Artist Support Specialist

1 week ago


New York, United States Believemusic Full time

**Artist Support Specialist**

* New York, NY, USA

* Full-time

**Company Description**

As an Artist Support Specialist, you will work directly with TuneCore artists via email and phone to help them distribute their music online, answer their questions, and resolve any issues they have about their service.

**Job Description**

o Answer customer emails and phone calls to help clients distribute their music, and to use other TuneCore services

o Resolve issues and questions customers have about TuneCore products and services

o Work within TuneCores administrative system to update and correct account issues; cancel account content as needed

o Product account management

o Provide reporting on customer and product issues

o Work with a team on special projects as needed

o Report technical and communication issues to better service TuneCore artists

o Perform other duties as assigned by management

o Work on a flux schedule to provide support for our artists over weekend hours.

**Qualifications**

At least one year of experience working in an office and/or customer service

BA/BS preferred

Strong communications skills: written, verbal, and interpersonal

Working knowledge of Mac and the Microsoft Office Suite

Understand the importance of good customer service in-person, via telephone, and via email

Manage time effectively and prioritize workload

Ability to work well independently, and as part of a team

An understanding of the digital music industry

Fluent in English, Spanish, French, German and/or Italian

Experience with Zendesk a plus

* BS/BA degree

**Additional Information**

Other Duties

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to fingers, handle or feel; and reach with hands and arms.

All your information will be kept confidential according to EEO guidelines.

Artist Support Specialist

* New York, NY, USA

* Full-time


  • Artist

    Found in: Appcast US C2 - 1 week ago


    New York, United States Golden Goose Full time

    Title: In Store ArtisanReporting to: Store ManagerDepartment: Retail The In Store Artisan will provide an exceptional in-store experience by inspiring our customers trough artistic customization! While working in-store and on the 'Sneaker Maker Tour' you will act as a Golden Goose ambassador, engaging with customers, promoting products and...

  • Artist

    Found in: Appcast Linkedin GBL C2 - 3 weeks ago


    New York, United States Golden Goose Full time

    Title: In Store ArtisanReporting to: Store ManagerDepartment: Retail The In Store Artisan will provide an exceptional in-store experience by inspiring our customers trough artistic customization! While working in-store and on the 'Sneaker Maker Tour' you will act as a Golden Goose ambassador, engaging with customers, promoting products and...

  • Artist

    1 week ago


    New York, United States Golden Goose Full time

    Title: In Store ArtisanReporting to: Store ManagerDepartment: Retail The In Store Artisan will provide an exceptional in-store experience by inspiring our customers trough artistic customization! While working in-store and on the 'Sneaker Maker Tour' you will act as a Golden Goose ambassador, engaging with customers, promoting products and...


  • New York, United States Soul2Soulz Productions Inc Full time

    Job DescriptionJob DescriptionTEACHING ARTIST in Filmmaking THE POSITIONSoul2Soulz is committed to amplifying student voices through film to strengthen the community. Our programming centers on the Social Emotional Learning pillars utilizing issue-based filmmaking to develop student competency. The Teaching Artist with have experience in one or more various...


  • New York, United States Soul2Soulz Productions Inc Full time

    Job DescriptionJob DescriptionTEACHING ARTIST in Filmmaking THE POSITIONSoul2Soulz is committed to amplifying student voices through film to strengthen the community. Our programming centers on the Social Emotional Learning pillars utilizing issue-based filmmaking to develop student competency. The Teaching Artist with have experience in one or more various...

  • Senior Product Marketing Manager, Artist Platform

    Found in: Resume Library US A2 - 2 days ago


    New York County, New York, United States TIDAL Full time

    Job Description We are looking for a seasoned product marketer who can bring analytical thinking, structure, and strong stakeholder management on the path to bringing TIDAL’s artist products to life. As an individual contributor Senior Product Marketing Manager, you will be responsible for partnering with our product, engineering, and go-to-market teams...

  • Teaching Artist

    2 weeks ago


    New York, United States 92nd Street Y Full time

    Teaching Artist - Literature and Creative Written Arts ID 2024-1963 Position Type Per Diem Job Summary 92NY School Engagement in the Arts is one of New York City's largest community arts education providers, creating dynamic programs, performances and talks for thousands of K-12 students and their...


  • New York, United States GTT, LLC Full time

    Multi-Media Artists and Animators /Motion DesignersContract Duration 6 MonthsPay range - $23.73 to $59.02/hrJob Description:Our client is seeking a Motion Designer to join our sports brand department.Multi-Media Artists and Animators will be responsible for conceptualizing and creating captivating onair animations for promos, digital/social content,...


