Customer Success Account Manager
4 weeks ago
Rechat is an innovative enterprise real estate technology developed exclusively for real estate professionals. Our software platform provides an all-encompassing solution streamlining the entire buying and selling process by integrating everything into one system that engages agents, drives brand consistency, and elevates efficiency. FLSA: Full Time | Salaried | Exempt Remote (Work may be performed anywhere in the US) Rechat is seeking a dynamic Account Manager who is proactive and passionate about driving adoption regarding product and the clients they serve. The Account Manager will act as a point of contact for their clients. They will build long-lasting, mutually beneficial relationships with their contacts, always striving to find the product solutions which best fit the brokerage needs. They also aid internal departments by collecting information, such as sales leads or testimonials. To succeed in this position, candidates should have exceptional communication, time management, and problem-solving skills. You should be resourceful, analytical, adaptable, and organized with the ability to build rapport with clients. If you are looking for a role that offers flexibility, an excellent culture, and a world-class team; look no further We offer a competitive base salary + excellent benefits + a dynamic culture of growth Why You Should Join Rechat: Competitive compensation and benefits Remote work and Flexible Work/Life Balance Diverse and Inclusive Culture Collaborative environment Paid Time Off Essential Duties And Responsibilities: Ensure the timely and successful delivery of our solutions according to customer needs and objectives Drive adoption and engagement through account management and strategizing with your clients Analyze client use cases and recommend best practices to optimize product usage, adoption, and ROI Work with onboarding managers and implementation to ensure a seamless transition into live status Effectively manage a high volume of inbound customer requests, align them with internal resources, and anticipate their business needs Identify challenges and engage in proactive client meetings to positively impact customer loyalty and align business goals Assist with onboarding new clients to ensure a consistent and seamless onboarding experience with Rechat product Check and report on the progress of all deliverables and projects, ensuring deadlines are met related to AM/CS. Share product development suggestions and communicate user feedback to the internal team(s) based on client feedback Ensure the execution of all assigned clients are delivered; ensuring client success is measured and achieved across all accounts Other duties as assigned. Required Experience/Education: High School Diploma, or equivalent; five to seven years of experience; or a combination of experience and education, required. Bachelor's Degree preferred. 5+ years of experience in a SaaS Account Manager role, or similar; preferred. Skills And Qualifications: Maintains quality service by establishing and enforcing organization standards Expert in managing Customer Success facets for clients that are exciting and engaging for end-users Real-Estate knowledge is preferred Dynamic and outgoing personality Work Conditions: This position will perform duties under normal office working conditions, including the prolonged use of a computer, office equipment, and working in close proximity to others. Essential physical requirements may include standing, walking, stooping, typing, and lifting up to 25lbs. Disclaimer: Rechat is an equal employment opportunity employer committed to hiring and retaining a diverse workforce. Compensation is commensurate with experience. Applicants receive fair and impartial consideration without regard to race, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status. If you need accommodation for any part of the employment process because of a medical condition or disability, please contact Rechat Human Resources. Acceptable Background and References Required. Equal Opportunity/ Affirmative Action Employer/ DFWP #J-18808-Ljbffr
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Houston, Texas, United States Microsoft Corporation Full timeAre you passionate about technology and dedicated to ensuring customer success? As a pivotal member of our team, you will engage with our strategic enterprise clients, guiding them to maximize their investment in Microsoft’s cloud offerings. Role Overview: In the capacity of an Account Manager for Customer Success, you will serve as the primary liaison for...
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Customer Success Manager
2 months ago
Houston, United States ePlus Technology, inc. Full timeOverview As a Customer Success Manager (CSM) you will be accountable for managing the customer experience and satisfaction of Services delivery to client accounts, within a defined area of the customer base, and you will be accountable for the overall service relationship. You will promote the continuous improvement of productivity, service quality and...
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Customer Success Manager
1 week ago
Houston, United States Enverus Full timeDescription Customer Success Manager Why YOU want this position Enverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus' innovative technologies drive production and investment strategies, enable best practices for energy and...
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Customer Success Manager
4 weeks ago
Houston, United States Dell Full timeJob Posting Customer Success Manager - Secureworks® (NASDAQ: SCWX) is a global cybersecurity leader that protects customer progress with Secureworks® Taegis™, a cloud-native security analytics platform built on 20+ years of real-world threat intelligence and research, improving customers’ ability to detect advanced threats, streamline and collaborate...
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Customer Success Manager
1 month ago
Houston, United States The Ladders Full timeMission - Why We Need You SMA Technologies was founded in 1980 and is on a mission to give people back their time. Our product solutions allow companies to automate their most complex workflows and keep their human capital focused on the strategic work that moves their business forward. Reporting to our VP of Customer Success, CSMs work closely with...
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Enterprise Account Success Manager
2 weeks ago
Houston, Texas, United States Kastle Systems Full timeOverviewJoin a leader in delivering innovative solutions for a more secure environment. Kastle Systems stands as the premier provider of Managed Security Services in the nation.Our clientele includes prominent names in commercial real estate, renowned global retail brands, leading enterprises, and essential government facilities. We are dedicated to ensuring...
