Client Services Representative
1 week ago
Location: Gaithersburg, MD
Duration: 4-Month Contract
Work Type: Onsite
Pay Range: $20- $21/hr
About the Role:
As a Client Services Representative, you will be the primary point of contact for our customers, providing exceptional support and resolving inquiries efficiently. Your strong communication skills and understanding of medical terminology will be crucial in ensuring customer satisfaction.
Key Responsibilities:
- Handle inbound customer calls, emails, and inquiries promptly and professionally.
- Troubleshoot customer issues and provide timely resolutions.
- Maintain accurate and detailed records of customer interactions.
- Report laboratory results to clients and patients according to established protocols.
- Educate clients on lab processes and procedures.
- Escalate complex issues to supervisors when necessary.
- Perform administrative tasks as needed.
- Minimum 1 year of customer service experience in a healthcare setting.
- Strong understanding of medical terminology.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to multitask and work in a fast-paced environment.
- Strong organizational and time management skills.
- Ability to maintain confidentiality of customer information.
- Previous experience in a healthcare laboratory setting.
- Competitive hourly rate.
- Opportunity to work in a dynamic and supportive team environment.
- Medical, Vision, and Dental Insurance Plans
- 401k Retirement Fund
About The Company:
- Leading provider of diagnostic information services empowering healthier lives. Leveraging the world's largest clinical lab database, we offer insights to identify and treat diseases, promote healthy behaviors, and improve healthcare management. Serving millions of patients and healthcare providers worldwide, we're committed to a healthier world, inclusive care, and building value for all stakeholders.
Keywords: client services representative, healthcare, customer support, medical terminology, communication skills, administrative, contract, Gaithersburg, MD
24-13530 #gttqst
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