Technical Content Engineer

3 weeks ago


Pleasanton, United States XperiencOps Inc Full time

XperiencOps, Inc., is seeking a versatile Technical Content Engineer to join our team at our Bay Area, CA, office. This unique role requires a blend of skills in content writing, front-end development (specifically in React), and a passion for creating engaging, informative customer experiences. The ideal candidate will play a crucial role in developing and maintaining our customer portal built on Docusaurus, crafting user-centric documentation, and automating customer onboarding workflows. This position is 100% onsite and offers the opportunity to significantly impact our customer engagement strategy.

Requirements

What you'll do:

  • Craft user manuals, how-to guides, and other technical documents that are clear, concise, and engaging.
  • Collaborate with engineers and subject matter experts to understand technical concepts and functionalities. (In-depth implementation knowledge is not required, but a strong grasp of technical principles is essential.)
  • Contribute to our documentation repositories, utilizing a docs-as-code approach.
  • Expand upon existing content, injecting your unique voice and expertise, and rounding out our current knowledge bases.
  • Embrace challenges-you'll encounter problems you haven't faced before, but we'll provide the resources and support to help you learn and conquer them.
Who You Are:
  • 5-7 years of professional experience as a support engineer, technical writer, or similar role
  • A master communicator with a knack for simplifying complex information.
  • Highly technical with strong ability to pick up on and understand technical concepts.
  • A passionate advocate for beautiful documentation and user enablement.
  • Thrives on tackling new challenges and embraces a continuous learning mindset.
Bonus Points:
  • Knowledge and working experience with Docusaurus or other documentation frameworks.
  • Actively involved in the open-source community.
  • Familiarity with our industry or related fields (we'll provide training, but relevant experience is a plus).


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