See more Collapse

Desktop Support Engineer

2 months ago

Des Moines, United States Artmac Soft LLC Full time
Job DescriptionJob Description

Who we are

Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to Customers.

Job Description:

Job Title : Desktop Support Engineer

Job Type : W2/C2C/1099

Experience : 5-12 Years

Location : Des Moines / Woburn, MA / Windsor locks

We are looking for a Desktop help Engineer who will be in charge of debugging hardware and software problems, offering end users technical help, and making sure desktop systems run smoothly. They will be essential in preserving the efficiency and usefulness of the desktop computer environment, guaranteeing users' seamless operations.

Responsibilities:

  • Experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.

  • Hands-on experience with Windows/Linux/Mac OS environments.

  • ServiceNow Windows OS, and Network L3 experience required.

  • At least 2 years of experience in an information technology role or related discipline

  • At least 2 years of experience in a support or service role, actively interacting with customers regularly.

  • At least 2 years of experience with maintenance and repair of computer hardware

  • Experience with mobile devices (iOS and Android), including setup, support, and migration.

  • Previous experience in a similar role, providing desktop support and managing end-user computing environments.

  • Experience with Intune for mobile device management.

  • Experience with CMDB (Configuration Management Database) for inventory and asset management.

  • Experience in user data and application recovery.

  • Proficiency in Windows 10 installation, configuration, and troubleshooting.

  • Proficiency in using SCCM (System Center Configuration Manager) for software deployment and management.

  • Familiarity with ServiceNow for IT service management and ticketing.

  • Basic knowledge of LAN/WAN environments and network troubleshooting.

  • Working knowledge of office automation products and computer peripherals, like printers and scanners.

  • Familiarity with antivirus software and network security protocols.

  • Able to conduct remote troubleshooting and give precise guidance.

  • Handle user questions on networking, gear, and software.

  • Assist clients with the installation of computer accessories and software.

  • Offering remote access solutions or in-person visits to provide technical support.

  • Seller coordination between vendors, both third-party and OEM, and Control of Printers.

  • Users should be guided by clear, concise directions.

  • Carry out troubleshooting remotely.

  • Try several approaches until the problem is fixed.

  • Desktop programs should be altered to suit user requirements.

  • Document technical problems and their fixes in logs.

  • Send unresolved complaints to the support staff at the next tier.

  • Make sure clients' systems are operating properly by following up with them.

  • Report on prospective product requests and client feedback.

  • Assist in producing technical manuals and paperwork.

  • Maintain accurate records of all support activities using ticketing systems.

  • Keep abreast of the latest technologies and best practices in desktop support.

  • Provide training and support to end-users as needed.

  • Ensure security and confidentiality of data by implementing and adhering to company policies and procedures.

Qualification:

  • Bachelor's degree or equivalent combination of education and experience

We have other current jobs related to this field that you can find below

  • Desktop Support Engineer

    2 weeks ago

    Des Moines, United States Avance Consulting Full time

    Job DescriptionJob DescriptionLocation: Des Moines, IOWA (Day1 Onsite)Type: FulltimeExperience: 8 to 10 Years Job DescriptionLead a team of L2 Desktop Support field engineersResolving L2 and L3 desktop support tickets and providing resolution to all hardware and software issues concerning laptops/ desktops and peripherals/ printersInstalling and configuring...

  • Desktop Support Engineer

    2 weeks ago

    Des Moines, United States Avance Consulting Full time

    Job DescriptionJob DescriptionLocation: Des Moines, IOWA (Day1 Onsite)Type: FulltimeExperience: 8 to 10 Years Job DescriptionLead a team of L2 Desktop Support field engineersResolving L2 and L3 desktop support tickets and providing resolution to all hardware and software issues concerning laptops/ desktops and peripherals/ printersInstalling and configuring...

  • Desktop Support Engineer

    2 weeks ago

    Des Moines, United States Tech M USAAvance Consulting Full time

    Location: Des Moines, IOWA (Day1 Onsite) Type: Fulltime Experience: 8 to 10 Years Job Description Lead a team of L2 Desktop Support field engineers Resolving L2 and L3 desktop support tickets and providing resolution to all hardware and software issues concerning laptops/ desktops and peripherals/ printers Installing and configuring computer hardware,...

  • Desktop Support Technician

    1 month ago

    Des Moines, United States Palmer Group Full time

    Palmer Group has an exciting contract opportunity for you in the Des Moines area! We have partnered with this prevalent and reputable client to fill the Desktop Support Technician role. In this position, you will be responsible for troubleshooting, diagnosing problems, assisting with user inquiries, and documenting and escalating issues as needed. You will...

  • Desktop Support Technician

    1 month ago

    Des Moines, United States Palmer Group Full time

    Palmer Group has an exciting contract opportunity for you in the Des Moines area! We have partnered with this prevalent and reputable client to fill the Desktop Support Technician role. In this position, you will be responsible for troubleshooting, diagnosing problems, assisting with user inquiries, and documenting and escalating issues as needed. You will...

  • Desktop Support Specialist

    2 months ago

    Des Moines, United States Strategic Staffing Solutions Full time

    We are building a team of Desktop Support Technicians to support our health care customer in Des Moines, IA! Please read all of the following before applying. Please only local candidates to Iowa apply.7 months+W2 only, no c to cM-F 8-5, on site in Des Moines, IA. No remote.Interviews this week, start date in 2-3 weeksRates up to $26/hr W2Team may be...

