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Digital Solutions Specialist

2 months ago

West Caldwell Twp, United States Watsco Full time

Job Description

Carrier Enterprise has an opportunity to in our NE Region

Digital Solutions Specialist

Based: West Caldwell, PA andPittsburgh, PA (Leetsdale)

The Digital Solutions Specialist is a key member of the CE’s initiative to increase the awareness and adoption of our digital platforms and grow sales transactions online. This position will provide support to customers and CE staff using our eCommerce site and digital platforms. This position can be based in any of CE Northeast’s markets in NJ, CT, and NY.

Essential Role, Activities and Responsibilities:

Develop proficiency with the Watsco Ventures technology suite – Easy Stock, On Call Air, Housecall Pro and other Watsco Ventures offerings Train employees and customers on technology offerings and coordinate customer startups of those products Demonstrate active listening skills and serve as the e-commerce and digital offerings ambassador for our sales teams, helping to troubleshoot and address digital technical questions Assist, troubleshoot and resolve customer inquiries regarding placing orders online, password/sign-on issues, and other online-related questions in coordination and collaboration with our HQ customer service team Daily immersion into our e-commerce site, identifying areas to optimize and improve the customer experience Maintain knowledge of new and existing products and resources, including competitor offerings by participating in physical or virtual trainings, reviewing online catalogs and websites Regular travel within the assigned territory About Us

Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies and accessories. CE has approximately 200+ locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000+ employees. Our vast footprint, inventory and e-Commerce platform allows us to provide our customers with best in class service when they need it and where they need it.

Carrier Enterprise is dedicated to providing Comfort Excellence to the HVAC/R industry. Our vision for Carrier Enterprise is simple...to become a world-class distribution company, and achieve differentiation through the relentless pursuit of service excellence. Our customers and our employees make the difference. We have vast opportunities at our stores, distribution centers, field offices, business units and Headquarter location. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our retail locations to our e-Commerce and mobile platforms our team has the tools to help you grow your career at Carrier Enterprise. See where your drive will take you

Find out more about CE at www.carrierenterprise.com.

Carrier Enterprise is an Equal Opportunity Employer. CE offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k).

Requirements

Qualifications:

Working knowledge of HVAC equipment, parts, and supplies and the associated sales/shopping experience Knowledge of or ability to develop proficiency with CE’s ERP system College degree preferred with a minimum of two years of experience supporting customers within the various digital and online channels Must be well organized, detail oriented and have ability to multi-task as you will be required to switch between multiple systems Possess acute problem-solving skills to research, navigate and identify exact resource to resolve customer issues/complaints through independent or collaborative teamwork Must be a team player, articulate and possesses excellent verbal and written communication skills

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