Customer Service Representative
2 weeks ago
* Customer Service Representative
**Customer Service Representative**
* Full Time
**W.S. Tyler**
**Job Summary:**
The Customer Service Representative will interact with the companys customers by addressing inquires and resolving complaints.
**Supervisory Responsibilities:**
* None
**Duties/ Responsibilities:**
* Interacts with customers via telephone, email, online chat, or in person, to provide support and information on products or services
* Collects and enters orders for new or additional products or services
* Fields customer questions and complaints; when the issue is beyond the representatives knowledge, forwards to the assigned specialist or other appropriate staff
* Ensures that appropriate actions are taken to resolve customers problems and concerns
* Processes international orders from receipt of order through shipping
* Maintains customer account and record of customer interactions with details of inquiries, complaints, and comments
* Performs other duties as assigned
**Required Skills/ Abilities:**
* Excellent communication skills; including active listening
* Service-oriented and able to resolve customer grievances
* Proficient computer skills with the ability to learn new software
**Education/ Experience:**
* High school diploma or equivalent, preferred
* Customer service experience, preferred
**Physical Requirements:**
* Prolonged periods of sitting at a desk and working on a computer.
* Must be able to lift 15 pounds at times
To apply for this job **email your details to** estettina@wstyler.com
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