Customer Contact Representative I
Found in: Resume Library US A2 - 2 weeks ago
The Customer Contact Representative I is responsible for professionally responding to inquiries regarding personal account information, related products, services provided in an inbound contact center. Focuses on driving high quality service experience by effectively listening, understanding, and satisfying customers’ needs.
Responsibilities:
Handle incoming call, email, and chat inquiries regarding various aspects of personal accounts, loans, related products, and services
Provide explanation of account information regarding transactional outcomes such as balances, pending or settled charges, and applicable fees.
Fulfill requests regarding transactions and operational tasks, including check orders, load stop payment, money transfer and research as needed.
Increase customer awareness of existing self-service features and benefits in the best interest of the account holder to enhance overall banking experience
Escalate complex or unresolved customer situations as needed
Guide customers through basic troubleshooting procedures to remove any obstacles affecting ability to properly access a product, service, or important information
Meet monthly performance standards based on defined benchmarks for quality assurance, productivity, schedule adherence and customer satisfaction
Maintain current knowledge of Trustmark products, policies and services while remaining knowledgeable of standards and minimizing risks
Perform additional duties as assigned.
Qualifications:
Must have a high school diploma or equivalent
At least 2 years of customer service or contact center experience
Bilingual English-Spanish speaking a plus
Possess positive attitude and enjoys helping others
Strong attention to detail and problem-solving ability
Excellent written and verbal communication skills
Proficient PC skills including Microsoft Office suite
Ability to remain calm in highly stressful situations
Four-year college degree strongly preferred
Banking or other financial institution experience preferred
-
Customer Contact Representative I
2 weeks ago
Jackson, United States Trustmark Full timeOverview: The Customer Contact Representative I is responsible for professionally responding to inquiries regarding personal account information, related products, services provided in an inbound contact center. Focuses on driving high quality service experience by effectively listening, understanding, and satisfying customers needs. Responsibilities: ...
-
Contact Center Specialist I
6 days ago
Jackson, United States American 1 Credit Union Full timeJob DescriptionJob DescriptionAre you enthusiastic, goal driven, flexible, reliable, and committed to excellent member service? Would you thrive in a sales environment where the focus is truly centered on meeting the needs of our members? Then we invite you to consider a career at American 1 Credit Union! Location: Contact Center in Jackson,...
-
Patient Access Representative I
Found in: Talent US C2 - 3 weeks ago
Jackson, United States West Tennessee Healthcare Full timeJob Description Summary :This position is responsible for completing the financial clearance process within Patient Access Services and creating the first impression of WTH’s services to patients and families and other external customers. The PAS Representative must be able to articulate information in a manner that patients, guarantors, and family...
-
Patient Access Representative I
Found in: Talent US C2 - 5 days ago
Jackson, United States West Tennessee Healthcare Full timeJob Description Summary :Applicants can be considered for any Status (Full Time or Part Time), Shift (Days, Evenings, Nights, Weekends), and location (Jackson General, Jackson General Emergency Department, Imaging Center, and North Hospital). This position is responsible for completing the financial clearance process within Patient Access Services and...
-
Outside Sales Representative
2 weeks ago
Jackson, United States LHH Full timeOur client, a 120+ year old company out of Chicago (originally) is bringing on Outside Sales Representatives in the Jackson, MS Metro area. This role is an amazing one for someone coming into sales, wanting to get back into sales, or just loves outside sales in general. The client offers to their customers in the restaurant, event, and grocery industries...
-
Outside Sales Representative
Found in: Appcast Linkedin GBL C2 - 2 weeks ago
Jackson, United States LHH Full timeOur client, a 120+ year old company out of Chicago (originally) is bringing on Outside Sales Representatives in the Jackson, MS Metro area. This role is an amazing one for someone coming into sales, wanting to get back into sales, or just loves outside sales in general. The client offers to their customers in the restaurant, event, and grocery industries...
-
Account Representative
Found in: Talent US C2 - 2 weeks ago
Jackson, United States Genuine Parts Company Full timeSUMMARY: The Account Representative drives sales, identifies, and generates opportunities for various types of customers. This role fosters customer satisfaction by maintaining customer contact and managing customer expectations. The Account Representative provides education of Motion Industries products through technical presentations. JOB DUTIES: ...
