Customer Care Representative

5 days ago

Bloomington, United States Insperity Full time

Job DescriptionJob DescriptionDescription & Requirements Customer Care Representative - Entry Level Day Shift, Monday through Friday Are you ready to kickstart your career with an industry leader in e-commerce and marketing for the tax and accounting sector? We are on the lookout for enthusiastic individuals to join our client's dynamic Customer Care team Our client is the industry leader in e-commerce and marketing for the tax and accounting industry. They market and distribute many products and services designed to help tax and accounting firms run and grow their practice by making them look great and providing fiscally sound solutions. Their employees are assets to be treasured: They should be nurtured, not an expense to be controlled. They are green and growing: They strive for business growth through innovation and change. They have a bias for action: They have an entrepreneurial culture; they all wear many hats and continually strive for improvement. Going above and beyond: They are a small business that requires all employees and owners to act willingly as selfless team players. They can do better: They share a passion for continual improvement and strive for excellence in all we do. Every impression matters: Every touch is positive, neutral, or negative, and they strive for 100% positive interactions with customers, vendors, and colleagues. Best-in-Class Benefits and Perks: Our client values their employees' time and efforts. Their commitment to your success is enhanced by their competitive compensation of $17-$22 per hour and an extensive benefits package, including: Comprehensive health coverage: Medical, dental, and vision insurance provided Robust retirement planning: 401k safe-harbor plan with a 3% employer-paid contribution for eligible employees Financial security: Life and disability insurance for added protection Flexible financial options: Health savings and flexible spending accounts offered Well-being and work-life balance: Generous paid time off and holidays Our client, located in Bloomington, MN, has immediate openings for Customer Care Representatives. They are a rapidly growing small business thriving as a direct marketer in the tax and accounting industry. They serve tax and accounting professionals with products and services to help them run their practices. Our client is a smaller company where everyone is asked to wear many hats. As such, there is an excellent opportunity for learning, growth, variety, and autonomy without the bureaucracy. Their company culture builds collaboration and camaraderie. Their Customer Care Team is a productive, happy, and helpful group of people who work together to get things done right the first time. If you'd like to join our client, we'd love to hear from you In this Customer Care role, you will solve unique challenges daily and provide a powerful experience and foundation to develop a rewarding and successful career. You will build transferable skills (sales, marketing, product development/management), delight and educate customers, master a multi-channel communication medium, collaborate with a diverse team of individuals, and truly make a difference for small businesses and their clients. To thrive, you should have: Associate or Bachelor's Degree preferred Direct experience in tax, accounting, and/or legal industries preferred Previous Call Center experience preferred Proficiency with Microsoft Office Your duties will include: Strive for 100% positive customer touches in all aspects of customer interactions Accurately process orders from a large, diverse product line with attention to detail while identifying appropriate up-selling and cross-selling opportunities Consistently and accurately track and report your performance: orders, sales attempts, and successes Use empathy and active listening when attempting to find solutions to customer problems Enthusiastically embrace sales programs and contests designed to introduce new or enhanced products to customers and prospective customers Maintain clean and accurate customer records, including account information, order details, and customer issues Don't miss out on this fantastic opportunity to be a key player in our client's success. If you're ready to take your expertise to the next level and be part of an exciting, forward-thinking team, please apply online Our client is an equal opportunity employer that welcomes and encourages diversity in the workplace. It does not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. #PRO #ZCL

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