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    1 month ago

    Indianapolis, United States MV Transportation Full time

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    3 months ago

    Indianapolis, United States MV Transportation Full time

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Transportation Manager

2 months ago

Indianapolis, United States Intesa HR Full time

Position Summary: This position is responsible for brokerage services & driving cross-functional initiatives with transportation providers to provide cost-effective, timely transportation to the members we serve. This manager will set the tone for the team by prioritizing timely scheduling/dispatch operations, maximizing cost effectiveness, and efficiency within the department through a variety of operations systems, and managing the team members while ensuring a smooth operational flow within the department workforce. This manager will be responsible for staff productivity, instruction & coaching on departmental processes, motivating & counseling direct reports & employees as needed. Responsibilities also include: oversight of transportation services department, ownership and execution of cross-functional transportation initiatives multiple departments to serve the state of Indiana. This core position of our team is a strong communicator, possesses excellent organizational skills, solutions driven, and comfortable working with different teams at various levels of the business. Essential Duties and Responsibilities: Provides management expertise, support, and supervision to the Trip Assignment Specialists to deliver a quality service experience through our vendor network providers and fleet drivers. Communicates and enforces job responsibilities and service requirements to meet team goals and objectives as aligned by management/leadership. Ensures team has utilized and exhausted all provided resources to confirm all trips are covered; including but not limited to verifying in area/out of area provider availability, reconnecting with company fleet provider, collaborating with team members and negotiating vendor rate options. Collaborates and responds to internal requests to resolve complaints and compliance issues. Maintain process adherence, and drive productivity within team for most efficient execution of tasks and projects. Leads multiple projects to ensure cohesion between teams and strengthen service goals. Creates and implements action plans, presents status reports, overviewing operational performance metrics. Analyzes complex trends through data for improvement of overall business health, and provides meaningful solutions/action plans for improvement to contractor transportation services. Prepares and leads presentations, meetings, communications, and continual education to strengthen service, provide problem/solution scenarios, and review performance in accordance with compliance requirements/ company goals, summarizing key points and simplifying complex messages. Collaborates and responds to internal requests from Compliance Dept. to answer questions, educate, and resolve complaints and compliance issues. Understands, communicates, and provides written documentation to staff on company policies, processes, and procedures, to ensure accurate and successful service outcomes. Collaborates with HR as applicable. Coordinates continual education, coaching and review of service expectations throughout all transportation services department for all employees. Communicates with team daily to resolve escalated issues from direct reports and collaborates/communicates with leadership team with updates. Contributes to the development and use of efficient processes, effective management practices, and clear communications across the organization to ensure that day-to-day operations are performed with the highest levels of accountability, productivity, consistency, and integrity. Attends and applies all company trainings as required for position and compliance; including but not limited to HIPPA, Fraud Waste & Abuse, and Sensitivity training. Must be available to work or provide on-call service when needed in a 24/7 work environment. Performs other work-related duties as assigned Minimum Qualifications (Education, Experience, Skills) Strongly preferred Bachelor’s degree and/or 1 year of experience in the management or NEMT operation preferred. Ability to remain flexible in work assignments/scheduled hours. Must have strong computer skills; efficient with MS Office, mapping tools, transportation software, and office equipment (i.e., telephone, headset, PC, Fax machine, scanner, printer, and photocopier). Effective written and verbal communication skills. Strong leadership, organizational, planning, and time management skills. Ability to recognize and secure confidential information. Internal Classification TITLE: Transportation Manager DEPARTMENT: Trip Assignment REPORTS TO: Senior Vice President, Operations FLSA: Exempt Job Type:

Full-time Benefits: 401(k) matching Dental Insurance Health insurance Vision insurance

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