Customer Success Manager

3 weeks ago

Marietta, United States Dell Full time

Customer Success Manager -
Secureworks (NASDAQ: SCWX) is a global cybersecurity leader that protects customer progress with Secureworks Taegis, a cloud-native security analytics platform built on 20+ years of real-world threat intelligence and research, improving customers ability to detect advanced threats, streamline and collaborate on investigations, and automate the right actions.
??
We enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about whats next. We offer flexible work options when available, and emphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team.

Happy customers are the lifeblood of any company. As a Customer Success Manager, you will be a trusted advisor for our strategic accounts and responsible for ensuring customers are successfully leveraging Secureworks software to achieve business value and a return from their investment with Secureworks. You will work closely with our customers focused on increasing value, retention, customer satisfaction and expansion opportunities.

Role Responsibilities
Building and nurturing long-term relationships with customers to solidify our commitment and partnership to their success.
Ensure that customers derive maximum value from their investments in Secureworks by driving customer adoption, usage, and satisfaction to help achieve renewals, product expansion, and new growth.
Develop an in-depth understanding of customer success criteria, initiatives, and use cases that support short- and long-term business goals of each customer based on their unique use cases.
Provide continuous customer education on the Secureworks product portfolio including new products, features, and enhancements.
Generate regular/on-going proactive Security Protection Reviews (SPRs) focused on customer engagement, ensure product adoption is occurring, provide recommendations and to continually align on business goals.
Monitor the customers progress towards achieving their KPIs.
Create and activate a plan with customers that results in BOTH business value outcomes and team behavior if the customers are not achieving key objectives/goals.
Collaborate with cross-functional teams to synthesize customer feedback and offer informed opinions on potential solutions and enhancements.

Minimum Requirements
Minimum of 4+ years experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.
Minimum of 1 years of experience working in a SaaS environment
Minimum of 2 years of experience in network security or related discipline
Minimum of 3 years of experience leading presentations (remote and in person) to external customers, managing accounts and interacting with C suite management and technical personnel
Solid understanding of technical concepts to provide high-level guidance with implementation and solutions.

Preferred Skills
Showcase a bias for action and demonstrate a passion for technology
Ability to work in a fast-paced multidisciplinary environment, prioritizing efforts and managing customer expectations
Ability to reconcile different points of view in meetings and summarize results concisely
Familiarity with a CSM tool like Hubspot/Totango/Gainsight a plus.
Extensive expertise in maintaining customer loyalty
Engaging in procurement dialogues and tackling objections effectively

Secureworks is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief,?national, social or ethnic?origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership?status, past or present military service, family medical history or genetic information, family or parental status,?or any other status protected by the laws or regulations in the locations where we operate. Secureworks will not tolerate discrimination or harassment based on any of these characteristics.
Job ID: R245237

Dells Flexible & Hybrid Work Culture

At Dell Technologies, we believe our best work is done when flexibility is offered.

We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our

locations

page.

  • Customer Success Manager

    1 day ago

    Marietta, United States SageNet Full time

    Company Overview SageNet is a leading managed services provider specializing in connectivity, digital signage, and cybersecurity. The company connects, manages, and protects technologies and devices across widely distributed enterprises. SageNet's people, processes, and technologies, coupled with its collaborative approach, empowers customers to achieve...

  • Customer success Associate

    3 weeks ago

    Marietta, United States Discount Marketing Products Inc Full time

    Job DescriptionJob DescriptionJob Title: Customer Support SpecialistCompany Overview: Discount Marketing Products (DMP) is a leading provider of marketing solutions, dedicated to delivering exceptional value and quality to our customers. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction.Job Summary: We are seeking a...

  • Customer success Associate

    3 weeks ago

    Marietta, United States Discount Marketing Products Inc Full time

    Job DescriptionJob DescriptionJob Title: Customer Support SpecialistCompany Overview: Discount Marketing Products (DMP) is a leading provider of marketing solutions, dedicated to delivering exceptional value and quality to our customers. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction.Job Summary: We are seeking a...

  • Client Success Manager

    4 weeks ago

    Marietta, United States Performive Full time

    Client Success ManagerBenefits Offered: Medical, Dental, Vision, 401KCompensation: Based on experienceEmployment Type: Full-timeLocation: Marietta, GAAbout the Company Mid-sized companies across the globe are faced with changing internal processes and customer expectations. With limited internal IT staff and fixed budgets, delivering on these expectations...

