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SAF-IS Regional Program Specialist Mobile

4 months ago

Philadelphia, United States National Guard Employment Network Full time
Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

The American Red Cross is currently seeking a full-time Regional Program Specialist in our Pennsylvania Region to support the Service to Armed Forces and International Services (SAF-IS) missions throughout the Philadelphia community. This position is regional, but also part of our mobile staff which requires meeting strict medical and security clearances prior to employment. In a mobile role, worldwide deployment is a condition of employment. Mobile staff members deploy for 6 months at a time, typically within the first 6 months and once every 18 months after that, however the length and frequency is dependent on business need.

WHAT YOU NEED TO KNOW:

The SAF-IS Regional Program Specialist assists in the delivery of American Red Cross programs and services to meet the needs of United States military members, veterans and their families in accordance with Red Cross policies and procedures but will focused on supporting the delivery of International Services (IS) U.S. programs and services to include International Humanitarian Law (IHL), Youth Action Campaign (YAC) and Restoring Family Links (RFL). This is accomplished through managing volunteers and working with other Red Cross departments to support strong visibility for SAF/IS U.S. throughout the military community.

Serves as part of the Hero Care Center Contingency Team. Acts as the first line of supervision and support to provide casework expertise and manage volunteers and other staff members during surge situations and disaster responses. Supports Disaster Cycle Services (DCS) as necessary in accordance with the DCS COOP SAF responsibilities. Maintains deployment readiness at all times by completing medical requirements, clearance requirements and by completing ongoing training requirements to maintain proficiency with casework and relationship management.

WHERE YOUR CAREER IS A FORCE GOOD:

Relationship Management and Community Outreach: Serves as the face of the Red Cross at assigned location.
  • Assists the SAF-IS Regional Manager and/or Director in building strong relationships and partnerships with external constituents in the local community, including government organizations, corporate partners, civic organizations and other community charitable and nonprofit agencies with the purpose of furthering the mission of the Red Cross. Outreach includes command meetings, education briefings, presentations, or information sessions.
  • Establish and maintain effective command relationships during deployment.
Volunteer Management: Assists in the development and implementation of a strategic volunteer program to engage and enable delivery of all Red Cross programs and services on military installations and local communities within their regional jurisdiction.
  • Recruits and trains volunteers in the delivery of SAF and IS U.S. programs and services. This may include volunteers for Red Cross Training Services, Disaster Cycle Services and providing support to Armed Forces Blood Services depending on location.
  • Supervises volunteer staff in their daily work responsibilities.
  • Assigns and supervises volunteers during surge situations for the Hero Care Center.
Service Delivery Management: Ensures the delivery of SAF core services and IS U.S. Programs to all clients within their jurisdiction. Supports other lines of Red Cross service to ensure the delivery of Red Cross Training Services, disaster preparedness and response and Red Cross Blood Services. Services may include conducting training, meetings, presentations, and workshops as well as scheduling, recruitment, marketing and providing materials and support throughout the community.

Hero Care Network Contingency Team: Serves as a Subject Matter Expert (SME) during emergency situations at the SAF Hero Care Center.
  • Completes required training to ensure competency in the performance of all call center responsibilities to include intake, verification and delivery of emergency messages between service members and their families and other services as needed.
  • Required to provide casework services for the Hero Care center remotely to ensure continued competency.
  • Required to support the Hero Care Centers on short notice during surge or disaster situations. This support may be on site or remote as appropriate. Must also respond to periodic readiness drills.
  • Serves as SME, assigns responsibilities to volunteers and manages volunteer caseworkers during surge situations and disaster responses.
Deployment Readiness: Mobile staff are required to deploy and maintain readiness at all times. In order to maintain their annual readiness certification, the following is required:
  • Deployment Familiarization Training on military culture and protocols, command relationships, do's & don'ts while deployed and scenario-based situations.
  • Advanced leadership training and advanced casework training must be completed.
  • All trainings must be recertified annually to ensure continued readiness
  • Once activated for deployment, staff will meet regularly with senior leadership to ensure readiness and ability to backfill OCONUS SAF-IS Mobile positions as needed.
  • Additional training with site specific scenarios with the current staff members at their deployment location is required.
  • Additional deployment medical requirements must be met.
  • Must obtain a no-fee passport prior to deployment and a Department of Defense Common Access Card (CAC) upon arrival.
Reporting & Admin Support: Monitors and reports on American Red Cross Service Delivery Outcomes.
  • Interacts with customers and other teams to obtain data to document outcomes and program results to ensure organizational accountability.
  • Inputs and evaluates service delivery data for consistency, completeness, accuracy, and reasonableness.
  • Generate data reports on a scheduled and/ or periodic basis for management or local command.
  • Makes recommendations for continuous improvement to ensure metrics are consistently met.


Additional Qualifications/Responsibilities

WHAT YOU NEED TO SUCCEED:

Education: Bachelor's degree in business or public administration, human resources management, community organization, social or health sciences, or related field; or relevant equivalent experience is required.

Experience: A minimum of three years related experience

Management Experience: n/a

Requires strong computer skills. Public speaking skills and the ability to communicate effectively verbally and in writing are required. Must have strong interpersonal skills and the ability to work well in an individual or team environment. Flexibility to accommodate short notice assignments and long periods of time away from home is essential. The ability to balance multiple priorities is essential. Experience with American Red Cross programs and services is strongly desired. Familiarity with military culture, regulations and protocol is strongly desired.

Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) weights of up to 50 pounds. Requires good hand-eye coordination, arm, hand, and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential. May include sitting for long periods of time, driving a vehicle, and working under challenging conditions.

Work Conditions:

Work is performed indoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster.