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Customer Care Representative

2 months ago

Bloomington, United States Spherion Full time

A Customer Service Representative is responsible for engaging with customers on behalf of the company. Their duties include answering phone calls or emails from customers to answer questions, participating in meetings with the customer service team to discover new communication tactics and maintaining expert knowledge about company products or services to best help customers.

Responsibilities:
- Providing introductory information to new customers
- Ensuring that customers are satisfied with products or services
- Following up with clients or customers to check that they're still satisfied with any purchases
- Letting customers or clients know about additional products or services
- Determining the quickest, most effective ways to answer a client's or customer's questions
- Escalating queries and concerns
- Troubleshooting common issues with a product or service
- Working with a team of CSRs and other departments to find appropriate solutions

Working hours: 8:00 AM - 5:30 PM

Skills:
- Attentiveness and patience
- Time-management skills
- Ability to find the positive in any situation

Education:
High School

Experience:
1-4 years

Qualifications:
- Interpersonal and customer service skills
- Analytical and problem-solving skills
- Multitasking and organizational skills
- Ability to answer a high volume of calls and/or emails daily
- Ability to share work among a customer service team

To be considered, please click to apply or send your resume to amandamoutoussamy@spherion.com. We look forward to working with you

#IND75848

Spherion has helped thousands of people just like you find work happiness Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).

key responsibilities

- Providing introductory information to new customers- Ensuring that customers are satisfied with products or services- Following up with clients or customers to check that they're still satisfied with any purchases- Letting customers or clients know about additional products or services- Determining the quickest, most effective ways to answer a client's or customer's questions- Escalating queries and concerns- Troubleshooting common issues with a product or service- Working with a team of CSRs and other departments to find appropriate solutions

experience

1-4 years

skills

- Attentiveness and patience- Time-management skills- Ability to find the positive in any situation

qualifications

- Interpersonal and customer service skills- Analytical and problem-solving skills- Multitasking and organizational skills- Ability to answer a high volume of calls and/or emails daily- Ability to share work among a customer service team

education

High School