Customer Service Representative

2 weeks ago


Tyler, United States W.S. Tyler Company Full time

* Customer Service Representative

**Customer Service Representative**

* Full Time

**W.S. Tyler**

**Job Summary:**

The Customer Service Representative will interact with the companys customers by addressing inquires and resolving complaints.

**Supervisory Responsibilities:**

* None

**Duties/ Responsibilities:**

* Interacts with customers via telephone, email, online chat, or in person, to provide support and information on products or services

* Collects and enters orders for new or additional products or services

* Fields customer questions and complaints; when the issue is beyond the representatives knowledge, forwards to the assigned specialist or other appropriate staff

* Ensures that appropriate actions are taken to resolve customers problems and concerns

* Processes international orders from receipt of order through shipping

* Maintains customer account and record of customer interactions with details of inquiries, complaints, and comments

* Performs other duties as assigned

**Required Skills/ Abilities:**

* Excellent communication skills; including active listening

* Service-oriented and able to resolve customer grievances

* Proficient computer skills with the ability to learn new software

**Education/ Experience:**

* High school diploma or equivalent, preferred

* Customer service experience, preferred

**Physical Requirements:**

* Prolonged periods of sitting at a desk and working on a computer.

* Must be able to lift 15 pounds at times

To apply for this job **email your details to** estettina@wstyler.com



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