  • SMB Sales/Customer Success Specialist

    4 weeks ago

    Marietta, United States Fiserv Full time

    Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit...

  • SMB Sales/Customer Success Specialist

    4 weeks ago

    Marietta, United States Fiserv Full time

    Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card,...

  • Student Success Coach

    1 week ago

    Marietta, United States Life University Inc Full time

    Job DescriptionJob DescriptionThe Student Success Coach will play a pivotal role in enhancing student retention, engagement, and achievement by offering personalized guidance, mentoring, and resources. This position involves fostering a positive and inclusive learning environment, identifying challenges that students face, and collaborating with various...

  • Student Success Coach

    3 weeks ago

    Marietta, United States Life University Inc Full time

    Job DescriptionJob DescriptionThe Student Success Coach will play a pivotal role in enhancing student retention, engagement, and achievement by offering personalized guidance, mentoring, and resources. This position involves fostering a positive and inclusive learning environment, identifying challenges that students face, and collaborating with various...

  • Manager, Customer Accounts

    2 weeks ago

    Marietta, United States RXO Full time

    **Accelerate your career at RXO.** RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. As a...

  • Customer Experience Manager

    4 weeks ago

    Marietta, United States BlueScope Coated Products Full time

    Job DescriptionJob DescriptionCompany DescriptionFor over 100 years, BlueScope continues to build on our reputation of quality brands and products, leading technology and a customer-first spirit. Through our global brands, we are one of the largest manufacturers of building solutions in the world. Our diverse, bright and inspired workforce is committed to...

  • Manager, Customer Accounts

    4 weeks ago

    Marietta, United States RXO Inc. Full time

    Accelerate your career at RXO. RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. As a Manager,...

  • Manager, Customer Accounts

    7 days ago

    Marietta, United States RXO Full time

    Accelerate your career at RXO. RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. As a Manager,...

  • Customer Service Manager

    4 weeks ago

    Marietta, United States Milano Di RougeMaking Dreams Reality (MDR), LLC Full time

    Job DescriptionJob DescriptionPosition OverviewThe Customer Service Manager will lead our customer service team in delivering exceptional service experiences to our customers, ensuring they feel valued and connected to the Milano Di Rouge brand. This role is crucial for maintaining and enhancing customer satisfaction and loyalty through effective...

  • Customer Advocate

    4 weeks ago

    Marietta, United States Graphic Packaging International Full time

    Title: Customer Advocate Location: Marietta, GA, US, 30066 **Customer Advocate** Our growing manufacturing business is looking for a skilled problem solver to join our team as a Customer Service Representative. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The...

  • Customer Representative

    2 weeks ago

    Marietta, United States RemX Full time

    Job DescriptionJob DescriptionRemX is proud to partner a reputable Banking institution in Marietta (Roswell), GA seeking for an outgoing and professional Greeter / Customer Service Representative.Seeking for a Greeter /Customer Service Representative with outgoing personality with the ability to warmly greet clients at the door and walk them over to...

  • HVAC Customer Service

    1 week ago

    Marietta, United States Express Employment Professionals Full time

    Job DescriptionJob DescriptionCounter Sales - HVAC$18 - $20 p/h8 a.m. - 5 p.m. M-FOur Client, an industry leader is seeking an experienced Customer Service Representative with solid knowledge of HVAC parts and experience with install and repair.This is a Counter position and the successful candidate will assist HVAC Technicians in-person, on the telephone...

  • Customer Service Manager

    2 weeks ago

    Marietta, United States PakMail Full time

    **Job Summary**: We are seeking a motivated and customer-oriented packing and shipping leader to join our team. In this role, you will be responsible for providing exceptional customer service, promoting and selling shipping services, and ensuring a positive experience for our customers. If you have a passion for customer service and enjoy working in a...

  • Specialist, Customer Care

    4 weeks ago

    Marietta, United States XPO Logistics Full time

    **Specialist, Customer Care** **Location:** Marietta, GA, US, 30062 **Solutions driven success.** XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to...

  • Customer Service Manager

    1 month ago

    Marietta, United States Mason McClellan - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Manager - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If...

  • Customer Service Representative

    4 weeks ago

    Marietta, United States Fencing Supply Group Full time

    Job Type Full-time Description Job Title: Customer Service Representative Department: Sales Reports To: Branch Manager Position Summary: Pro Access Systems is a leading single-source provider of perimeter security systems including gates, gate automation and integrated access control solutions. We provide expert technical support for industrial,...