Customer Care Specialist

4 weeks ago

Tyler, United States Balfin Group Full time

Customer Care Specialist **Company:** Balfin Real Estate & Hospitality **Location:** Tirana **Deadline:** 6 Feb 2022

**Vacancy Announcement**

**Balkan Finance Investment Group**, BALFIN Group, is one of the most significant and successful investment groups in the Western Balkans region. Geographically, BALFIN Group is present in Austria, Albania, Kosovo, Bosnia and Herzegovina, North Macedonia, Montenegro and the Netherlands, employing approximately 6,000 people. The activities of BALFIN Group comprise the development and management of real estate, retail, banking, tourism, energy, logistics, etc. BALFIN Group is growing steadily, having a positive impact on the communities through economic development, employment opportunities, innovation and social investment.

**Balfin Real Estate & Hospitality** is part of BALFIN Group and covers sales & marketing services in the field of Real Estate and accommodation services in the tourism industry, offering a high level of expertise in the market.

**Job Position:** Customer Care Specialist

**Department:** Marketing

**Location:** Tiran

**Job summary:**

The Customer Care Specialist is responsible for managing incoming calls, registering and maintaining a customer database. The specialist is responsible for managing customer complaints, addressing them and returning feedback, he is also responsible for managing leads. He / She will work closely within the Marketing department and with the Sales department. The specialist receives day-to-day tasks from the Customer Care Supervisor and is willing to contribute to the performance of the work and increase customer satisfaction, and consequently increase the image of the company.

**Main job tasks and responsibilities:**

* Opens, registers and maintains the database of calling customers (incoming calls);

* Receives all complaints and requests for information, addresses them to the department / responsible persons and re-contacts the client for a response;

* Respond to all comments on the Social Media for the projects assigned to him/her;

* Manage leads from the moment they are generated until they are delegated to the relevant department;

* Manages considerable amounts of calls;

* Develop various reports related to their work;

* Carry out a survey by phone;

* Manages outgoing calls;

* Chat support through electronic platforms;

* Data entry in relevant systems;

**Working Experience:**

* Have at least 2 years of work experience in a similar position.

**Other Qualifications**:

* Have experience in customer care, call center or contact center;

* Very good call management skills, especially problematic ones;

* Have experience in active listening;

* Have experience in CRM systems and related practices;

* Very good knowledge of using Excel;

* Very good knowledge of using PowerPoint;

* Ability to orient and adapt to different types of clients;

* Excellent communication and presentation skills;

* Ability to manage a variety of tasks simultaneously;

* University diploma;

* Very good knowledge of Albanian and English. Other languages ??have an advantage;

* Ability to work under the pressure of deadlines and workload.

**Application Procedure:**

To apply for this position, please submit a CV and a Motivation Letter before **06th February 2022** to the e-mail address **hr@balfinrealestate.al** with specified subject **Customer Care Specialist.**

* All applications will be treated with strict confidentiality according to the law No. 9887 set by the Albanian Parliament for the Protection of Personal Data

**Privacy Overview**

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