  • Desktop Support Specialist

    3 months ago

    Des Moines, United States Strategic Staffing Solutions Full time

    We are building a team of Desktop Support Technicians to support our health care customer in Des Moines, IA! Please read all of the following before applying. Please only local candidates to Iowa apply.7 months+W2 only, no c to cM-F 8-5, on site in Des Moines, IA. No remote.Interviews this week, start date in 2-3 weeksRates up to $26/hr W2Team may be...

  • Sr Desktop Support Analyst

    3 days ago

    Des Moines, United States Trinity Health Full time

    Employment Type: Full time Shift: Description: POSITION PURPOSE Leads a team of client technologies analyst(s) and technician(s) by making work assignments, monitoring work queues and coordinating activities among TIS teams. Directs projects in areas of responsibilities. Provides analytical and technical expertise in the planning, design and installation of...

  • IT Desktop Engineer Level 3

    3 weeks ago

    Des Plaines, United States Culligan International Full time

    Job DescriptionJob DescriptionResponsibilities:The Desktop Engineer is a critical member of the North American IT Team providing support to internal employees. This individual will be responsible for maintaining the desktop and laptop infrastructure, along with associated applications. This is an internal customer-facing role, and requires excellent...

  • Desktop Field Technician

    5 days ago

    Des Moines, United States Motion Recruitment Full time

    Job Title: Field Service TechnicianLocation: Des Moines, IA 50301Duration: 3 months Contract to hireKEY RESPONSIBILITIES:Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.Documents, maintains, upgrades or replaces hardware and software systems, such as desktops, Point of Sale (POS) devices, and...

  • Technical Support Systems Engineer

    1 week ago

    West Des Moines, United States ePATHUSA Inc Full time

    Job DescriptionJob DescriptionePATHUSA, Inc. is seeking Technical Support Desktop Support Engineer to be responsible for providing support to remote and in office users who need assistance with their computer hardware, software, and mobile devices. The ideal candidate will possess a strong understanding of Windows 10 and Office 365 products, a strong...

  • Desktop Field Technician

    1 week ago

    Des Moines, United States Motion Recruitment Full time

    Job Title: Field Service TechnicianLocation: Des Moines, IA 50301Duration: 3 months Contract to hireKEY RESPONSIBILITIES:Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.Documents, maintains, upgrades or replaces hardware and software systems, such as desktops, Point of Sale (POS) devices, and...

  • Desktop Field Technician

    1 week ago

    Des Moines, United States Motion Recruitment Full time

    Job Title: Field Service TechnicianLocation: Des Moines, IA 50301Duration: 3 months Contract to hireKEY RESPONSIBILITIES:Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.Documents, maintains, upgrades or replaces hardware and software systems, such as desktops, Point of Sale (POS) devices, and...

  • Desktop Deployment Tech

    3 weeks ago

    Des Moines, United States Strategic Staffing Solutions Full time

    Desktop Deployment TechLocation: Des Moines, IA Setting: Onsite Contract: 12 Months+ Job Description: Install the requested applications and peripherals on the user machine. Keep track of all issues related to patches, features, deployment, and permissions. Assist in data migration, identify and resolve issues and maintain the accuracy of deployed...

  • Desktop Deployment Tech

    2 months ago

    Des Moines, United States Strategic Staffing Solutions Full time

    STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!Title: Desktop Deployment Tech Duration: 12+ Months. On-Site and Some Travel between sites Reimbursement: 65.5 Cent per mile. Location: Des Moines, Iowa Pay Rate: 24-27/HR Job Summary Install the requested applications and peripherals on the user machine. Keep track of all issues related to patches,...

  • Systems Engineer III

    3 weeks ago

    West Des Moines, United States Athene Holding Ltd. Full time

    Job DescriptionWe are Athene. At Athene, we are driven to do more. We are a leading retirement services company that issues, reinsures and acquires retirement savings products designed for the increasing number of individuals and institutions seeking to fund retirement needs. We see every day as a new opportunity to measure ourselves against the best - and...

  • Infrastructure Field Services Engineer

    1 month ago

    Des Moines, United States Aureon Consulting Full time

    NO 3rd party inquiries, direct applicants only please.Aureon Consulting has an immediate need for an experienced Field Services Engineer for a great client in Des Moines, Iowa. ONSITE in Des Moines, Iowa is required, no remote work allowed for this role due to the nature of the work.This role requires an individual with an IT Infrastructure background to...

  • Infrastructure Field Services Engineer

    2 months ago

    Des Moines, United States Aureon Consulting Full time

    NO 3rd party inquiries, direct applicants only please.Aureon Consulting has an immediate need for an experienced Field Services Engineer for a great client in Des Moines, Iowa. ONSITE in Des Moines, Iowa is required, no remote work allowed for this role due to the nature of the work.This role requires an individual with an IT Infrastructure background to...

  • Infrastructure Engineer

    1 month ago

    Des Moines, United States Prodware Solutions Full time

    Infrastructure Engineer-Jr. Duration: 12 MonthsLocation: Des Moines, IAQualifications:• Associate or bachelor’s degree with a preference in technology, science, engineering, or math related field or equivalent work experience.• Relevant internship or experience in an IT customer service, IT support or IT troubleshooting role or related experience is...

  • IT Support Technician 2

    3 months ago

    Des Moines, United States Dee Zee Full time

    POSITION SUMMARY - Take initial telephone or email inquiries and troubleshooting. Manage simple hardware, software, or network problems. Recognize and escalate more difficult problems to appropriate staff within the IT team. Collaborate and provide support to IT Support Technicians in completing tasks and solving issues. Reasonable accommodations may be made...