Provider Relations Specialist

2 weeks ago

Tyler, United States Heartland Security Insurance Group Full time

At Heartland, we are focused on results, not corporate politics. We foster a harmonious work environment where associates feel like family. We strive to be the employer of choice, and believe all of our associates should have fun at work We are hardworking – but not at the expense of our families. At Heartland, you will find an entrepreneurial environment where we take the time to educate, coach and lead employees into further opportunities within our company. We want all of our associates to enjoy a good work-life balance and are welcomed in our environment. We strive to show our employees that they are more than just a number and viewed as an integral part of our organization. Heartland recognizes the importance of a quality benefits package, not only to our associates, but to their families. That’s the Heartland way. Our generous benefit package includes (but is not limited to) Paid Time Off, Health Insurance, Life Insurance, Long Term Disability, Employee Assistance Program, and two retirement plans. At Heartland, we go out of our way to make our associates feel at home and celebrate their achievements and contributions to the company. Our environment consists of several appreciation events throughout the year and we encourage every employee, near & far, to join us with their families to enjoy good food, fun and comradery. Our benefits package, appreciation events, and fun work environment go above industry standard. We want our employees to feel like family – so we treat them like family. Provider Relations Specialist Primary Responsibility The Provider Relations Specialist will receive incoming calls from medical providers to solve billing issues. Essential Functions & Responsibilities Receive incoming calls from medical providers to solve billing issues. Create check trace requests, diary follow-up on check trace requests as necessary. Posting payments to an Excel spreadsheet. Mailing of Explanation of Benefits and return mail. Assist adjusters when bills and Explanations of Benefits are requested. Additional Functions & Responsibilities

Provide backup for the Technical Assistant. Required Qualifications

High school diploma or equivalent One year experience in office/clerical environment Knowledge, Skills & Abilities

Excellent knowledge and understanding Microsoft Office Products, Acrobat Reader, and Outlook. Strong attention to detail. A high degree of accuracy. Ability to work within and meet timed deadlines. Excellent communication skills both verbal and written. Ability to manage multiple tasks. Ability to manage time and work efficiently. Ability to provide exceptional customer service.

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