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Orders Coordinator

2 months ago

Rocky Hill, United States Elara Caring Full time

At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.

Job Description:

Orders Coordinator

At Elara Caring, we care where you are and believe the best place for your care is where you live. We know there's no place like home, and that's why our teams continue to provide high-quality care to more than 60,000 patients each day in their preferred home setting. Wherever our patients call home and wherever they are on their health journey, we care. Each team member has a part to play in this mission. This means you have countless ways to make a difference as an Orders Coordinator. Being a part of something this great starts by carrying out our mission every day through your true calling: developing an amazing team of compassionate and dedicated healthcare providers.

To continue to be an industry pioneer delivering unparalleled care, we need an Orders Coordinator with commitment and compassion. Are you one of them? If so, apply today

Why Join the Elara Caring mission?

  • Work in a collaborative environment.
  • Be rewarded with a unique opportunity to make a difference
  • Competitive compensation package
  • Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost
  • Opportunities for advancement
  • Comprehensive insurance plans for medical, dental, and vision benefits
  • 401(K) with employer match
  • Paid time off, paid holidays, family, and pet bereavement
  • Pet insurance
As Orders Coordinator, you'll contribute to our success in the following ways:
  • Ensures that all activities performed align with the vision of Elara Caring's board of directors, executive team, and the leadership of the Order and Claims Management team.
  • Maintains patient medical records in HomeCare HomeBase (HCHB) and Forcura.
  • Processes and sends all orders to the appropriate physician or clinical provider for signature, including but not limited to Plan of Care/485, Verbal Orders, Add-on Evaluations, Discharge, Follow-up, Resumption of Care, Transfer to Inpatient Facility.
  • Monitors all documentation folders in Forcura and follows up appropriately.
  • Coordinates with branch staff to engage clinical providers, procure order signatures, and coordinate documentation needs, as needed.
  • Coordinates with sales staff to procure order signatures and communicate with providers, as needed.
  • Oversees the appropriate use of agency resources including, but not limited to, supplies and personnel to ensure financial success.
  • Works to maintain positive, collaborative relationships with referral sources, signing physicians, primary care providers, patients and their caregivers, and internal business partners.
  • Participates in internal staff meetings and training activities, as assigned
  • Promotes Elara Caring's philosophy, mission statement and administrative policies to ensure quality of care.
  • Maintains patient and staff privacy and confidentiality pursuant to HIPAA Privacy Final Rule.
  • Performs other duties/projects as assigned.
What is Required?
  • High School Diploma/GED is required
  • 3+ years' experience in a health care setting preferred
  • Working knowledge of Medical Terminology preferred
  • Excellent customer service skills are required
  • Proficiency with MS office Suite (Word and Excel) is required


You will report to the Regional Orders Manager.

This is not a comprehensive list of all job responsibilities; a full job description will be provided.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Elara Caring provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age (40 and older), national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, protected veteran status, or any other basis prohibited under applicable federal, state or local law.

Elara Caring participates in E-Verify and we will provide the Federal Government with your Form I-9 information to confirm that you are authorized to work in the United States. Employers like Elara Caring can only use E-Verify once you have accepted the job offer and completed the Form I-9.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by reaching out to recruiting@elara.com.

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