Customer Experience Associate

**Customer Experience Associate**

at Voyager Digital Remote Voyager is a Publicly traded company listed on the Toronto Stock Exchange (VOYG), OTC Markets (VYGVF) and the Frankfurt Exchange (UCD2). Voyager is the global leader in agency cryptocurrency brokerage. At Voyager we are building the financial services firm of the future that will be used by millions of users globally to easily access trade, invest and earn in the cryptocurrency markets.

We are a team of finance and technology industry veterans dedicated to empowering and servicing investors in one of the most exciting asset classes to date - crypto. Our founders stem from reputable finance and technology organizations like E*TRADE, Uber, TradeIt, Lightspeed Financial and more.

The Voyager team includes employees with diverse backgrounds and skills. Our culture has quickly grown into one that promotes collaboration, transparency, and entrepreneurialism.

To learn more about Voyager please visit us at .

We are changing the world and love what we do so if you want to work at a fast paced, exciting environment please apply.

Responsibilities:

* Respond to customer tickets via multiple channels including e-mail, Slack and social media platforms

* Identify customer needs and assist in their use of specific features

* Analyze and report product malfunctions

* Update internal databases with information and pertinent customer interactions

* Identify and report technical issues raised by customers

* Identify and share customer feature requests for sending to Product and Marketing teams

* Inform customers about new features and functionality

* Follow up with customers to ensure resolution of issues

* Familiarity with cryptocurrency and mobile app development a plus

Qualifications:

* 2 years experience in customer service; financial customer experience a plus

* Experience using customer service platforms including reporting and navigating a plus

* Excellent written and verbal communicator with superior problem-solving skills

* Committed to timely and accurate work

* Ability to multitask and prioritize in a fast-moving environment

* Ability to assess issue severity and escalate in a timely manner

* Friendly, empathetic and patient

* Seeking an exciting opportunity in crypto

**What we offer**

* Competitive Salary

* Employee Benefits including healthcare (medical, dental, vision) and 401k

* Stock Options

Voyager is headquartered in New York City with satellite offices in New Jersey, California, Toronto and Bordeaux.

Please contact us via the button below or at careers@investvoyager.com with your resume and a brief explanation as to why you would like to join the Voyager team.

*Please note that during COVID-19 we are working remotely.

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