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Cleveland, Ohio, United States Universal Energy Solutions Full time{"h1": "Customer Service Representative", "p": "At Universal Energy Solutions, we are committed to delivering exceptional customer service and support. As a Customer Service Representative, you will be the primary point of contact for our customers, ensuring that their needs are met and their concerns are addressed in a timely and professional manner.",...
Customer Service Representative
2 months ago
The Customer Service Representative will support and drive high levels of customer satisfaction for several large/key insurance accounts and other lines of business by providing excellent, prompt, courteous and focused call center support to policy holders. Your Impact: Answer in-bound calls for designated area of responsibility. Support and provide superior service via phone, e-mail, faxes and other correspondence to policy holders. Assist existing and potential customers with policy interpretation, claims and premium/billing related issues. Review insurance policy terms in order to determine whether a particular Policy Holder is covered by insurance. Compare/Review Policy information with Customer, respond to inquiry and/or stated understanding from Customer to ensure that appropriate information is provided. Confer with customers to provide information about insurance products, to take requests for coverage, to cancel accounts, or to obtain details of complaints. Solicit enrollment of new or additional coverage under designated Carrier insurance products with captive customer/Policy Holder, on the phone. Assess customer needs and make efforts to address coverage requirements and avert termination of coverage. Adhere to internal policies and procedures as well as those provided by insurance carrier partners. Successful Candidates Will Have: High school or equivalent diploma required. Associate Degree or higher preferred. 2 years experience - Customer service experience in a high volume call center environment. Life/Major Medical/Medicare Supplement insurance experience highly desired. Must be detail oriented and able to follow complex procedures accurately. Proficient in Microsoft Word/Excel. One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at One80 Intermediaries by visiting our careers page: www.one80.com/careers . #J-18808-Ljbffr