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Customer Success Manager
3 weeks ago
Houston, United States Kastle Systems Full timeOverview: Join the leader in providing smarter solutions for a safer world. Kastle is the nations leading provider of Managed Security Services. Our customers depend on us every day and include the whos who of commercial real estate, distinguished global retail brands, leading commercial enterprises and critical government facilities. We are committed to...
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Customer Success Manager
1 month ago
Houston, United States Kastle Systems Full timeOverview: Join the leader in providing smarter solutions for a safer world. Kastle is the nations leading provider of Managed Security Services. Our customers depend on us every day and include the whos who of commercial real estate, distinguished global retail brands, leading commercial enterprises and critical government facilities. We are committed to...
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Customer Success Manager
4 weeks ago
Houston, United States Kastle Systems Full timeOverview: Join the leader in providing smarter solutions for a safer world. Kastle is the nations leading provider of Managed Security Services. Our customers depend on us every day and include the whos who of commercial real estate, distinguished global retail brands, leading commercial enterprises and critical government facilities. We are committed to...
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Account Manager
7 days ago
Houston, Texas, United States A3IM, Inc. Full timeAbout the RoleA3IM, Inc. is seeking a highly skilled and experienced Field Account Manager to join our team. As a key member of our sales and service team, you will be responsible for driving new product and service sales with existing customers, as well as identifying and pursuing new business opportunities.Key ResponsibilitiesCustomer Engagement: Develop...
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Client Success Account Manager
2 weeks ago
Houston, United States The Staff Pad Full timeJob DescriptionJob DescriptionThe Staff Pad has partnered with a Hospitality and Technology company in Houston, Texas looking to add a Client Success Account Manager to the team. This is a full-time exempt position in the Client Success Department. This position serves as a point of contact and link between internal departments and customers. The ideal...
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Specialist Customer Success Manager
1 month ago
Houston, Texas, United States SAP Full timeWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
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Customer Success Specialist
1 day ago
Houston, United States PCS Software Full timeJob Type Full-time Description About PCS: PCS is providing leading technology in the Trucking and Logistics Industry. We are dedicated to driving the success of our customers through innovative Transportation Management System (TMS) solutions. The PCS Customer Success Specialist will be the main point of contact assigned to new customers during their...
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Customer Success Manager
1 month ago
Houston, United States Dell Full timeJob PostingCustomer Success Manager -Secureworks (NASDAQ: SCWX) is a global cybersecurity leader that protects customer progress with Secureworks Taegis, a cloud-native security analytics platform built on 20+ years of real-world threat intelligence and research, improving customers ability to detect advanced threats, streamline and collaborate on...
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Enterprise Customer Success Manager
1 month ago
Houston, United States Tekmetric Full timeAbout Tekmetric Tekmetric is a cloud-based auto-repair shop management system with an easy-to-use workflow and a modern approach to customer care. Tekmetric champions transparency, integrity, innovation-and above all-a service-mentality that puts customers first. Founded in Houston, Texas in 2015, Tekmetric has been providing reliable, fast customer service...
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Customer Success Representative
7 days ago
Houston, Texas, United States Sunbelt Rentals Full timeAbout the RoleSunbelt Rentals is seeking a highly skilled Strategic Customer Representative to join our team. As a key member of our sales team, you will be responsible for increasing market share within a select group of customers and high-profile job sites.Key ResponsibilitiesDevelop and implement sales strategies to increase product awareness and...
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Customer Success Representative
7 days ago
Houston, Texas, United States Sunbelt Rentals Full timeAbout the RoleSunbelt Rentals is seeking a highly skilled Strategic Customer Representative to join our team. As a key member of our sales team, you will be responsible for increasing market share within a select group of customers and high-profile job sites.Key ResponsibilitiesDevelop and execute sales strategies to increase product awareness and efficiency...
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Customer Success Consultant
2 weeks ago
Houston, Texas, United States Pro Software Full timeThe Customer Success Consultant fosters a strong partnership with clients by addressing their system requirements through a comprehensive understanding of their existing operational workflows. This role is pivotal in ensuring that the Pro Software configuration aligns with the clients' strategic goals. The relationship with the client continues beyond the...
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Business Development Manager
7 days ago
Houston, Texas, United States Enverus Full timeAbout the RoleEnverus is seeking a highly skilled Customer Success Manager to champion our customers throughout the engagement lifecycle, enabling them to get best value from our software and solutions.Key ResponsibilitiesBuild Strong Relationships: Develop and maintain strong, trusted relationships with strategic customers, sales teams, and other...
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Customer Success Utilization Manager
3 months ago
Houston, United States Karl Storz Endoscopy-America Full timeI. Job Purpose and Core Tasks The Customer Success Utilization Manager plays a critical role in managing overall success, effectiveness, and adoption of the technologies installed (hardware and software of Operation Room/Video installation projects) within their respective regions. This role will be responsible for delivering key roadmaps for brand growth,...
