IT Desktop Engineer Level 3

1 month ago

Des Plaines, United States Paragon Water Full time
Responsibilities:

The Desktop Engineer is a critical member of the North American IT Team providing support to internal employees.This individual will be responsible for maintaining the desktop and laptop infrastructure, along with associated applications.This is an internal customer-facing role, and requires excellent prioritization, responsiveness, and customer service, along with excellent written and verbal communication skills. In addition to client support, the Desktop Engineer will provide tier 3 support for systems for Culligan Paragon users and remote users.

Specific Job Functions:

  • Investigates and resolves computer software and hardware problems.
  • Resolves usability issues on systems and equipment in a timely basis.
  • Tests new hardware/software products for use and compatibility with existing systems.
  • Updates and maintains work in ticket-based tracking system.
  • Creates and maintains desktop and laptop standards through testing and certification.
  • Debugs and configures remote and WIFI connectivity problems.
  • Installs, moves, or removes computer equipment as required for user physical moves.
  • Escalates and coordinates problems to internal or external resources when required.
  • Provides user training on system access and usage.
  • Creates internal documentation and end-user training materials.
  • Provides networking support for the office and warehouse environments.
  • Maintain corporate standards, follow departmental procedures and clearly document projects as required for Audit compliance.
  • Local travel required for onsite support
Requirements:
  • Bachelor Degree in Computer Science or relevant Business Experience in Desktop Engineering Support in a Corporate IT environment 5-7 years
  • Technical training, certifications, or expertise with the following technologies: Azure AD, Active Directory, Microsoft O365, Windows10, Microsoft Exchange, Fortinet VPN, Site to Site VPN's, IP Networking, Anti-Virus/Malware products, PowerShell Scripting, PC Imaging software, ticketing systems
  • Technical Lead experience
  • Apple, MAC, iPhone, iPad experience
  • ITIL Foundations certification
Competencies:
  • Excellent customer service skills, including both written and oral communications
  • Ability to work quickly and professionally in a sometimes-stressful environment
  • Strong analysis, self-troubleshooting and problem-solving skills
  • Accountable for work completion/documentation/timeliness
  • High degree of confidentiality when working with data and user information
  • Strong Project Management skills a plus
  • Team-oriented

  • Help Desk Technician, Level 2

    3 weeks ago

    Des Plaines, United States The LaSalle Group Full time

    LaSalle Network is seeking an experienced Help Desk Technician Level 2 to join our client's team in Rosemont, IL. This role will be responsible for providing technical support and maintaining the desktop infrastructure for the organization. The ideal candidate should have a strong background in Active Directory, Windows operating systems, Office 365 and...

  • Desktop Support Engineer

    4 weeks ago

    Des Moines, Iowa, United States Artmac Soft LLC Full time

    Job DescriptionJob DescriptionWho we areArtmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to Customers.Job Description: Job Title : Desktop Support EngineerJob Type : C2C/1099Experience : 5-8 Years Location : Des Moines, IowaWe are looking for a Desktop help Engineer who...

  • Desktop Support Engineer

    3 weeks ago

    Des Moines, United States Artmac Soft LLC Full time

    Job DescriptionJob DescriptionWho we areArtmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to Customers.Job Description: Job Title : Desktop Support EngineerJob Type : W2/C2C/1099Experience : 5-12 Years Location : Des Moines/Woburn/Windsor locksWe are looking for a...

  • Desktop Support Engineer

    1 month ago

    Des Moines, United States Avance Consulting Full time

    Job DescriptionJob DescriptionDesktop Support EngineerLocation: Des MoinesExperience : 5 to 8 YrsJob DescriptionAddress user tickets regarding hardware, software, and networking.Walk customers through installing applications and computer peripherals.Providing technical support either by visiting on-site or through remote-access systems.Vendor Coordination...

  • Desktop Support Engineer

    2 weeks ago

    Des Moines, United States Artmac Soft LLC Full time

    Job DescriptionJob DescriptionWho we areArtmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to Customers.Job Description: Job Title : Desktop Support EngineerJob Type : W2/C2C/1099Experience : 5-12 Years Location : Des Moines/Woburn/Windsor locksWe are looking for a...

  • Desktop Support Engineer

    5 days ago

    Des Moines, United States Artmac Soft LLC Full time

    Job DescriptionJob DescriptionWho we areArtmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to Customers.Job Description: Job Title : Desktop Support EngineerJob Type : W2/C2C/1099Experience : 5-12 Years Location : Des Moines / Woburn, MA / Windsor locksWe are looking for...

  • Mid - Level Real Time Software Engineer (Level 3)

    4 weeks ago

    Des Moines, Iowa, United States Boeing Future of Flight Full time

    Mid - Level Real Time Software Engineer (Level 3) (Contract) St. Louis, MO, United States (On-site)Contract (5 months 28 days)Published 2 days agoC++CC#PythonJavaADAThe Boeing Company is searching for a Mid-Level Real Time Software Engineer (Level 3) for a Specialized program located in Berkeley, MO. This role will involve contributing to the development of...

