Customer Service Representative

1 month ago

Culver City, United States Community Choice Financial Family of Brands Full time
Overview:

At Speedy Cash, we’re more than a financial service provider; we’re a trusted ally for hard-working customers who are seeking quick and reliable financial solutions. As a Customer Service Representative, you’ll play a pivotal role in our fast-paced environment by building connections with our diverse customer base, ensuring seamless transactions and exceptional in-store experiences.

Responsibilities:

Forge connections with customers to cultivate lasting relationships that drive repeat business.

 

Skillfully review, validate, and process customer transactions with accuracy including check cashing, money transfer, and customer payments.

 

Proactively maximize customer success by offering personalized financial services that fit their lifestyle.

 

Enter and maintain customer information with precision and integrity into a Point-of-Sale (POS) system.

 

Build new business by completing inbound and outbound call campaigns daily.

 

Assist in customer account management and collections by accepting payments, monitoring, and managing customer appointments.

 

Maintain internal and external store appearance and meet cleanliness standards to enhance the customer experience.

 

Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.

 

Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.

 

Engage in ongoing training and remain updated on our evolving products and processes.

 

Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards.

 

Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.*

 

*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements.

 

Qualifications:
  • High school diploma or equivalent
  • Excellent verbal and written communication skills
  • Professional demeanor with customers and peers
  • Meticulous attention to detail and ability to accurately enter data
  • Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems
  • Must be at least 18 years of age
  • Background check required (subject to applicable law)
  • Ability to meet the physical demands for this position, which frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.

Preferred Qualifications and Skills

  • Experience in check cashing, document verification, and/or money order processing
  • Prior cash handling, cash drawer/vault management experience
  • Bilingual (English/Spanish) is a plus and may be required for certain locations
What We Offer:

Our Benefits Include**:

 

  • A comprehensive new hire training program
  • Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
  • Performance based career advancement
  • Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options
  • Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
  • Company-Sponsored Life and AD&D Insurance
  • Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance
  • Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment)
  • Diverse Culture and Inclusive Environment
  • A relaxed, business casual dress code that includes jeans and sneakers

 

**Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

 

About Us

 

With over 25 years of service, Speedy Cash® is a trusted loan company that operates across 12 states and specializes in tools to get our customers’ finances back on track. Our products and services have evolved to meet the needs of more than 10 million people in our stores, over the phone, and as an online lender. We’re steadfast in our commitment to helping people across the country get access to the short-term financial services they need when they need it most.

 

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate.  Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

 

Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com, @titlemax.com, or @titlemax.biz. In-store positions are in-person only.

 

The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.

  • Customer Service Representative

    2 weeks ago

    Oklahoma City, United States D3S Service Full time

    Benefits: Dental insurance Employee discounts Health insurance Paid time off Vision insurance Location: 501 N Meridian Ave 108 Oklahoma City, OK 73107 Position Type: Full-time Company Overview: D3S Service is a dynamic appliance repair company dedicated to providing exceptional products/services and ensuring customer satisfaction. We are currently seeking a...

  • Customer Service Representative

    2 months ago

    Oklahoma City, United States D3S Service Full time

    Job DescriptionJob DescriptionBenefits:Dental insuranceEmployee discountsHealth insurancePaid time offVision insuranceLocation: 501 N Meridian Ave #108 Oklahoma City, OK 73107Position Type: Full-timeCompany Overview:D3S Service is a dynamic appliance repair company dedicated to providing exceptional products/services and ensuring customer satisfaction. We...

  • Customer Service Representative

    1 month ago

    Culver City, United States Community Choice Financial Family of Brands Full time

    Overview: At Speedy Cash, were more than a financial service provider; were a trusted ally for hard-working customers who are seeking quick and reliable financial solutions. As a Customer Service Representative, youll play a pivotal role in our fast-paced environment by building connections with our diverse customer base, ensuring seamless transactions and...

  • Customer Service Representative

    2 weeks ago

    Texas City, United States Weeks Service Company Full time

    Job DescriptionJob DescriptionCustomer Service Representative - Earn Up to $19/hrAre you passionate about problem solving and customer service? Looking to accelerate your career (and income!) with an organization who values its people? Come see why so many of our team members and customers recommend Weeks Service Company in League City, TX!Reasons you will...

  • Customer Service Representative

    1 month ago

    Culver City, United States Community Choice Financial Family of Brands Full time

    Overview: At Speedy Cash, we’re more than a financial service provider; we’re a trusted ally for hard-working customers who are seeking quick and reliable financial solutions. As a Customer Service Representative, you’ll play a pivotal role in our fast-paced environment by building connections with our diverse customer base, ensuring seamless...

  • Customer Service

    1 month ago

    Culver City, United States Culver City Chevrolet Full time

    Job Title: Customer Service Position Description: Customer Service is the dealership's goodwill ambassador and fulfills the dealership's customer relations policies in an effort to build and retain a loyal customer base. Duties & Responsibilities: Works with department managers to develop and administer the dealership's customer relations program. Recommends...