  • New York, United States Randstad North America, Inc. Full time

    Technically savvy Level 1/ Level 2 Help Desk Scenarios Tickets usually created for incidents Or have a tech lounge (In the Toronto Office)Standard prompt stuff but also[ "Responsibilities: . Technically savvy . Level 1/ Level 2 Help Desk S Support Specialist, IT, Support, Specialist, Help Desk, Technology, Staffing


  • New York, United States Duck Duck Goose Allura Imports Full time

    Leading Children’s Wear Company in NYC is seeking a Designer and/or an Artist/Designer to join their Newborn and Infants team. The Designer will help design newborn/infant accessories as well as baby clothing. Some key items include Bibs, Blankets, Dolls, Socks and much more. Responsibilities: Attend merchandise meetings with Design Director and...


  • New York, United States Regent Services Full time

    **IT Support Specialist** at Regent, L.P. New York, NY Regent is a global private equity firm focused on acquiring businesses and realizing exponential growth through operational improvements and strategic capital deployment. Since its inception, Regent has successfully acquired businesses from leading Fortune 500 and large-cap companies around the globe....

  • Peer Support Specialist

    Found in: Appcast Linkedin GBL C2 - 2 days ago


    New York, United States Atlas Search Full time

    A community health and services organization in Manhattan is seeking a Peer Support Specialist. The Peer Support Specialist will be in charge of cultivating connections with clients and their support networks to aid in the client's recovery journey, while also delivering case management and counseling support.The base pay range for this position is $22 to...

  • IT Support Specialist

    13 hours ago


    New York, United States Avenues World Holdings LLC Full time

    **Title:** IT Support Specialist **Location:** New York **Role Type**: Full-Time **THE ORGANIZATION** A top-tier school from New York City, offering a truly global education, opening in So Paulo in August 2018 and expanding to other global cities in coming years. Teaching and learning through language immersion in English and challenging interdisciplinary...

  • Teaching Artist

    Found in: Careerbuilder One Red US C2 - 2 weeks ago


    New York, NY, United States 92nd Street Y Full time

    Teaching Artist - Literature and Creative Written Arts ID 2024-1963 Position Type Per Diem Job Summary 92NY School Engagement in the Arts is one of New York City's largest community arts education providers, creating dynamic programs, performances and talks for thousands of K-12 students and their...


  • New York, United States Uncork Capital Full time

    **Customer Support Specialist** at Torii New York, New York, United States **About the Role** We are looking for a **Customer Support Specialist** to be the initial hire within the support team of Customer Success. You will report to the Manager of Customer Success and take the lead in shaping the processes and procedures of the support function. As a...


  • New York, United States Square Full time

    Being part of the Customer Success team puts you at the center of the organization, living in the product team at TIDAL. We are a small but mighty team that delivers the best customer experiences to all of our listeners and artists. Our team consists Vendor, Manager, Support, Customer Experience, Operations, Staffing, Business Services

  • Customer Support Specialist

    Found in: Resume Library US A2 - 2 days ago


    New York County, New York, United States Order Full time

    Job Description We are seeking a highly motivated Customer Support Specialist. As a Customer Support Specialist at Order.co, your primary responsibility is to deliver high-quality customer support by efficiently triaging issues and resolving problems in a timely manner. We value individuals who take ownership of customer concerns and are committed to seeing...


  • New York, United States AGMA Health and Retirement Funds Full time

    Job DescriptionJob DescriptionDuration: Temporary Position (1-Month Contract), with potential for extensionHourly Rate: $21/hourContract Type: 1099Work Hours: 10:00 AM - 6:00 PM (1-hour lunch break), Monday to Friday (35 hours/week)Location: In-Office Position Only (No Remote)Start Date: ImmediateOverview: We are seeking a skilled and detail-oriented Project...

  • AV Support Specialist

    Found in: Appcast Linkedin GBL C2 - 2 days ago


    New York, United States Forward Progress Staffing Full time

    LOCATION: Manhattan New York, NY & ONSITEPAY TRANSPARENCY: $85K/year non-exempt We are seeking an advanced technical AV specialist who can effectively handle high level AV administration. This person will play a crucial, high exposure role in providing AV and VC technical support in office, events, & remote locations. The AV Support Specialist will work in a...


  • New York, United States Forward Progress Staffing Full time

    Job DescriptionJob DescriptionOVERVIEW:We are seeking an advanced technical AV specialist who can effectively handle high level AV administration. This person will play a crucial, high exposure role in providing AV and VC technical support in office, events, & remote locations. The AV Support Specialist will work in a law firm, directly with attorneys,...