Desktop Support Engineer

2 days ago

Des Moines, United States Artmac Soft LLC Full time
Job DescriptionJob Description

Who we are

Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to Customers.

Job Description:

Job Title : Desktop Support Engineer

Job Type : W2/C2C/1099

Experience : 5-12 Years

Location : Des Moines/Woburn/Windsor locks

We are looking for a Desktop help Engineer who will be in charge of debugging hardware and software problems, offering end users technical help, and making sure desktop systems run smoothly. They will be essential in preserving the efficiency and usefulness of the desktop computer environment, guaranteeing users' seamless operations.

Responsibilities:

  • Experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.
  • Hands-on experience with Windows/Linux/Mac OS environments.

  • ServiceNow Windows OS, and Network L3 experience required.

  • At least 2 years of experience in an information technology role or related discipline

  • At least 2 years of experience in a support or service role, actively interacting with customers regularly.

  • At least 2 years of experience with maintenance and repair of computer hardware

  • Experience with mobile devices (iOS and Android), including setup, support, and migration.

  • Previous experience in a similar role, providing desktop support and managing end-user computing environments.
  • Experience with Intune for mobile device management.
  • Experience with CMDB (Configuration Management Database) for inventory and asset management.
  • Experience in user data and application recovery.
  • Proficiency in Windows 10 installation, configuration, and troubleshooting.
  • Proficiency in using SCCM (System Center Configuration Manager) for software deployment and management.
  • Familiarity with ServiceNow for IT service management and ticketing.
  • Basic knowledge of LAN/WAN environments and network troubleshooting.
  • Working knowledge of office automation products and computer peripherals, like printers and scanners.
  • Familiarity with antivirus software and network security protocols.
  • Able to conduct remote troubleshooting and give precise guidance.
  • Handle user questions on networking, gear, and software.
  • Assist clients with the installation of computer accessories and software.
  • Offering remote access solutions or in-person visits to provide technical support.
  • Seller coordination between vendors, both third-party and OEM, and Control of Printers.
  • Users should be guided by clear, concise directions.
  • Carry out troubleshooting remotely.
  • Try several approaches until the problem is fixed.
  • Desktop programs should be altered to suit user requirements.
  • Document technical problems and their fixes in logs.
  • Send unresolved complaints to the support staff at the next tier.
  • Make sure clients' systems are operating properly by following up with them.
  • Report on prospective product requests and client feedback.
  • Assist in producing technical manuals and paperwork.
  • Maintain accurate records of all support activities using ticketing systems.
  • Keep abreast of the latest technologies and best practices in desktop support.
  • Provide training and support to end-users as needed.
  • Ensure security and confidentiality of data by implementing and adhering to company policies and procedures.

Qualification:

  • BSc in Computer Science or relevant field

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