Customer Service Lead, CA
2 months ago
$19.00 - $24.00 per hour
DUNN-EDWARDS: THE BEST JOB IN RETAIL HERE’S WHY:
Career opportunities: At Dunn-Edwards, we believe in promoting from within and invest in your training and development. We have multiple avenues available that employees can travel as they grow their career: store operations, field sales and corporate support roles.
We love our environment: We have the only LEED certified paint manufacturing facility in the World Don’t know what LEED means? Leadership in Energy and Environmental Design - in a nutshell, it is one of the most well-respected green building certification programs used worldwide.
Work-life balance: Our stores close at 5:00pm Monday – Sunday, (hours and days vary by location) and are closed most major Holidays. Due to our business model, we have some of the most desirable hours in retail.
Looking for a great place to join and work alongside great people? If so, come for the challenge and stay for the growth at Dunn-Edwards
GENERAL PURPOSE OF JOB:
The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests and executing store operations during scheduled shifts. Responsibilities as a Customer Service Lead include modeling outstanding customer service and selling skills, allocating staff and resources to keep the sales floor stocked, organizing sales floor and stock areas, and building trusted partnerships with our painting professionals. The Customer Service Lead, in absence of the Store Manager and Assistant Store Manager, takes full responsibility for all store operations.
Customer Service Leads interact with customers via phone and in-person to offer expert advice, while also processing and completing transactions. In addition, the Customer Service Lead is responsible for upholding Dunn-Edwards store vision of fast and reliable service. The Customer Service Lead continuously learns about the industry, products and services through Dunn-Edwards Learning Network and various job certification programs that better assist in answering questions and making proper recommendations, as well as building a foundation for potential advancement opportunities as Dunn-Edwards continues to grow.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Making a connection with customers, asking questions about their project, then giving options and advice on meeting those needs
Ensure delivery of product as needed meets both Dunn-Edwards’ and customers’ quality and service expectations
Conduct self in professional manner - always acting as a positive extension of the Dunn-Edwards brand
Efficiently take customer orders through various methods (email, phone, in-person) and process through point-of-sale
Adheres to and assists Store Management team with compliance to company safety and regulatory standards at all times
Utilize basic computer skills for various functions including opening and closing store procedures
Clean and maintain all areas of store and equipment as assigned
Assist with maintaining proper merchandise inventory levels
Must have the ability to communicate clearly both written and verbal
The ability to stock and merchandise products according to planogram
Meet expectations of core competencies related to the position:
Accountability, Attention to Detail, Customer Focus, Decision Making, People Development
Must be capable of performing specifically assigned job duties at, or below, current classification including tinting paint
Additional duties as assigned
Must be able to legally drive company vehicle
.
SUPERVISORY RESPONSIBILITIES:
Although no subordinates report to this position, the Customer Service Lead is often the shift supervisor when opening and/or closing and must direct store associates during these times.
EDUCATION and/or EXPERIENCE:
Four years of High School with diploma or GED equivalent is required. Previous experience in a shift supervisory role is a plus.
LANGUAGE SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Read and write English for safety purposes. Bilingual is a plus.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute percentages and analyze report data and statistics. Ability to operate Point-of-Sale computer system and complete cash transactions accurately.
REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATIONS, LICENSES, REGISTRATIONS : Valid drivers license is required.
AVAILABLE BENEFITS:
Health insurance, dental insurance, vision insurance, vacation and holiday pay, paid sick time, 401K program including company match (benefits vary for PT employees).
This job description should not be construed to imply that the above functions are the entire standard of the position. As an employee, the individual shall follow and complete any other instructions related to duties, which may be required by a superior.
PHYSICAL DEMANDS OF ESSENTIAL JOB FUNCTIONS: See appropriate boxes below for amount of time spent in the following activities.
