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Customer Service Representative

2 months ago

Petaluma, California, United States WELLS FARGO BANK Full time
About Wells Fargo Bank

We are a leading financial services company that provides a wide range of banking and financial services to individuals, businesses, and institutions. Our mission is to help our customers achieve their financial goals and improve their financial well-being.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Teller in our Consumer, Small & Business Banking division. As a Teller, you will be responsible for providing exceptional customer service, processing transactions, and helping customers with their financial needs.

Key Responsibilities
  • Provide excellent customer service by greeting customers, answering questions, and resolving issues in a timely and professional manner.
  • Process transactions, including deposits, withdrawals, and transfers, while maintaining accuracy and attention to detail.
  • Help customers with their financial needs, including opening new accounts, applying for loans, and providing information on bank products and services.
  • Work collaboratively with other team members to achieve sales and customer service goals.
  • Stay up-to-date on bank policies, procedures, and products to provide accurate information to customers.
Requirements
  • 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
  • Bilingual speaking and listening proficiency in Spanish/English.
Preferred Qualifications
  • Customer service focus with experience handling complex transactions across multiple systems.
  • Ability to educate and connect customers to technology and share the value of mobile banking options.
  • Ability to interact with integrity and professionalism with customers and team members.
  • Experience working with others on a team to meet customer needs.
  • Cash handling experience.
  • Ability to follow policies, procedures, and regulations.
  • Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
  • Well-organized, independent and able to prioritize in a fast-paced environment.
  • Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.