Current jobs related to Enterprise Customer Success Manager - Houston - Sigma Computing

  • Customer Success Manager

    4 weeks ago

    Houston, United States Kastle Systems Full time

    Overview: Join the leader in providing smarter solutions for a safer world. Kastle is the nations leading provider of Managed Security Services. Our customers depend on us every day and include the whos who of commercial real estate, distinguished global retail brands, leading commercial enterprises and critical government facilities. We are committed to...

  • Customer Success Manager

    1 month ago

    Houston, United States Kastle Systems Full time

    Overview: Join the leader in providing smarter solutions for a safer world. Kastle is the nations leading provider of Managed Security Services. Our customers depend on us every day and include the whos who of commercial real estate, distinguished global retail brands, leading commercial enterprises and critical government facilities. We are committed to...

  • Enterprise Customer Success Manager

    1 month ago

    Houston, United States Tekmetric Full time

    About Tekmetric Tekmetric is a cloud-based auto-repair shop management system with an easy-to-use workflow and a modern approach to customer care. Tekmetric champions transparency, integrity, innovation-and above all-a service-mentality that puts customers first. Founded in Houston, Texas in 2015, Tekmetric has been providing reliable, fast customer service...

  • Customer Success Manager

    3 weeks ago

    Houston, United States Kastle Systems Full time

    Overview: Join the leader in providing smarter solutions for a safer world. Kastle is the nations leading provider of Managed Security Services. Our customers depend on us every day and include the whos who of commercial real estate, distinguished global retail brands, leading commercial enterprises and critical government facilities. We are committed to...

  • Customer Success Manager

    4 weeks ago

    Houston, United States The Ladders Full time

    About Corastone: Corastone (formerly iownit.us) is a rapidly growing, US-based financial services technology firm disrupting the private investment markets. Our purpose is to unlock the potential & possibilities of the alternative investment marketplace for investors through innovation, technology, and market expertise. We enable broadened access and...

  • Enterprise Account Success Manager

    2 weeks ago

    Houston, Texas, United States Kastle Systems Full time

    OverviewJoin a leader in delivering innovative solutions for a more secure environment. Kastle Systems stands as the premier provider of Managed Security Services in the nation.Our clientele includes prominent names in commercial real estate, renowned global retail brands, leading enterprises, and essential government facilities. We are dedicated to ensuring...

  • Lead Customer Success Strategist, Enterprise

    2 weeks ago

    Houston, Texas, United States Textio Full time

    Note: We support 100% remote work for applicants who reside in specific states.Textio is dedicated to assisting organizations in hiring and retaining diverse teams by eliminating bias throughout the talent lifecycle. Textio equips you with the tools necessary to create high-performing teams by attracting varied talent and fostering their professional...

  • Account Manager

    2 weeks ago

    Houston, United States NETSCOUT Full time

    ReferSaveApplyJob ID: 004997 Looking to hire an Account Manager to sell to Enterprise Customers Description: Account Manager - Enterprise Customers - Dallas, TX At NETSCOUT, we are an elite force of trailblazers, innovators, and problem solvers. We protect the connected world from cyberattacks and performance and availability disruptions through our...

  • Enterprise Customer Advocate

    2 weeks ago

    Houston, Texas, United States Sprinklr Full time

    About Sprinklr:Sprinklr is a premier enterprise software provider dedicated to enhancing all customer-facing operations. With cutting-edge AI technology, our unified customer experience management (Unified-CXM) platform empowers organizations to deliver exceptional human experiences consistently across various modern channels.Based in New York City, Sprinklr...

  • Customer Success Account Manager

    4 weeks ago

    Houston, United States Rechat Full time

    Rechat is an innovative enterprise real estate technology developed exclusively for real estate professionals. Our software platform provides an all-encompassing solution streamlining the entire buying and selling process by integrating everything into one system that engages agents, drives brand consistency, and elevates efficiency. FLSA: Full Time |...

  • Customer Advocate, Enterprise Service Manager

    4 days ago

    Houston, Texas, United States Hitachi Energy Full time

    Job DescriptionJob Summary:The Customer Advocate or Service Manager is responsible for the operational service delivery and the day-to-day relationship for the assigned customer accounts. This role is accountable for ensuring that Hitachi Energy meets or exceeds the Service Level Agreements (SLAs) and Contract Deliverables.Key Responsibilities:Operational...

  • Account Manager for Customer Success in Cloud Solutions

    2 weeks ago

    Houston, Texas, United States Microsoft Corporation Full time

    Are you passionate about technology and dedicated to ensuring customer success? As a pivotal member of our team, you will engage with our strategic enterprise clients, guiding them to maximize their investment in Microsoft’s cloud offerings. Role Overview: In the capacity of an Account Manager for Customer Success, you will serve as the primary liaison for...

  • Senior Customer Success Strategist

    1 week ago

    Houston, Texas, United States Tekmetric Full time

    About Tekmetric Tekmetric is a cloud-based management solution for auto-repair shops, designed with a user-friendly workflow and a contemporary approach to customer service. We prioritize transparency, integrity, and innovation, with a strong commitment to a customer-first mentality. Established in Houston, Texas, Tekmetric has been delivering prompt and...

