Oncology Patient Financial Counselor
4 weeks ago
Position Summary: The Financial Counselor, Oncology is responsible for maintaining insurance demographics and A/R by use of telephone, internet, worklists, ATBs and appropriate letters to patients. Meet with every patient to discuss his/her financial responsibility based on the treatment plan and insurance benefits inclusive of both Silver Cross Hospital and the University of Chicago. Work closely with other staff in Billing, Collections, Customer Service, and Financial Counseling at both organizations to reduce redundancy in work and communications. Evaluate need for payment plans, financial assistance, and potential uncollectible accounts receivable. Maintain patient demographic information. Maintain knowledge of resources available to assist with various types of telephone inquiries (e.g. charge problems, patient billing complaints, diagnosis changes). Assist in developing Oncology department policies and procedures relative to Financial Counseling. Assist training new employees.
Required Education and/or Experience: High School Diploma or GED, Minimum of two years of registration, scheduling, patient accounts, cash collections, insurance benefit verification, or customer service experience, Excellent guest relation skills including verbal and written skills, Expert-level knowledge of third party payer requirements and online benefit verification.Expert-level knowledge of health insurances, and basic medical terminology, Advance User Experience with Microsoft Office
Preferred Education and/or Experience: Experience as a front-line user with Cerner Millennium Scheduling and Registration modules, Associate Degree in business, healthcare or related field, HFMA Credentialed Revenue Cycle Representative
Work Shift Details:
Days, M-F
Department:
CANCER CENTER
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