-
Player Services Representative
Found in: Resume Library US A2 - 2 weeks ago
Biloxi, Mississippi, United States Golden Nugget Full timeOverview: Player Service Representative A Player Service Representative is responsible for assisting customers in the exchange of U.S. currency for casino chips, credit chips, cash, foreign currency, Golden Nugget documents, negotiable instruments, and ambassadors of company good will. This role also sells gambling chips, tokens, or tickets to casino...
-
Call Center Representative
3 days ago
Jackson, United States Midwest Vision Partners Full timeCall Center Representative Department: Call Center Employment Type: Full Time Location: SEI Corporate Office Reporting To: Cindy Hancock Description As a Call Center Representative, you will accurately and professionally handle all phone inquiries including, but not limited to, all phases of the patient scheduling and appointment process. Our Call...
-
Inside Sales Representative
3 weeks ago
North Jackson, United States Carter Lumber Full timeJob DescriptionJob DescriptionDo you have a positive attitude? Are you a people-person? Do you enjoy sales? This Inside Sales Rep (ISR) opportunity is for you! You will have the chance to become the face of the store and the person customers rely on when they stop in. Friendly customer service is key. Our customers can buy a 2x4 anywhere – they come...
-
Player Services Representative
Found in: Resume Library US A2 - 3 weeks ago
Biloxi, Mississippi, United States Golden Nugget Full timeOverview: A Player Service Representative is responsible for assisting customers in the exchange of U.S. currency for casino chips, credit chips, cash, foreign currency, Golden Nugget documents, negotiable instruments, and ambassadors of company good will. This role also sells gambling chips, tokens, or tickets to casino patrons, pay out jackpots and manages...
-
O&M Technician I
Found in: Resume Library US A2 - 3 weeks ago
Laurel, Mississippi, United States Veolia Full timeJob Description BENEFITS Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective...
-
Call Center Representative
3 days ago
Jackson, United States Midwest Vision Partners Full timeCall Center RepresentativeDepartment: Call CenterEmployment Type: Full TimeLocation: SEI Corporate OfficeReporting To: Cindy HancockDescriptionAs a Call Center Representative, you will accurately and professionally handle all phone inquiries including, but not limited to, all phases of the patient scheduling and appointment process. Our Call Center...
-
Electrical Maintenance Manager
Found in: Resume Library US A2 - 2 weeks ago
Jackson, Mississippi, United States Veolia Full timeJob Description BENEFITS Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective...
-
Commercial Account Manager
Found in: Resume Library US A2 - 2 weeks ago
Jackson, Mississippi, United States Gallagher Full timeAbout Us: Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a...
-
Sales Representative
2 weeks ago
Jackson, United States Mark Porter Auto Group Full timeJob DescriptionJob DescriptionJoin Mark Porter Auto Group, a reputable name in the automotive industry rooted in Jackson, Ohio, where our team is dedicated to providing exceptional service and building lasting relationships with our customers. We are currently seeking a skilled Sales Representative to join our dynamic team and help drive our business...
-
Maintenance Tech I
Found in: Resume Library US A2 - 3 weeks ago
Biloxi, Mississippi, United States Golden Nugget Full timeOverview: General Maintenance is responsible for performing routine repairs and preventative maintenance to ensure building systems operate efficiently. All duties are to be performed in accordance with departmental and property policies, practices, and procedures. Responsibilities: Accountable for all maintenance and repairs of the...
-
Maintenance Tech I
Found in: Resume Library US A2 - 2 days ago
Biloxi, Mississippi, United States Golden Nugget Full timeOverview: General Maintenance is responsible for performing routine repairs and preventative maintenance to ensure building systems operate efficiently. All duties are to be performed in accordance with departmental and property policies, practices, and procedures. Responsibilities: Accountable for all maintenance and repairs of the...
-
Customer Service for Insurance Agency
3 weeks ago
Jackson, United States Richmond Agency Inc Full timeJob DescriptionJob DescriptionOur office is looking to hire the right individual to join our service team. We are currently seeking to fulfill a full-time position. Our service rep will be responsible for providing exceptional customer service to our current clients and new prospects, obtaining information and quoting policies, maintain knowledge of our...
-
Operations Assistant I
Found in: Talent US C2 - 2 days ago
Jackson, United States TalentBurst, Inc. Full timeOperations Assistant I Jackson, MI 49201 12+ Months Schedule is 5 AM to 11 AM, roughly 30 hours/week Duties :Tasks include the daily processing of Company Customer Bills duties to include the auditing, quality checking, inserting, presorting, and preparing for delivery of bills to the Post Office. Position requires the ability to meet certain...