We have other current jobs related to this field that you can find below
-
Claims Resolution Specialist
2 days ago
Atlanta, Georgia, United States Northside Hospital Inc. Full timeJob SummaryNorthside Hospital Inc. is seeking a highly skilled Claims Resolution Specialist to join our team. As a Claims Resolution Specialist, you will be responsible for resolving denied claims and ensuring timely payment from insurance carriers.Key ResponsibilitiesDraft and submit written letters of appeal to insurance carriers for denied claims.Utilize...
-
Claims Resolution Specialist
19 hours ago
Atlanta, Georgia, United States Northside Hospital Inc. Full timeJob SummaryNorthside Hospital Inc. is seeking a highly skilled Claims Resolution Specialist to join our team. As a Claims Resolution Specialist, you will be responsible for resolving denied claims and ensuring timely payment from insurance carriers.Key ResponsibilitiesDraft and submit written letters of appeal to insurance carriers for denied claims.Utilize...
-
Conflicts Resolution Specialist
6 days ago
Atlanta, Georgia, United States Quest Group Full timeExciting Opportunity at Quest GroupWe are seeking a skilled Conflicts Resolution Specialist to join our innovative legal team. This position is crucial in ensuring that our clients do not present any conflicts of interest with opposing parties, thereby safeguarding the firm's integrity and minimizing the risk of malpractice claims.Key...
-
Conflicts Resolution Specialist
6 days ago
Atlanta, Georgia, United States Quest Group Full timeExciting Opportunity at Quest GroupWe are seeking a skilled Conflicts Resolution Specialist to join our innovative legal team. This position is essential in ensuring that our clients do not present any conflicts of interest with opposing parties, thereby safeguarding the firm's integrity and preventing potential malpractice issues.Key...
-
Conflicts Resolution Specialist
6 days ago
Atlanta, Georgia, United States Quest Group Full timeExciting Opportunity with Quest GroupWe are seeking a skilled Conflicts Resolution Specialist to join our innovative legal team. This position is essential in ensuring that our client engagements do not present any conflicts of interest with opposing entities, thereby safeguarding our interests and minimizing the risk of malpractice claims.Key...
-
Technical Support Specialist
18 hours ago
Atlanta, Georgia, United States Resolution Technologies, Inc. Full timeIT Help Desk Support Specialist Position OverviewResolution Technologies, Inc. is currently seeking a qualified IT Help Desk Support Specialist to join our esteemed government agency client. This role involves delivering daily assistance to both in-person and remote users within the agency, effectively managing and prioritizing incidents and requests through...
-
Technical Support Specialist
16 hours ago
Atlanta, Georgia, United States Resolution Technologies, Inc. Full timeCareer Opportunity for IT Help Desk Support SpecialistResolution Technologies, Inc. is in search of a skilled IT Help Desk Support Specialist. This role involves delivering daily assistance to both in-person and remote users within the organization, effectively managing and prioritizing incidents and requests through ServiceNow. The successful candidate will...
-
IT Help Desk Support Specialist
2 months ago
Atlanta, United States Resolution Technologies, Inc. Full timeIT Help Desk Support Specialist Career OpportunityOur client who is a well-respected government agency is seeking an experienced IT Help Desk Support Specialist. This person will provide daily support to both walk-in and remote internal agency users, managing and triaging incidents and requests through ServiceNow. The ideal candidate will be highly skilled...
-
IT Help Desk Support Specialist
2 months ago
Atlanta, United States Resolution Technologies, Inc. Full timeIT Help Desk Support Specialist Career OpportunityOur client who is a well-respected government agency is seeking an experienced IT Help Desk Support Specialist. This person will provide daily support to both walk-in and remote internal agency users, managing and triaging incidents and requests through ServiceNow. The ideal candidate will be highly skilled...
-
Claims Resolution Specialist
6 days ago
Atlanta, Georgia, United States Reserv Full timeJob OverviewAbout ReservReserv is an innovative insurtech firm dedicated to developing and implementing advanced AI and automation solutions aimed at enhancing efficiency and simplicity in the claims process. Established by industry veterans with extensive experience in SaaS and digital claims, we are supported by prominent investors and have been...
-
Technical Support Specialist
21 hours ago
Atlanta, Georgia, United States Resolution Technologies, Inc. Full timeIT Help Desk Support Specialist Position OverviewResolution Technologies, Inc. is looking for a skilled IT Help Desk Support Specialist to join our dedicated team. This role involves providing comprehensive support to internal users, both in-person and remotely, while effectively managing and resolving incidents and requests through our ticketing system.Key...
-
IT Help Desk Support Specialist
2 months ago
Atlanta, United States Resolution Technologies, Inc. Full timeJob: IT Help Desk Support Specialist Type: Contract (12-Month w/potential for Annual Renewals) Pay Rate: $23.00 per hour Benefits: Optional Medical, Vision, and Dental coverage available after 30-days of employment; optional 401k participation available after 60-days of employment IT Help Desk Support Specialist Career Opportunity Our client who is a...
-
IT Help Desk Support Specialist
2 months ago
Atlanta, United States Resolution Technologies, Inc. Full timeJob: IT Help Desk Support Specialist Type: Contract (12-Month w/potential for Annual Renewals) Pay Rate: $23.00 per hour Benefits: Optional Medical, Vision, and Dental coverage available after 30-days of employment; optional 401k participation available after 60-days of employment IT Help Desk Support Specialist Career Opportunity Our client who is a...
