Sales and Customer Service Associate

1 week ago


Petaluma, California, United States Scenthound Petaluma, CA Full time

Perks and Benefits:
Clear career advancement opportunities leading to managerial roles (Assistant Manager, Manager) and other pathways

Attractive hourly wage, supplemented by tips and sales incentives

Comprehensive medical, dental, and vision insurance options

Performance-based salary increases

Paid time off

Complimentary service membership

About the Role:


The Sales & Front Desk Associate plays a vital role at Scenthound, concentrating on promoting memberships while delivering outstanding service to each client.


Requirements for This Role:
Proven sales experience and confidence (membership sales are highly regarded)

Experience in customer service (retail, hospitality)

Proficiency with computers and technology

A genuine love for dogs and their health and wellness

Dependable transportation

Willingness to work in a smoke-free environment

Ideal Candidate:
We seek a results-driven team member who is passionate about sales and customer service. A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog enthusiast. We are looking for a dedicated team member eager to grow their career through our training program to become a Scenthound Manager.

Key Responsibilities:
Promote membership sales through education on health and wellness

Achieve key performance metrics – average ticket price and rebooking ratio – through memberships, service add-ons, and retail sales

Generate membership leads; follow up with prospective members

Handle phone inquiries, schedule customer appointments, and manage customer profiles and records

Oversee cash handling – responsible for daily cash drawer management

Manage customer expectations; address customer concerns; retain memberships

Maintain Scenthound’s cleanliness and sanitation standards – ensure the reception area is tidy and welcoming

Perform additional tasks and responsibilities as assigned by the Scenter Manager

Skills and Competencies:
Confidence in selling services and products

Ability to connect with customers (both canine and human) and deliver exceptional customer service

Capacity to learn about our products and services to educate dog owners; articulate our values and culture as the foundation for our services

Effective communication with team members and dog owners (in person and over the phone)

Ability to independently resolve issues using Scenthound values and culture as a guide

Attention to detail

Time management; efficiently schedule appointments

Accountability; uphold Scenthound standards for oneself and others

The pay range for this position is between $18.50 and $24 per hour. The specific pay rate will depend on experience, tips, and monthly bonuses based on established metrics.

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