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Payroll Customer Support Representative
2 months ago
iSolved HCM is an industry-leading human capital management technology company that brings together the key workforce functions in one robust, easy-to-use platform, iSolved. Payroll, HR, Time & Attendance, Onboarding, ACA Compliance, and Benefits Enrollment are all delivered from one solution, in the cloud, specifically built for the small to mid-sized employer. It has achieved rapid market share, with more than 2 million employees and growing.
Brief Statement Of The Purpose Of This Position
iSolved associates contribute to a positive work environment that is entrepreneurial and high-performing. A Customer Service Representative works within a team and is responsible for all aspects of payroll processing and quality service for our direct clients.
Primary Responsibilities Of This Position Are
Maintains a high rate of client retention through superior customer service, assisting assigned client base with all components related to payroll processing
Responsible for accurate and timely preparation and submission of payrolls
Establish and maintain a positive working relationship with clients and coworkers to promote a quality service image
Research and resolve payroll and Human Capital Management related questions, concerns, and problems for clients in a friendly, and timely manner
Handles a high volume of telephone and email correspondence
Advises clients on how to fully utilize the Human Capital Management platform
Other projects as assigned
Shifts may be from 7 a.m. 7 p.m. local time
Education And Experience
Bachelor's degree preferred, but not required
FPC, CPP, and\/or SHRM certifications preferred but not required
Experience in payroll and customer service with a high call volume
Strong computer aptitude, which includes expertise with Microsoft Excel as well as experience with payroll and Human Capital Management platforms
Ability to analyze data with particular attention to detail
Excellent written, oral, and communication skills
Strong customer service orientation and problem resolution skills
Working knowledge of federal, state, and local payroll laws, wage and hour laws and best practices
Excellent interpersonal skills
Physical Demands And Work Environment
Normal working conditions require normal to close concentration, visual attention and manual dexterity. Lifting requirements less than 10 pounds. Moderate noise.
Disclaimer
The lists under Essential Functions and Additional Responsibilities are not exhaustive, but are merely the most accurate lists for the current job. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change.
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