Healthcare Financial Counselor

1 week ago

San Diego, United States Reproductive Partners Fertility Clinic- San Diego Full time

About Us:

Reproductive Partners San Diego is a leading Southern California fertility clinic, internationally and nationally recognized for our success in IVF - in vitro fertilization, egg freezing and other fertility treatments for our patients.

Job Summary:

At Reproductive Partners San Diego we are seeking an experienced Healthcare Financial Counselor who will play a crucial role in helping patients understand and manage the financial aspects of their healthcare services. They work with patients, insurance companies, and healthcare providers to ensure accurate billing, payment processing, and financial assistance options. The Financial Counselor provides guidance, support, and resources to patients and their families, helping them navigate complex insurance policies, billing procedures, and financial obligations.

If you're an experienced Healthcare Financial Counselor looking for a new opportunity to join an established and progressive Infertility practice, we want to hear from you

How You'll Contribute:

Assist patients in understanding their healthcare insurance coverage, including benefits, limitations, and out-of-pocket expenses.

Educate patients on their financial responsibilities, such as deductibles, co-pays, and co-insurance.

Review medical bills, insurance claims, and other financial documents to ensure accuracy and completeness.

Collaborate with healthcare providers to resolve billing and payment issues, including negotiating payment plans and resolving disputes with insurance companies.

Provide guidance and support to patients in understanding and navigating the healthcare system, including explaining medical billing codes, procedures, and insurance terminology.

Maintain accurate and up-to-date records of patient financial information, insurance coverage, and payment arrangements.

Communicate with patients, insurance companies, and healthcare providers to facilitate timely and accurate processing of claims and payments.

Advise patients on alternative payment options, such as healthcare financing, crowdfunding, or community resources.

Stay updated on changes in healthcare insurance regulations, policies, and procedures.

What You'll Bring:

Bachelor's degree in healthcare administration, finance, business, or a related field (or equivalent experience).

Knowledge of healthcare insurance policies, billing procedures, and medical terminology.

Familiarity with government healthcare assistance programs, such as Medicaid and Medicare.

Strong analytical and problem-solving skills, with attention to detail.

Excellent communication and interpersonal skills to interact effectively with patients, insurance companies, and healthcare providers.

Ability to handle sensitive and confidential information with discretion.

Proficiency in using computer systems and software applications for data entry, record keeping, and billing processes.

Previous experience in healthcare financial counseling or a related field is preferred.

Customer service-oriented mindset, with the ability to empathize and provide support to patients facing financial challenges.

What We Offer:

Competitive salary.

Health, dental, and vision insurance options.

Retirement savings plan.

Paid time off and holidays.

Opportunities for professional development and growth.

A friendly and supportive work environment.

Ability to make an impact in the communities we serve.

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service Displays courtesy and sensitivity; Manage difficult or emotional patient situations; Respond promptly to patient needs; Meet commitments.

Dependability Commit to doing the best job possible; Follow instructions, respond to management direction; Keeps commitments; Meets attendance and punctuality guidelines; Responds to requests for service and assistance; Take responsibility for own actions.

Job Knowledge Competency in required job skills and knowledge; Displays understanding of how job relates to others; Exhibit ability to learn and apply new skills; Require minimal supervision; Uses resources effectively.

Teamwork - Balance team and individual responsibilities; Exhibit objectivity and openness to others' views; Give and welcome feedback; Contribute to building a positive team spirit; Put success of team above own interests; Gives and welcomes feedback.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Employees will follow any other instructions, and perform any other related duties,

as assigned by their manager.

RPSD is an equal opportunity employer and welcomes applicants from all backgrounds to apply.

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