Call Center Representative

3 weeks ago


Jackson, United States Midwest Vision Partners Full time

Call Center Representative

Department: Call Center

Employment Type: Full Time

Location: SEI Corporate Office

Reporting To: Cindy Hancock

Description

As a Call Center Representative, you will accurately and professionally handle all phone inquiries including, but not limited to, all phases of the patient scheduling and appointment process. Our Call Center Representatives maximize efficiency through facilitating and ensuring the accuracy of patient information and seizing opportunities to ensure patients flow in the clinic.

Schedule

What you will be doing

* Schedule patient appointments and contact patients for rescheduling, missed appointments, and appointment reminders
* Gather all pertinent demographic information with accuracy
* Assure incoming & outgoing clinical summaries and referrals are appropriately placed in patient record
* Assure we have received referrals as necessary by doctor or insurance
* Triage calls properly to assure location and doctor are compliant with the patients' symptoms
* Act as a liaison between patients, guests, back office staff and providers
* Perform other duties as assigned

What you know

Required

* High school diploma or equivalent
* One (1) or more years of office experience or customer service experience
* Excellent computer and verbal communication skills

Desired

* Healthcare experience
* Highly organized, detail-orientated, a strong work ethic, and demonstrated teamwork skills
* Able to multi-task and meet deadlines

What you will receive

* Competitive wages
* Robust benefit package including medical, dental, life and disability (short- and long-term) insurance
* Generous paid time off (PTO) program
* Seven (7) company paid holidays
* 401(k) retirement plan with company match
* An organization focused on People, Passion, Purpose and Progress
* Inspirational culture



  • Jackson, United States Genuine Parts Company Full time

    SUMMARY: The Account Representative drives sales, identifies, and generates opportunities for various types of customers. This role fosters customer satisfaction by maintaining customer contact and managing customer expectations. The Account Representative provides education of Motion Industries products through technical presentations. JOB DUTIES: ...


  • Jackson, United States Dayton Freight Full time

    Overview: Stable and growing organization Competitive weekly pay Quick advancement Customized training program Professional, positive and people-centered work environment Modern facilities Comprehensive benefits package: Health, Dental, Vision, AD&D, etc. Paid holidays (8); paid vacation and personal days 401(k) plan, Company Match Responsibilities:...


  • Jackson, United States American 1 Credit Union Full time

    Job DescriptionJob DescriptionAre you enthusiastic, goal driven, flexible, reliable, and committed to excellent member service? Would you thrive in a sales environment where the focus is truly centered on meeting the needs of our members? Then we invite you to consider a career at American 1 Credit Union! Location: Contact Center in Jackson,...


  • Jackson, United States Aeneas Internet and Telephone Full time

    Job DescriptionJob DescriptionAeneas is in the hiring process for an articulate, highly-skilled Customer Service Representative. Do you enjoy forming new relationships every day? Are you looking to make a real difference in the community? This may be a great fit for your next career move. Expect this role to exist within a dynamic and fast-paced working...


  • Jackson, United States True Community Credit Union Full time

    $18.34/hour to start, depending on experience * As a Loan and Member Service Representative you will find a competitive wage starting at $18.34/hour or more, depending on previous experience * You are eligible to participate in our health, dental, and/or vision plan * Considerable paid time off, paid holidays, pension and 401(k) * The opportunity to...


  • Jackson County, United States A.C.E. Executives Full time

    Job DescriptionJob DescriptionA.C.E. Executives is growing rapidly and looking for an Outside Sales Representative to be the next great addition to our exceptional team. We are looking for competitive, coachable, and incredibly tenacious Outside Sales Representatives who are not only true sales professionals but who can bring unique value to our rapidly...


  • Jackson, United States LHH Full time

    Our client, a 120+ year old company out of Chicago (originally) is bringing on Outside Sales Representatives in the Jackson, MS Metro area. This role is an amazing one for someone coming into sales, wanting to get back into sales, or just loves outside sales in general. The client offers to their customers in the restaurant, event, and grocery industries...


  • Jackson, United States LHH Full time

    Our client, a 120+ year old company out of Chicago (originally) is bringing on Outside Sales Representatives in the Jackson, MS Metro area. This role is an amazing one for someone coming into sales, wanting to get back into sales, or just loves outside sales in general. The client offers to their customers in the restaurant, event, and grocery industries...