Store and Outside Sales: Store and Outside Sales positions may have physical requirements that include, but are not limited to: (1) Lifting of items, such as sundries or containers of paint weighting from 5 to 65 pounds (2) Use of electronic equipment including, but not limited to computers, point of sale devices, communication devices (3) Driving a motor vehicle (4) Climbing ladders (5) Walking on uneven surfaces, e.g., active construction sites (6) Interactions with customers, both face-to-face and on the telephone (7) Interaction with customers relating to color (8) Standing for long periods of time (9) Use of a respirator.
Job description is subject to change, at which time your job responsibilities may change accordingly.
Dunn-Edwards is an Equal Opportunity Employer, M/F/D/V
fulltime
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
#J-18808-Ljbffr
-
Customer Service Lead, CA
3 weeks ago
Culver City, United States Dunn-Edwards Full time$19.00 - $24.00 per hour DUNN-EDWARDS: THE BEST JOB IN RETAIL! HERE’S WHY: Career opportunities: At Dunn-Edwards, we believe in promoting from within and invest in your training and development. We have multiple avenues available that employees can travel as they grow their career: store operations, field sales and corporate support roles. We love our...
-
Customer Service Representative
2 weeks ago
Oklahoma City, United States Customer Labs Full timeDexter, a premier manufacturer and distributor of axles, suspension, brakes, doors, venting products, trailer parts and accessories, and towing components serving the commercial trailer, RV, heavy-duty, marine, agriculture, and manufactured housing markets, has an opportunity for a Customer Service Representative, National Accounts at our distribution...
-
Customer Service Lead, CA
2 months ago
Daly City, United States Dunn-Edwards Full time** Customer Service Lead, CA Job 976.21** **Job Category****:** Store **Requisition Number****:** CUSTO007442 Showing 1 location **Job Details** **Description** There are many paint brands in North America, but only one is the best choice. Dunn-Edwards Paints prides itself on superior-performing products; first-class service from hard-working, knowledgeable...
-
Retail Lead
3 months ago
Culver City, United States Adidas AG Full timeWe could list tired, old bullet points about **Leads** tasks but were confident you already know that. Heres a bit about the kind of **Leads** we are looking for:**Creators** - If you want to build a tomorrow better than the day that came before, youre a creator. Creators find inspiration in unlikely places, look at the world in their own unique way, are...
-
Customer Service Lead, CA
3 days ago
Redwood City, United States Dunn-Edwards Full time$20.00 - $24.02 per hour GENERAL PURPOSE OF JOB: The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests and executing store operations during scheduled shifts. Responsibilities as a Customer Service Lead include modeling outstanding customer service and selling...
-
Restaurant Senior Manager
3 months ago
Culver City, United States HHB Restaurant Recruiting Full timeJob DescriptionJob DescriptionAre you a hardworking, service-minded leader with a real passion for the hospitality industry?Are you looking to take a step towards building your restaurant manager career, instead of just working a job?We need extraordinary leaders like you to apply for this full-service restaurant management position in Culver City, CAAs a...
-
Restaurant Senior Kitchen Manager
3 months ago
Culver City, United States HHB Restaurant Recruiting Full timeJob DescriptionJob DescriptionAre you a hardworking, service-minded leader with a real passion for the hospitality industry?Are you looking to take a step towards building your restaurant manager career, instead of just working a job?We need extraordinary leaders like you to apply for this full-service restaurant management position in Culver City, CAAs a...
-
Lead Service Associate
3 months ago
Culver City, United States Thrifty Payless, Inc. Full timeLead Service Associate Contribute to our mission to improve Health and Wellness in your community. Become a Rite Aid Lead Service Associate, today! As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations. Your purpose is to provide direction where needed and be an ongoing example of superior customer...
-
Customer Service Teller
1 month ago
Culver City, United States Speedy Cash Inc Full time**Customer Service Teller - Store 3** at Speedy Cash Culver City, CA If you are looking for more than a job, join Speedy Cash to start your career! **We are providing new full-time team members with a $1000 New Employee Hiring Bonus!** ***** Paid out in two installments, the first $500 paid out after six months and the additional $500 paid out at 12 months...