-
Technical Support Specialist
21 hours ago
Atlanta, Georgia, United States Resolution Technologies, Inc. Full timeIT Help Desk Support Specialist Position OverviewResolution Technologies, Inc. is in search of a skilled IT Help Desk Support Specialist to join our dedicated team. This role involves providing essential support to internal users, both in-person and remotely, while effectively managing and resolving incidents and requests through our ticketing system.Key...
-
Technical Support Specialist
20 hours ago
Atlanta, Georgia, United States Resolution Technologies, Inc. Full timeIT Help Desk Support Specialist OpportunityResolution Technologies, Inc. is currently in search of a skilled IT Help Desk Support Specialist. This role involves delivering daily assistance to both in-person and remote users within the organization, effectively managing and prioritizing incidents and requests through a service management platform.Key...
-
Technical Support Specialist
21 hours ago
Atlanta, Georgia, United States Resolution Technologies, Inc. Full timeIT Help Desk Support Specialist Position OverviewResolution Technologies, Inc. is currently seeking a qualified IT Help Desk Support Specialist. This role involves providing essential support to both in-person and remote users within the organization, effectively managing and addressing incidents and requests through our service management platform.Key...
-
Claims Resolution Specialist
6 days ago
Atlanta, Georgia, United States Reserv Full timeJob OverviewAbout ReservReserv is an innovative insurtech company dedicated to developing and implementing advanced AI and automation solutions to enhance efficiency and simplicity in the claims process. Founded by industry experts with extensive experience in SaaS and digital claims, we are backed by prominent investors and have been operational since 2022....
-
Tax Resolution Specialist
3 weeks ago
Atlanta, United States Wiggam Law Full timeDescription Tax Resolution Specialist (Enrolled Agent or CPA) Are you ready to join an established tax law firm and contribute your tax resolution skills to grateful taxpayers? Do you get satisfaction from helping people resolve issues and communicating successful results? Are you an excellent communicator who thrives in fast-paced environments with...
-
Support and Resolution Specialist
3 months ago
Atlanta, United States Vatic Outsourcing Full timeJob DescriptionJob DescriptionSalary: $20 / Hour Position: Support and Resolution SpecialistOrganization: Help Desk Support & Resolution Classification: Non-ExemptReports to: Manager— HelpDesk Support and ResolutionSummary: Vatic Outsourcing, a growing boutique telecommunications consulting firm, is seeking a Support and Resolution Specialist to work...
-
Experienced Claims Resolution Specialist
6 days ago
Atlanta, Georgia, United States MultiPlan Full timeAbout Us: At MultiPlan, we pride ourselves on fostering a workplace that promotes creativity, innovation, and inspiration. Our dedicated team members play a crucial role in assisting healthcare payers in managing care costs, enhancing competitiveness, and driving positive transformations in the industry.Our Commitment: We are deeply committed to diversity,...
Account Resolution Specialist
2 months ago
Note: If you are CURRENTLY employed at Children's and/or have an active badge or network access, STOP here. Submit your application via Workday using the Career App (Find Jobs).
Work Shift
Day
Work Day(s)
Monday-Friday
Shift Start Time
8:00 AM
Shift End Time
4:30 AM
Worker Sub-Type
Regular
Children's is one of the nation's leading children's hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We're committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children's.
Job Description
Provides excellent customer service to all Children's Healthcare of Atlanta customers. Coordinates and performs all customer service activities, accepting supervisory responsibility when necessary. Functions as a working supervisor/team leader. Works in partnership with other members of the team to provide quality service to proactively support efforts that ensure delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta.
Experience
- 3 years of experience in the healthcare industry
- 1 year of experience in automatic call distribution/call center environment
- Some college
- 1 year of experience in supervision
- 2 years of experience in insurance billing and/or collections with a general knowledge of hospital business office functions
- Knowledge of key Children's Healthcare of Atlanta patient accounting applications, e.g., EPIC Resolute, Dentrix Dental, Clearinghouse, or comparable system
- Associate's degree in healthcare-related field or equivalent experience.
- No professional certifications required
- Excellent customer service skills, including complaint resolution and de-escalation of irate customers
- Extensive knowledge of various types of business office functions, including insurance plans and hospital/professional claims types
- Working knowledge of Health Insurance Portability and Accountability Act privacy requirements
- Must have demonstrated excellent oral and written communication skills
- Must be proficient in using computers with a high degree of accuracy
- Acts as first-level escalation point for team by answering inbound calls and customer complaints calls passed on by Customer Service Representatives to ensure resolution.
- Acts as liaison to all other Patient Financial Services departments to resolve customer complaints.
- Functions as supervisor when manager is unavailable.
- Assists manager with staffing issues and coordinates and performs the activities of the Customer Service Representative.
- Trains all new Customer Service Representatives and trains/supports all staff regarding the use of software and proper customer service procedures.
- Monitors performance of the area to ensure compliance with established policies and procedures.
- Runs reports as needed to track performance.
- Participates actively in meetings/process improvement initiatives to support goal of the Customer Service department.
- Coordinates completion of all patient and insurance correspondence.
- Assist Supervisor and/or Manager with development of staff by: being available to teammates, acting as a resource to help complete complicated/complex tasks, providing on the job training to team, and seeking out opportunities to become actively involved in staff workflow and development.
- Provide Supervisor and/or Manager feedback on staff performance, educational needs, and workflow status.
Children's Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.
Primary Location Address
1575 Northeast Expy NE
Job Family
Patient Financial Services