  • Jackson, United States LHH Full time

    Our client, a 120+ year old company out of Chicago (originally) is bringing on Outside Sales Representatives in the Jackson, MS Metro area. This role is an amazing one for someone coming into sales, wanting to get back into sales, or just loves outside sales in general. The client offers to their customers in the restaurant, event, and grocery industries...


  • Jackson, United States West Tennessee Healthcare Full time

    Job Description Summary :Applicants can be considered for any Status (Full Time or Part Time), Shift (Days, Evenings, Nights, Weekends), and location (Jackson General, Jackson General Emergency Department, Imaging Center, and North Hospital). This position is responsible for completing the financial clearance process within Patient Access Services and...


  • Jackson, United States Manhattan Nursing and Rehabilitation Center, LLC Full time

    3 pm 11 pm Certified Nursing Assistant position available at Manhattan Nursing and Rehabilitation Center Are you passionate about providing loving excellence in senior care? CNAs provide a great humanitarian service straight from the heart. Please join our team of dedicated CNAs and receive the many benefits offered to the staff at Manhattan Nursing and...

  • CNA 11:00 pm

    5 days ago


    Jackson, United States Manhattan Nursing and Rehabilitation Center, LLC Full time

    11 pm 7 am Certified Nursing Assistant position available at Manhattan Nursing and Rehabilitation Center Are you passionate about providing loving excellence in senior care? CNAs provide a great humanitarian service straight from the heart. Please join our team of dedicated CNAs and receive the many benefits offered to the staff at Manhattan Nursing and...


  • Jackson, United States Henry Ford Health System Full time

    Under general supervision, follows established protocols to schedule patient appointments for specified practice groups and/or multiple locations in a busy call center. Performs new patient registration; updates registration and insurance information; responds to telephone inquiries from all callers/customers; follows established protocols for prescription...


  • Lake Jackson, United States TDECU Full time

    Member Service Representative page is loaded **Member Service Representative** locationsLake Jackson time typeFull time posted onPosted 30+ Days Ago job requisition idR587 * Processes basic and complex teller transactions including deposits, withdrawals, check orders, statement printing, stop payments, wire requests, and loan payments in lobby and drive up...

  • Physician - OB/GYN

    3 weeks ago


    Jackson, United States Center for Family Health Full time

    The Center for Family Health is a thriving federally qualified health center located in downtown Jackson, Michigan. Our mission is Opening the Door to Healthcare for all. We are committed to taking care of our talented and compassionate staff as they provide good quality care to our patients. We strive to empower our staff through education, training, and...


  • Jackson, United States Manhattan Nursing and Rehabilitation Center, LLC Full time

    Job DescriptionJob Description3 pm 11 pm Certified Nursing Assistant position available at Manhattan Nursing and Rehabilitation Center Are you passionate about providing loving excellence in senior care?CNAs provide a great humanitarian service straight from the heart. Please join our team of dedicated CNAs and receive the many benefits offered to the staff...

  • CNA 11:00 pm

    7 days ago


    Jackson, United States Manhattan Nursing and Rehabilitation Center, LLC Full time

    Job DescriptionJob Description11 pm 7 am Certified Nursing Assistant position available at Manhattan Nursing and Rehabilitation Center Are you passionate about providing loving excellence in senior care?CNAs provide a great humanitarian service straight from the heart. Please join our team of dedicated CNAs and receive the many benefits offered to the staff...


  • Jackson, United States Franciscan Missionaries of Our Lady Health System Full time

    Job DescriptionThe Patient Access Representative 1 (PAR1) is responsible for accurately registering inpatients, outpatients, and/or ER patients in the EMR, including validating patient information, verification of insurance coverage, calculation of and collection of patient co-insurance/deductibles/co-pays, authorization for services, and balancing of cash....

  • Physician - OB/GYN

    3 weeks ago


    Jackson, United States Center for Family Health Full time

    The Center for Family Health is a thriving federally qualified health center located in downtown Jackson, Michigan. Our mission is Opening the Door to Healthcare for all. We are committed to taking care of our talented and compassionate staff as they provide good quality care to our patients. We strive to empower our staff through education, training, and...


  • Jackson, United States Franciscan Missionaries of Our Lady Health System Full time

    Job Description The Patient Access Representative 1 (PAR1) is responsible for accurately registering inpatients, outpatients, and/or ER patients in the EMR, including validating patient information, verification of insurance coverage, calculation of and collection of patient co-insurance/deductibles/co-pays, authorization for services, and balancing of...