-
Customer Service Associate
1 month ago
Culver City, United States Dunn-Edwards Full timeJob DescriptionJob DescriptionSince 1925, Dunn-Edwards has been renowned as the professional’s #1 choice for paint and coatings.DUNN-EDWARDS PAINTS IS THE BEST JOB IN RETAIL! HERE’S WHY:CultureDunn-Edwards started as a family-owned company and those values hold true to this day. Our customers and employees are treated like family.BenefitsBenefits are an...
-
Customer Service
3 days ago
Culver City, United States Culver City Chevrolet Full timeJob Title: Customer Service Position Description: Customer Service is the dealerships goodwill ambassador and fulfills the dealerships customer relations policies in an effort to build and retain a loyal customer base. Duties & Responsibilities: Works with department managers to develop and administer the dealerships customer relations program. ...
-
Customer Service Representative
2 months ago
Culver City, United States Estaphany Michel - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewState Farm Insurance Agent located in Playa Vista CA is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Estaphany Michel State Farm Insurance, you will build and develop customer relationships within the community to promote State Farm products including...
-
Customer Service Representative
2 hours ago
Culver City, California, United States Culver City Chevrolet Full timeJob Title: Customer Service RepresentativeAt Culver City Chevrolet, we are seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our customer relations department, you will play a vital role in ensuring that our customers receive exceptional service and support.Key Responsibilities:Develop and Implement...
-
Customer Service Representative
7 hours ago
Culver City, California, United States Culver City Chevrolet Full timeJob Title: Customer Service RepresentativeAt Culver City Chevrolet, we are seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our customer relations department, you will play a vital role in ensuring that our customers receive exceptional service and support.Key Responsibilities:Develop and Implement...
-
Customer Service Representative
7 hours ago
Culver City, California, United States Culver City Chevrolet Full timeJob Title: Customer Service RepresentativeAt Culver City Chevrolet, we are seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our customer relations department, you will play a vital role in ensuring that our customers receive exceptional service and support.Key Responsibilities:Develop and Implement...
-
Customer Service Lead
3 months ago
Oklahoma City, United States Burlington Stores Full timeOverview : As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you’ll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. You’ll lead...
-
Customer Service Representative
3 months ago
Culver City, United States Community Choice Financial Family of Brands Full timeOverview: At Speedy Cash, were more than a financial service provider; were a trusted ally for hard-working customers who are seeking quick and reliable financial solutions. As a Customer Service Representative, youll play a pivotal role in our fast-paced environment by building connections with our diverse customer base, ensuring seamless transactions and...
-
Customer Service Representative
2 months ago
Culver City, United States Community Choice Financial Family of Brands Full timeOverview: At Speedy Cash, we’re more than a financial service provider; we’re a trusted ally for hard-working customers who are seeking quick and reliable financial solutions. As a Customer Service Representative, you’ll play a pivotal role in our fast-paced environment by building connections with our diverse customer base, ensuring seamless...
-
Customer Service Representative
2 months ago
Culver City, United States Community Choice Financial Family of Brands Full timeOverview: At Speedy Cash, we’re more than a financial service provider; we’re a trusted ally for hard-working customers who are seeking quick and reliable financial solutions. As a Customer Service Representative, you’ll play a pivotal role in our fast-paced environment by building connections with our diverse customer base, ensuring seamless...
-
Customer Service Representative
2 weeks ago
Culver City, United States Cross Country Workforce Solutions Group Full time $20 - $21Job DescriptionJob Description Job descriptionCross Country Workforce Solutions Group is looking for a great Customer Service Representative!!!POSITION PURPOSEProvide quality, efficient and non-judgmental telephone customer service to internal and external customers, answer calls, schedule appointments, and provide general agency or program...