  • Senior Customer Success Strategist

    1 week ago

    Houston, Texas, United States Tekmetric Full time

    About Tekmetric Tekmetric is a cloud-based auto-repair shop management system that emphasizes a user-friendly workflow and a contemporary approach to customer service. We prioritize transparency, integrity, and innovation, all while maintaining a service-oriented mindset that places our customers at the forefront. Established in Houston, Texas, Tekmetric has...

  • Senior Customer Success Strategist

    1 week ago

    Houston, Texas, United States Tekmetric Full time

    About Tekmetric Tekmetric is a cloud-based auto-repair shop management system that emphasizes a user-friendly workflow and a contemporary approach to customer service. We prioritize transparency, integrity, and innovation, with a strong commitment to a customer-first mentality. Founded in Houston, Texas, Tekmetric has been dedicated to delivering reliable...

  • Customer Success Manager

    1 week ago

    Houston, United States Enverus Full time

    Description Customer Success Manager Why YOU want this position Enverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus' innovative technologies drive production and investment strategies, enable best practices for energy and...

  • Specialist Customer Success Manager

    1 month ago

    Houston, Texas, United States SAP Full time

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Customer Success Manager

    4 weeks ago

    Houston, United States Dell Full time

    Job Posting Customer Success Manager - Secureworks® (NASDAQ: SCWX) is a global cybersecurity leader that protects customer progress with Secureworks® Taegis™, a cloud-native security analytics platform built on 20+ years of real-world threat intelligence and research, improving customers’ ability to detect advanced threats, streamline and collaborate...

  • Customer Success Consultant

    2 weeks ago

    Houston, Texas, United States Pro Software Full time

    The Customer Success Consultant fosters a strong partnership with clients by addressing their system requirements through a comprehensive understanding of their existing operational workflows. This role is pivotal in ensuring that the Pro Software configuration aligns with the clients' strategic goals. The relationship with the client continues beyond the...

  • Customer Success Manager

    2 months ago

    Houston, United States ePlus Technology, inc. Full time

    Overview As a Customer Success Manager (CSM) you will be accountable for managing the customer experience and satisfaction of Services delivery to client accounts, within a defined area of the customer base, and you will be accountable for the overall service relationship. You will promote the continuous improvement of productivity, service quality and...

Enterprise Customer Success Manager

2 months ago

Houston, United States Sigma Computing Full time

About Sigma Computing

Sigma Computing is at the forefront of cloud-based analytics and business intelligence, transforming the way businesses leverage their data to make informed decisions. Our platform bridges the gap between complex data queries and business insights, providing an intuitive interface for users of all technical backgrounds.

We're looking for a Customer Success Manager with a deep understanding of analytics and business intelligence to join our team. This role is critical for ensuring our customers maximize the value they derive from our platform, with a direct focus on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives.

Key Responsibilities

Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts. Analytics Expertise: Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform. Help them understand their data and gain actionable insights. NDR Growth: Develop and implement strategies aimed at maximizing NDR. This includes identifying opportunities for upselling and cross-selling, as well as reducing churn through proactive engagement and solution-oriented support. Customer Advocacy: Serve as the bridge between our customers and our product team. Advocate for features, enhancements, and integrations that will drive customer satisfaction and retention. Success Plans: Collaborate with customers to develop and execute success plans that align Sigma Computing's capabilities with the customer's business goals and objectives. Educational Initiatives: Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among our user base.

Required Skills / Experience

Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field. 7+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry. Experience navigating complex enterprise sales environments with multiple priorities and stakeholders Strong analytical skills with a proven ability to solve complex problems using data. Excellent communication and interpersonal skills, with a knack for building trust and driving engagement. Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention. Experience with SQL, data visualization tools, and cloud-based analytics platforms highly preferred (Snowflake, Databricks, Redshift, BigQuery) ETL experience Experience implementing production business intelligence solutions Startup experience

Additional Job Details

The base salary range for this position is $132k - $165k annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for a variable pay (based on goal achievement), stock options, as well as a comprehensive benefits package.

If you do not feel that you satisfy all the listed requirements, we encourage you to still apply.

About Us

Sigma is the only cloud analytics and business intelligence tool empowering business teams to break free from the confines of the dashboard, explore data for themselves, and make better, faster decisions. The award-winning software was built to capitalize on the performance power of cloud data warehouses to combine data sources and analyze billions of rows of data instantly via an intuitive, spreadsheet-like interface – no coding required.

Since launching with its unique interface, Sigma Computing has added features such as collaboration tools and embedded analytics capabilities. The most recent product launch included a set of AI tools such as forecasting capabilities, an AI copilot and a notebook interface for users who prefer a code-first environment.

Sigma announced its $200M in Series D financing in May 2024, to continue transforming BI through its innovations in AI infrastructure, data application development, enterprise-wide collaboration, and business user adoption. Spark Capital and Avenir Growth Capital co-led the Series D funding round, with additional participation from a group of past investors including Snowflake Ventures and Sutter Hill Ventures.The Series D funding, raised at a valuation 60% higher than the company’s Series C round three years ago, promises to further accelerate Sigma’s growth.

Come join us

Benefits For Our Full-Time Employees

Equity Generous health benefits Flexible time off policy. Take the time off you need Paid bonding time for all new parents Traditional and Roth 401k Commuter and FSA benefits Lunch Program Dog friendly office

Sigma Computing is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We look forward to learning how your experience can enable all of us to grow .

Note: We have an in-office work environment in both our SF & NYC office. #J-18808-Ljbffr