  • Customer Service Representative 1

    2 weeks ago

    Pell City, United States Johnson Service Group Full time

    Job DescriptionJob Description Job Description*Johnson Service Group (JSG) is a nationally recognized professional staffing and recruiting firm that is currently looking for Customer Service Representative to fill a three-year assignment in the Pell City/Talladega, AL area. This position may require some bending, lifting, climbing, prolonged sitting,...

  • Customer Service Representative

    3 weeks ago

    City of Saint Peters, United States Acro Service Corporation Full time

    Job DescriptionJob DescriptionWe are seeking an Customer Service Representative to join the company, a premier supplier, in City of Saint Peters, MO USA While working in this clean, not climate-controlled facility you will have the opportunity to be directly involved in the evolution of the industry. Come work for a company that has been consistently...

  • Customer Care Representative

    2 weeks ago

    Salt Lake City, United States Golden Customer Care Full time

    Job DescriptionJob DescriptionGolden Customer Care is the human touchpoint for some of the largest health, wellness, beauty, and pet brands online. Through superior knowledge of our products and a drive to solve concerns quickly and thoroughly, we are able to maintain the highest levels of customer happiness and satisfaction. We're Looking For A:...

  • Customer Service Representative

    2 months ago

    National City, United States Community Financial Service Centers Full time

    Position Title Customer Service Representative Basic Function Provide exceptional customer service by accurately conducting customer transactions, meeting the needs and exceeding the expectations of customers, while protecting the business interests of the Company and working in accordance with established policies and procedures. Essential Responsibilities ...

  • Insurance Customer Service Representative

    1 month ago

    Culver City, United States Tower Insurance Associates Inc Full time

    Do you enjoy helping others and are you detailed oriented? Are you comfortable with talking to people on the phone and using a computer all day, so you are computer literate? Do you like to work with numbers and learn new things? Do you desire to be part of a team and want to be part of the solution and not the problem? If this sounds like you, please read...

  • Insurance Customer Service Representative

    1 day ago

    Culver City, United States Tower Insurance Associates Inc Full time

    Do you enjoy helping others and are you detailed oriented? Are you comfortable with talking to people on the phone and using a computer all day, so you are computer literate? Do you like to work with numbers and learn new things? Do you desire to be part of a team and want to be part of the solution and not the problem? If this sounds like you, please read...

  • Insurance Customer Service Representative

    2 months ago

    Culver City, United States Tower Insurance Associates, Inc Full time

    Job DescriptionJob DescriptionDo you enjoy helping others and are you detailed oriented? Are you comfortable with talking to people on the phone and using a computer all day, so you are computer literate? Do you like to work with numbers and learn new things? Do you desire to be part of a team and want to be part of the solution and not the problem? If this...

  • Sales Representative

    4 weeks ago

    Phenix City, United States Alfa Insurance Sales Representative Full time

    Job DescriptionJob DescriptionBenefits/PerksAnnual incentive reward trip for top performers to beautiful destinations in the southeastOpportunity for annual performance bonusDiscounts on your auto insurance (underwriting approval required)Benefits include: Health, dental, supplemental cancer, vision insurance, and 401(k) plan,Paid time off bank including 3...

  • Customer Service Representative

    1 month ago

    Culver City, United States David Church Full time

    Benefits: Competitive salary Opportunity for advancement Paid time off Training & development Are you a customer service rockstar with a passion for making people's lives easier? Look no further We are on the hunt for a dynamic and enthusiastic individual to join our amazing State Farm Insurance Dream Team as a Customer Service Representative. Get ready to...

  • Customer Service Representative

    4 weeks ago

    League City, United States Generational, Inc Full time

    Job DescriptionJob DescriptionOur Customer Service Representatives help the local neighborhoods by offering services and enrollments from our energy based clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's...

  • Customer Service Representative

    1 month ago

    Kansas City, United States A.C.E. Executives Full time

    Job DescriptionJob DescriptionThe consumer comes first within the hospitality industry and that is no exception at A.C.E. Executives. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you...

  • Customer Service Representative

    4 weeks ago

    Kansas City, United States A.C.E. Executives Full time

    Job DescriptionJob DescriptionThe consumer comes first within the hospitality industry and that is no exception at A.C.E. Executives. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you...

  • Customer Service Representative

    1 week ago

    Kansas City, United States A.C.E. Executives Full time

    Job DescriptionJob DescriptionThe consumer comes first within the hospitality industry and that is no exception at A.C.E. Executives. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you...

  • Customer Service Representative

    2 months ago

    Culver City, United States David Church - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:Competitive salaryOpportunity for advancementPaid time offTraining & development Are you a customer service rockstar with a passion for making people's lives easier? Look no further! We are on the hunt for a dynamic and enthusiastic individual to join our amazing State Farm Insurance Dream Team as a Customer Service...