a culture of contribution. About The Role The company is currently seeking a Customer Success Manager for the Strategic team in North America, West. The Customer Success Management (CSM) team focuses on aligning, enabling, and expanding with customers’ desired business outcomes and use cases. This involves collaborating with various teams within the hiring company and serving as a liaison with customers. Responsibilities Partner with customers in establishing and achieving their desired business outcomes Guide customers on the platform, best practices, and use cases Understand the customer journey and assist in future adoption Act as the company's liaison for customer inquiries, issues, and escalations Own a book of assigned customers, focusing on adoption, retention, growth, and customer satisfaction Stay informed about releases Requirements Understanding of Git and typical branching strategies Knowledge of software development lifecycle and development pipeline Understanding of continuous integration, continuous deployment, DevSecOps Experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention Familiarity working with customers of various sizes Strong communication, organizational, and project management skills Technical, analytic, and problem-solving abilities What They Offer Health, finances, and well-being benefits All-remote, asynchronous work environment Unlimited paid time off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and development budget Parental leave support Home office support Hiring Process Recruiter Screening Hiring Manager Interview Panel Interview Executive Interview Reference and Background Check

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