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Customer success Associate
4 months ago
Company Overview: Discount Marketing Products (DMP) is a leading provider of marketing solutions, dedicated to delivering exceptional value and quality to our customers. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction.
Job Summary: We are seeking a dedicated and detail-oriented Customer Support Specialist to join our team. This role involves using DMP's ERP system to track orders, update customers, and ensure 100% accuracy in order status validation. The ideal candidate will have a passion for providing excellent customer service and a keen eye for detail to maintain high levels of customer satisfaction.
Key Responsibilities:
- Utilize DMP's ERP system to monitor and track customer orders from initiation to delivery.
- Provide timely and accurate updates to customers regarding their order status.
- Validate and verify the accuracy of order information to ensure 100% accuracy in records.
- Respond to customer inquiries via phone, email, and chat promptly and professionally.
- Resolve customer issues and complaints efficiently, escalating to the Customer Service Manager when necessary.
- Maintain comprehensive and accurate records of customer interactions and transactions.
- Collaborate with internal teams, including sales, logistics, and production, to ensure smooth order processing.
- Identify opportunities for process improvements to enhance the customer experience.
- Stay up-to-date with product knowledge and company policies to provide informed assistance to customers.
- High school diploma or equivalent; a college degree is preferred.
- Proven experience in a customer support role, preferably within a similar industry.
- Proficiency in using ERP systems; experience with [specific ERP system used by DMP] is a plus.
- Excellent verbal and written communication skills.
- Strong attention to detail and a commitment to accuracy.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Strong problem-solving skills and a customer-centric approach.
- Ability to work independently as well as part of a team.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
- The chance to make a meaningful impact on customer satisfaction and company success.
