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Customer Service

2 months ago

Chicago, United States Pilot Freight Service Full time

** Customer Service / Dispatcher - Final Mile**

**Job Category****:** Stations-Central **Requisition Number****:** CUSTO03807 Showing 1 location **Job Details**

**Description**

Pilot Freight Services seeks a **full-time Customer Service / Dispatch Agent** to work in our **Chicago** **office in Northlake, IL**. This position will be responsible for frequent and accurate communication with customers, vendors, and independent contractors.

**Responsibilities:**

* All activities related to the shipment process, including specific customer requirements and daily interface with customers regarding service, returns, claims, etc.;

* Respond to heavy volume of phone calls and emails from customers;

* Generate and update shipment records;

* Interacting with various personnel at customers/shippers, carriers/agents via email phone and computer;

* Answer inquiries and resolve issues;

* Miscellaneous paperwork processing, reporting, and other related duties.

**Qualifications:**

* At least 2 Years Customer Service experience in the transportation industry;

* Must have experience managing high call and email volume;

* Excellent verbal and written communication skills;

* Detail-oriented with ability to analyze information skillfully;

* Would prefer college student or college graduate; a High School Graduate with equivalent job experience would also be considered.

**Competitive wages and benefits package, including 401K.**

An Equal Opportunity Employer

It is the policy of Pilot Air Freight to consider all applications for any position without regard to a persons race, color, religion, national origin, sex, age, disability, veteran status, marital status, sexual orientation or genetics.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Required**

Bilingual

**2 years:** Customer Service

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)