Sales and Customer Service Associate
1 week ago
Perks and Benefits:
Clear career advancement opportunities leading to managerial roles (Assistant Manager, Manager) and other pathways
Attractive hourly wage, supplemented by tips and sales incentives
Comprehensive medical, dental, and vision insurance options
Performance-based salary increases
Paid time off
Complimentary service membership
About the Role:
The Sales & Front Desk Associate plays a vital role at Scenthound, concentrating on promoting memberships while delivering outstanding service to each client.
Requirements for This Role:
Proven sales experience and confidence (membership sales are highly regarded)
Experience in customer service (retail, hospitality)
Proficiency with computers and technology
A genuine love for dogs and their health and wellness
Dependable transportation
Willingness to work in a smoke-free environment
Ideal Candidate:
We seek a results-driven team member who is passionate about sales and customer service. A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog enthusiast. We are looking for a dedicated team member eager to grow their career through our training program to become a Scenthound Manager.
Key Responsibilities:
Promote membership sales through education on health and wellness
Achieve key performance metrics – average ticket price and rebooking ratio – through memberships, service add-ons, and retail sales
Generate membership leads; follow up with prospective members
Handle phone inquiries, schedule customer appointments, and manage customer profiles and records
Oversee cash handling – responsible for daily cash drawer management
Manage customer expectations; address customer concerns; retain memberships
Maintain Scenthound’s cleanliness and sanitation standards – ensure the reception area is tidy and welcoming
Perform additional tasks and responsibilities as assigned by the Scenter Manager
Skills and Competencies:
Confidence in selling services and products
Ability to connect with customers (both canine and human) and deliver exceptional customer service
Capacity to learn about our products and services to educate dog owners; articulate our values and culture as the foundation for our services
Effective communication with team members and dog owners (in person and over the phone)
Ability to independently resolve issues using Scenthound values and culture as a guide
Attention to detail
Time management; efficiently schedule appointments
Accountability; uphold Scenthound standards for oneself and others
The pay range for this position is between $18.50 and $24 per hour. The specific pay rate will depend on experience, tips, and monthly bonuses based on established metrics.
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