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Integration Specialist

3 months ago

Portland, United States Avenue5 Residential Full time
Summary of Responsibilities

The integration specialist assists with onboarding lease-up/new construction properties onto the Avenue5 platform. Their role is to partner with Avenue5 operators and central services associates to ensure all tasks related to onboarding a lease up/new construction are completed on time.

Primary Responsibilities and Objectives
•Provide guidance, mentorship, and support for regional operators and property managers onboarding a lease-up/new construction property
•Confidently be a single point of contact for Avenue5 associates when questions arise
•Host and/or participate in lease-up/new construction integration calls, as well as other departmental calls related to property integrations
•Help facilitate property technology setups including computer and email setup, phone/voicemail systems, and building systems when required
•Introduce associates to company and property-specific software
•Assist all central services departments with property integration and data gathering
•Regular collaboration with operations lead to assess the needs of the property and keep all lease[1]up/new construction dates in Salesforce accurate
•Partner with the operations lead to complete the assigned Salesforce Integration record
•Complete lease-up/new construction integration checklist tasks
•Ensure that integration tasks assigned to other associates outside of integrations are completed and documented in Salesforce, this includes but is not limited to completing all required lease-up/new construction forms and workbooks
•Introduce Avenue5 policies, procedures, and culture to new properties and associates
•Stay up to date with curriculum, platform, and company policy changes
•Complete necessary legal and company-specific associate onboarding paperwork
•Identify property needs that may not be noted on a checklist or assigned task
•Collaborate within the department to facilitate continuous quality improvement of the lease up/new construction integration process
•Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks
•Relay technical concerns with adequate detail, quickly and accurately
•Thorough understanding of Avenue5 policies and practices for communications, office and property operations, leasing and marketing, systems, reporting, affordable, risk management, etc., as they relate to the property assignment
•Complies with all company national standards, applicable health and safety rules, and regulations, as well as applicable local, state, and federal fair housing requirements
•Communicate any concerns to the appropriate parties
•Perform other tasks as assigned Education and Experience •High school diploma is required. Bachelor's degree is preferred.
•Three to five years of property management experience is required
•Two to three years of direct management experience is required
•Prior experience in Salesforce, Yardi Voyager, RentCaf, RealPage, OneSite, or other equivalent systems is preferred

Skills and Requirements
•Ability to work independently, under minimal to moderate supervision, and prioritize effectively in a fast-paced environment with a strong sense of urgency
•Basic level knowledge of Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel
•Capability to read, comprehend and converse in English •Sensitivity to confidential matters is required •Strong interpersonal skills to communicate with others effectively and sensitively, including residents, clients, and all levels of management
•Ability to make immediate decisions to resolve problems
•Ability to display good judgment when unpredictable situations arise
•Ability to tolerate stressful situations
•Excellent written and verbal communication skills
•Strong organizational and time-management skills
•Must always maintain a professional demeanor and appearance, promoting the same to associates
•Required to complete and successfully pass the Avenue5 Fair Housing and Preventing Discrimination and Harassment training and other courses, if assigned

Scheduling
•Required to maintain a regular schedule which may require working outside of business hours, weekends, and non-traditional holidays
•Ability to travel as required (2%)

Environment
•Exposure to environment typically found in an office building

Physical Requirements

Avenue5 will make reasonable accommodations to enable individuals with disabilities to perform essential functions. These functions include, but are not limited to:
•Ability to lift, push, and pull up to 25 pounds
•Hearing and visual ability to observe and detect signs of emergency required
•Must be able to sit, stand, reach, bend, and stoop for extended periods
•Talking and expressing or exchanging ideas using the spoken word those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly
•Perceiving the nature of sounds at normal speaking levels with or without correction
•Visual requirements including color, depth perception, and field vision
•Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct
•Ability to tolerate stressful situations
•Ability to receive detailed information through oral communication, and to make the discriminations in sound

This job description is not an all-inclusive list of functions and tasks. Over the length of employment, these functions and tasks may change.

Diversity

Diversity creates a healthier atmosphere: Avenue5 is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Skills & Requirements Qualifications