Senior Customer Support Representative

2 weeks ago

Jackson, United States Bartech Full time

Location: Location: Senior Customer Support Representative

in

Jackson, MS

at

The Bartech Group

**Location:** **Experience:** Not Specified

**Job Description** **Job #:**

213018 **Job Description** If you are an experienced Senior Customer Support Representative looking for a position with a leading company, Bartech can help We are a leading staffing firm and our clients include some over the nations biggest companies. Our client has a need for a Senior Customer Support Representative. This is a contract position; however it is not uncommon for assignments to transition into permanent positions with our client companies. If you have the background we are looking for, and you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you Applicant must be eligible to work in the US for immediate opening.For this opportunity, the successful candidate will be directly employed by Bartech Staffing as a W2 employee while providing services to our end client. **Senior Customer Support Representative** **Job Responsibilities** Your specific duties as a Senior Customer Support Representative will include: * Compensation (Range): 25-32.50 / hour * Functions as primary point of contact for assigned customer related inquiries and represents the voice of the customer within the facility. * Performs contract review of all orders for customer requirements to ensure that the Associate Representative (i.e., Order Administration) is processing orders per negotiated requirements including importing and exporting requirements. * Accountable for ensuring orders are received into the ERP system and/or other support databases. Accountable for ensuring demand alignment of customer demand to ERP system. * Accountable for ensuring that the customers supplier web-based purchasing systems requirements are being fulfilled. * Takes ownership of total customer satisfaction for assigned customers. Establish and execute customer scorecard reviews with functional groups to ensure customer metrics are improved and actions are being taken, as appropriate. * Provides continuous feedback to the customer on order status throughout the production cycle by providing proactive communication with the customer, in anticipation of customers needs. * Coordinates internal activities of all departments involved to achieve customer commitments. Coordinates resolving issues by achieving a mutually acceptable solution between and the customer. Represents in delivering plant recovery plans. * Strong leadership skills, strong communication skills, detailed oriented and ability to work in a team environment. * Coordinates and supports in negotiating contract pricing, delivery, administrative requirements and conditions ensuring compliance with policies, terms and conditions from proposal through shipment. * Ability to be organized and manage multiple priorities simultaneously. * Manages Customer Metrics and keeps customer database updated with all activities and maintains all records for account responsibility. * Ability to effectively communicate and collaborate with all levels within the organization. * Represents the company at customer review meetings (on and potentially at off-site meetings). * Ability to drive for results while working in a matrix environment through developing and empowering individuals and teams. * Managerial courage with good conflict resolution and negotiation skills. **Senior Customer Support Representative** **Job Requirements** As a Senior Customer Support Representative you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty. You must also be highly detail-oriented and organized with excellent analytic and problem-solving abilities. It is also important that you display excellent verbal and written communication and interpersonal skills. * 3+ years experience **Senior Customer Support Representative** **Benefits** As a Senior Customer Support Representative with Bartech, you will be working through an established and respected staffing organization with over 40 years of serving as a trusted partner to our client companies. We are dedicated to providing our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have. Depending upon the client, the assignment and your performance, you can find potential opportunities for direct employment. Your hard work and professional dedication will be rewarded with competitive compensation, including benefits. Available benefits for Senior Customer Support Representative Position may include (but are not limited to): * Exceptional medical, dental, and vision * 401(k) **Make the most of your experience**

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