  • Mid - Level Real Time Software Engineer (Level 3)

    4 days ago

    Des Moines, United States Boeing Future of Flight Full time

    Mid - Level Real Time Software Engineer (Level 3) (Contract) St. Louis, MO, United States (On-site) Contract (5 months 28 days) Published 2 days ago C++ C C# Python Java ADA The Boeing Company is looking for a Mid-Level Real Time Software Engineer (Level 3) for a Proprietary program located in Berkeley, MO. This position will be in support of developing...

  • Desktop Support Technician

    3 weeks ago

    Des Moines, United States Palmer Group Full time

    Job DescriptionJob DescriptionPalmer Group has an exciting contract opportunity for you in the Des Moines area! We have partnered with this prevalent and reputable client to fill the Desktop Support Technician role. In this position, you will be responsible for troubleshooting, diagnosing problems, assisting with user inquiries, and documenting and...

  • Desktop Support Analyst

    1 month ago

    Des Moines, United States Palmer Group Full time

    A growing local company is looking to add a Desktop Support Analyst to their team. This individual will need an advanced understanding of desktop computing and the implementation of Windows and Mac operating systems. If you have a strong work ethic and are interested in this position, apply today! Responsibilities:Analyze, design, and implement desktop...

  • Desktop Support Analyst

    1 month ago

    Des Moines, United States Palmer Group Full time

    A growing local company is looking to add a Desktop Support Analyst to their team. This individual will need an advanced understanding of desktop computing and the implementation of Windows and Mac operating systems. If you have a strong work ethic and are interested in this position, apply today! Responsibilities:Analyze, design, and implement desktop...

  • Senior Technical Support Engineer

    2 weeks ago

    Des Plaines, United States Ace Computers Full time

    Summary: Ace Computers, a leading provider of information technology solutions and one of the top 100 Custom System Builders in the US is seeking to add a member to our team.Job Description: As a Hardware Technical Support Engineer at Ace Computers, you will play a crucial role in ensuring the seamless operation of our clients' hardware systems. You will be...

  • Senior Technical Support Engineer

    2 weeks ago

    Des Plaines, United States Ace Computers Full time

    Summary: Ace Computers, a leading provider of information technology solutions and one of the top 100 Custom System Builders in the US is seeking to add a member to our team.Job Description: As a Hardware Technical Support Engineer at Ace Computers, you will play a crucial role in ensuring the seamless operation of our clients' hardware systems. You will be...

  • Cloud/Systems Engineer

    1 week ago

    Des Plaines, United States Bowman Williams Full time

    Cloud/Systems Engineer - MSP Experience RequiredLocation: Des Plaines, IL (Hybrid)Company Description: Join a leading Chicagoland MSP with over 30 years of experience in business-to-business IT services. We cater to a diverse clientele including legal, medical, accounting, and fabrication industries. Here, we tailor IT solutions to power their business...

  • Cloud/Systems Engineer

    1 week ago

    Des Plaines, United States Bowman Williams Full time

    Cloud/Systems Engineer - MSP Experience RequiredLocation: Des Plaines, IL (Hybrid)Company Description: Join a leading Chicagoland MSP with over 30 years of experience in business-to-business IT services. We cater to a diverse clientele including legal, medical, accounting, and fabrication industries. Here, we tailor IT solutions to power their business...

  • Field Service

    1 month ago

    Des Moines, United States Diverse Lynx Full time

    Job Tittle: Field Service - Desktop Support Technician Location: 1530 E. Euclid Des Moines IA 50313Date Job Title Field Service - Desktop Support Technician Primary Skill (Technical Skill) Desktop Support, Hardware Break Fix / Customization, Ticketing System, Win 10, Win 11 Secondary Skill (optional) Customer Centricity Educational Qualifications A+, BS or...

  • Civil Design Engineer

    1 month ago

    Des Plaines, United States Christoper B Burke Engineering Full time

    Essential Duties and Responsibilities:Applies principles, methods, and techniques of civil engineering as they relate to the design of drainage and stormwater systems, water main systems, sanitary sewer systems, roadways and other infrastructure. Perform design and analysis for civil engineering projects using approved computer programs and manual...

  • Desktop Support Technician

    1 month ago

    Des Moines, United States Indotronix International Corporation Full time

    Company Description Indotronix International Corporation, a 25 + years old organization providing Contract Staff Augmentation to direct clients like ATOS, Xerox, Accenture, Cap Gemini, Verizon to list a few. Job DescriptionJob Title: Desktop Support Technician Location: Des Moines, IA Duration: 12 Months Looking for a desktop support technician as part of...

  • Desktop Support Technician

    4 weeks ago

    Des Moines, United States Indotronix International Corporation Full time

    Company Description Indotronix International Corporation, a 25 + years old organization providing Contract Staff Augmentation to direct clients like ATOS, Xerox, Accenture, Cap Gemini, Verizon to list a few. Job DescriptionJob Title: Desktop Support Technician Location: Des Moines, IA Duration: 12 Months Looking for a desktop support technician as part of...

  • Mechanical Engineer

    3 weeks ago

    Des Plaines, United States LanceSoft Full time

    Title: Entry Level Engineer/Engineer - Degree Optional I Location: Des Plaines, IL – 60018 Duration: 12 Months Description: Possesses demonstrated work experience as established by engineering organizations, employers and licensing authorities for employment in the various disciplines of engineering; Mechanical, Electrical, Industrial, Electromechanical,...