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Operations Admin

4 months ago

Phoenix, United States H&R Block Full time

Job Description:

Responsible for providing administrative support within a (Region) District or Districts in the areas of operational and hiring support, ordering supplies, and general administrative duties as related to the overall offices operations.

Day to day you'll
  • Provide administrative support to the District Operations Coordinator (DOC) supporting the overall district(s)/offices.
  • Review and verify invoices and prepare payment in Coupa for the DOCs approval.
  • Follow established procedures to handle inquiries and resolve concerns to ensure customer satisfaction.
  • Adapt to changes in user demands, work environment, and changes to processes or requirements.
  • Maintain a technical working knowledge of product or products supported by the department.
  • Attends training related to the effective and efficient performance of job duties.
  • Other duties as assigned by the District Operations Coordinator or in partnership with the CSM.
About H&R Block...

H&R Blocks purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. Weve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, weve grown to have approximately 12,000 offices throughout the United States and around the world.

We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe its how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe its all those things, and much more.

H&R Block is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. All qualified applicants are welcomed and encouraged to apply.

What you'll bring to the team...Education:
  • High school diploma or equivalent
Work Experience:
  • 1-3 years Administrative experience
  • Customer service experience
  • Demonstrated decision making, analytical and problem-solving skills.
  • Demonstrated organization, prioritization and project coordination skills.
  • Effectively demonstrate oral, written, and interpersonal communication skills. Ability to interact with all levels of associates.
  • Ability to communicate clearly and calmly on the telephone, email and chat and use effective customer service techniques with associates who may be under stress.
  • Some experience, or ability to learn to support Microsoft operating systems, networking connectivity, computer peripheral equipment, software applications and remote tools.
  • Experience working with Windows Environment