Customer Contact Representative I

Found in: Resume Library US A2 - 2 weeks ago


Jackson Mississippi, United States Trustmark Bank Full time
Overview:
The Customer Contact Representative I is responsible for professionally responding to inquiries regarding personal account information, related products, services provided in an inbound contact center. Focuses on driving high quality service experience by effectively listening, understanding, and satisfying customers’ needs.

Responsibilities:
Handle incoming call, email, and chat inquiries regarding various aspects of personal accounts, loans, related products, and services

Provide explanation of account information regarding transactional outcomes such as balances, pending or settled charges, and applicable fees.

Fulfill requests regarding transactions and operational tasks, including check orders, load stop payment, money transfer and research as needed.

Increase customer awareness of existing self-service features and benefits in the best interest of the account holder to enhance overall banking experience

Escalate complex or unresolved customer situations as needed

Guide customers through basic troubleshooting procedures to remove any obstacles affecting ability to properly access a product, service, or important information

Meet monthly performance standards based on defined benchmarks for quality assurance, productivity, schedule adherence and customer satisfaction

Maintain current knowledge of Trustmark products, policies and services while remaining knowledgeable of standards and minimizing risks

Perform additional duties as assigned.

Qualifications:
Must have a high school diploma or equivalent

At least 2 years of customer service or contact center experience

Bilingual English-Spanish speaking a plus

Possess positive attitude and enjoys helping others

Strong attention to detail and problem-solving ability

Excellent written and verbal communication skills

Proficient PC skills including Microsoft Office suite

Ability to remain calm in highly stressful situations

Four-year college degree strongly preferred

Banking or other financial institution experience preferred



  • Jackson, United States Trustmark Full time

    Overview: The Customer Contact Representative I is responsible for professionally responding to inquiries regarding personal account information, related products, services provided in an inbound contact center. Focuses on driving high quality service experience by effectively listening, understanding, and satisfying customers needs. Responsibilities: ...


  • Jackson, United States American 1 Credit Union Full time

    Job DescriptionJob DescriptionAre you enthusiastic, goal driven, flexible, reliable, and committed to excellent member service? Would you thrive in a sales environment where the focus is truly centered on meeting the needs of our members? Then we invite you to consider a career at American 1 Credit Union! Location: Contact Center in Jackson,...

  • Patient Access Representative I

    Found in: Talent US C2 - 3 weeks ago


    Jackson, United States West Tennessee Healthcare Full time

    Job Description Summary :This position is responsible for completing the financial clearance process within Patient Access Services and creating the first impression of WTH’s services to patients and families and other external customers. The PAS Representative must be able to articulate information in a manner that patients, guarantors, and family...

  • Patient Access Representative I

    Found in: Talent US C2 - 5 days ago


    Jackson, United States West Tennessee Healthcare Full time

    Job Description Summary :Applicants can be considered for any Status (Full Time or Part Time), Shift (Days, Evenings, Nights, Weekends), and location (Jackson General, Jackson General Emergency Department, Imaging Center, and North Hospital). This position is responsible for completing the financial clearance process within Patient Access Services and...


  • Jackson, United States LHH Full time

    Our client, a 120+ year old company out of Chicago (originally) is bringing on Outside Sales Representatives in the Jackson, MS Metro area. This role is an amazing one for someone coming into sales, wanting to get back into sales, or just loves outside sales in general. The client offers to their customers in the restaurant, event, and grocery industries...

  • Outside Sales Representative

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago


    Jackson, United States LHH Full time

    Our client, a 120+ year old company out of Chicago (originally) is bringing on Outside Sales Representatives in the Jackson, MS Metro area. This role is an amazing one for someone coming into sales, wanting to get back into sales, or just loves outside sales in general. The client offers to their customers in the restaurant, event, and grocery industries...

  • Account Representative

    Found in: Talent US C2 - 2 weeks ago


    Jackson, United States Genuine Parts Company Full time

    SUMMARY: The Account Representative drives sales, identifies, and generates opportunities for various types of customers. This role fosters customer satisfaction by maintaining customer contact and managing customer expectations. The Account Representative provides education of Motion Industries products through technical presentations. JOB DUTIES: ...

  • Player Services Representative

    Found in: Resume Library US A2 - 2 weeks ago


    Biloxi, Mississippi, United States Golden Nugget Full time

    Overview: Player Service Representative A Player Service Representative is responsible for assisting customers in the exchange of U.S. currency for casino chips, credit chips, cash, foreign currency, Golden Nugget documents, negotiable instruments, and ambassadors of company good will. This role also sells gambling chips, tokens, or tickets to casino...


  • Jackson, United States Midwest Vision Partners Full time

    Call Center Representative Department: Call Center Employment Type: Full Time Location: SEI Corporate Office Reporting To: Cindy Hancock Description As a Call Center Representative, you will accurately and professionally handle all phone inquiries including, but not limited to, all phases of the patient scheduling and appointment process. Our Call...


  • North Jackson, United States Carter Lumber Full time

    Job DescriptionJob DescriptionDo you have a positive attitude? Are you a people-person? Do you enjoy sales? This Inside Sales Rep (ISR) opportunity is for you! You will have the chance to become the face of the store and the person customers rely on when they stop in. Friendly customer service is key. Our customers can buy a 2x4 anywhere – they come...

  • Player Services Representative

    Found in: Resume Library US A2 - 3 weeks ago


    Biloxi, Mississippi, United States Golden Nugget Full time

    Overview: A Player Service Representative is responsible for assisting customers in the exchange of U.S. currency for casino chips, credit chips, cash, foreign currency, Golden Nugget documents, negotiable instruments, and ambassadors of company good will. This role also sells gambling chips, tokens, or tickets to casino patrons, pay out jackpots and manages...

  • O&M Technician I

    Found in: Resume Library US A2 - 3 weeks ago


    Laurel, Mississippi, United States Veolia Full time

    Job Description BENEFITS Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement.  Pay and benefits for employees represented by a union are outlined in their collective...


  • Jackson, United States Midwest Vision Partners Full time

    Call Center RepresentativeDepartment: Call CenterEmployment Type: Full TimeLocation: SEI Corporate OfficeReporting To: Cindy HancockDescriptionAs a Call Center Representative, you will accurately and professionally handle all phone inquiries including, but not limited to, all phases of the patient scheduling and appointment process. Our Call Center...

  • Electrical Maintenance Manager

    Found in: Resume Library US A2 - 2 weeks ago


    Jackson, Mississippi, United States Veolia Full time

    Job Description BENEFITS Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement.  Pay and benefits for employees represented by a union are outlined in their collective...

  • Commercial Account Manager

    Found in: Resume Library US A2 - 2 weeks ago


    Jackson, Mississippi, United States Gallagher Full time

    About Us: Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a...

  • Sales Representative

    2 weeks ago


    Jackson, United States Mark Porter Auto Group Full time

    Job DescriptionJob DescriptionJoin Mark Porter Auto Group, a reputable name in the automotive industry rooted in Jackson, Ohio, where our team is dedicated to providing exceptional service and building lasting relationships with our customers. We are currently seeking a skilled Sales Representative to join our dynamic team and help drive our business...

  • Maintenance Tech I

    Found in: Resume Library US A2 - 3 weeks ago


    Biloxi, Mississippi, United States Golden Nugget Full time

    Overview: General Maintenance is responsible for performing routine repairs and preventative maintenance to ensure building systems operate efficiently.  All duties are to be performed in accordance with departmental and property policies, practices, and procedures.  Responsibilities: Accountable for all maintenance and repairs of the...

  • Maintenance Tech I

    Found in: Resume Library US A2 - 2 days ago


    Biloxi, Mississippi, United States Golden Nugget Full time

    Overview: General Maintenance is responsible for performing routine repairs and preventative maintenance to ensure building systems operate efficiently.  All duties are to be performed in accordance with departmental and property policies, practices, and procedures.  Responsibilities: Accountable for all maintenance and repairs of the...


  • Jackson, United States Richmond Agency Inc Full time

    Job DescriptionJob DescriptionOur office is looking to hire the right individual to join our service team. We are currently seeking to fulfill a full-time position. Our service rep will be responsible for providing exceptional customer service to our current clients and new prospects, obtaining information and quoting policies, maintain knowledge of our...

  • Operations Assistant I

    Found in: Talent US C2 - 2 days ago


    Jackson, United States TalentBurst, Inc. Full time

    Operations Assistant I Jackson, MI 49201 12+ Months  Schedule is 5 AM to 11 AM, roughly 30 hours/week  Duties :Tasks include the daily processing of Company Customer Bills duties to include the  auditing, quality checking, inserting, presorting, and preparing for delivery of bills to the Post Office. Position requires the ability to meet certain...