Current jobs related to Patient Financial Access Counselor - New Haven - Yale New Haven Health

  • Patient Financial Access Counselor

    5 months ago

    New Haven, United States Yale New Haven Health Full time

    Overview: To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. The Patient Financial Access Counselor is responsible and...

  • Patient Financial Access Specialist

    1 month ago

    New Haven, Connecticut, United States Yale New Haven Health Full time

    Job SummaryWe are seeking a highly skilled Patient Financial Access Counselor to join our team at Yale New Haven Health. As a key member of our Access team, you will play a critical role in ensuring that our patients receive timely and accurate financial information, while also promoting excellence in customer service and the patient experience.Key...

  • Patient Financial Access Specialist

    5 days ago

    New Haven, Connecticut, United States Yale New Haven Health Full time

    Job SummaryThe Patient Financial Access Counselor plays a critical role in ensuring the timely collection of accounts receivable and protecting the patient and the Hospital from unnecessary financial loss.Key ResponsibilitiesCoordinates patient account from point of initial contact through account resolution.Reviews prior account history, identifies any past...

  • Patient Financial Counselor

    1 month ago

    New York, New York, United States Reproductive Medicine Assoc of NY, LLP Full time

    Job SummaryWe are seeking a highly skilled and compassionate Financial Counselor to join our team at Reproductive Medicine Assoc of NY, LLP. As a Financial Counselor, you will play a vital role in providing expert care and service to our patients by collaborating with physicians, other medical providers, and patients to ensure seamless and efficient...

  • Financial Counselor

    2 weeks ago

    New Braunfels, Texas, United States Methodist Hospital Metropolitan Full time

    Job SummaryMethodist Hospital Metropolitan is seeking a Financial Counselor to join our team. As a Financial Counselor, you will be responsible for reviewing the Financial Clearance Worklist daily and visiting in-house patients to collect estimated patient liability amounts. You will also explain all financial information and work closely with outside...

  • Patient Financial Access Specialist

    2 weeks ago

    New Haven, Connecticut, United States Yale New Haven Health Full time

    Job SummaryYale New Haven Health is seeking a highly skilled Patient Financial Access Specialist to join our team. As a key member of our Access department, you will play a critical role in ensuring seamless patient financial experiences.Key ResponsibilitiesCoordinate Patient Accounts: Ensure accurate and timely billing, while maintaining excellent...

  • Patient Financial Access Specialist

    2 weeks ago

    New Haven, Connecticut, United States Yale New Haven Health Full time

    Job Title: Patient Financial Access SpecialistAt Yale New Haven Health, we are seeking a highly skilled and detail-oriented Patient Financial Access Specialist to join our team. As a key member of our patient access team, you will play a critical role in ensuring the smooth and efficient processing of patient registrations, insurance verification, and...

  • Financial Counselor

    1 month ago

    New Braunfels, Texas, United States Methodist Hospital Full time

    Financial Counselor Job SummaryWe are seeking a skilled Financial Counselor to join our team at Methodist Hospital. As a Financial Counselor, you will play a critical role in ensuring that patients receive accurate and timely financial information, and that our hospital's revenue cycle is managed efficiently.Key Responsibilities:Review and analyze patient...

  • Financial Counselor

    1 month ago

    New Braunfels, Texas, United States Methodist Hospital Full time

    Financial Counselor Job SummaryWe are seeking a skilled Financial Counselor to join our team at Methodist Hospital. As a Financial Counselor, you will play a critical role in ensuring that patients receive accurate and timely financial information, and that our hospital's revenue cycle is managed efficiently.Key Responsibilities:Review the Financial...

  • Patient Financial Counselor

    3 weeks ago

    New York, United States US Fertility Full time

    Job Description Enjoy what you do while contributing to a company that makes a difference in people's lives. US fertility one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice.The work we do...

  • Patient Financial Access Specialist

    4 weeks ago

    New Haven, Connecticut, United States Yale New Haven Health Full time

    Job Title: Patient Financial Access SpecialistJob Summary:We are seeking a highly skilled Patient Financial Access Specialist to join our team at Yale New Haven Health. As a key member of our clinical scheduling team, you will play a critical role in ensuring seamless patient access to our services.Key Responsibilities:Patient Throughput: Ensure all required...

  • Patient Financial Access Facilitator

    3 months ago

    New Haven, United States Yale New Haven Health Full time

    Overview: To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. The Patient Financial Access Facilitator is responsible...

  • Housing Counselor

    1 month ago

    New York, United States Community Access Inc Full time

    Job Title: Housing CounselorCommunity Access is a pioneer in supportive housing and social services in NYC for people with mental health concerns. We are seeking a Housing Counselor to oversee the supervised transitional housing community of residences with mental health concerns and provide support in the areas of meal preparation and coordination,...

  • Patient Financial Access Specialist

    7 days ago

    New Haven, Connecticut, United States Yale New Haven Health Full time

    Job SummaryThe Patient Financial Access Specialist - Clinical Scheduling is a vital role within Yale New Haven Health, responsible for managing appointment, procedure, and surgery scheduling across multiple departments. This individual serves as a liaison between referring physicians and patients, ensuring seamless coordination and communication.Key...

  • Patient Financial Access Specialist

    1 month ago

    New Haven, United States Yale New Haven Health Full time

    Overview: To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. The Patient Financial Access Specialist-ED is responsible...

  • Financial Counselor

    3 weeks ago

    New York, New York, United States US Fertility Full time

    Job Title: Financial CounselorUS Fertility is seeking a skilled Financial Counselor to join our team. As a Financial Counselor, you will play a critical role in providing expert care and service to our patients by collaborating with physicians, other medical providers, and patients to ensure seamless fertility treatment experiences.Key...

  • Financial Counselor

    2 months ago

    New Braunfels, United States Methodist Hospital Metropolitan Full time

    Description Introduction Do you have the career opportunities as a Financial Counselor you want with your current employer? We have an exciting opportunity for you to join Methodist Hospital Metropolitan which is part of the nation's leading provider of healthcare services, HCA Healthcare. Benefits Methodist Hospital Metropolitan, offers a total rewards...

  • Financial Counselor

    1 month ago

    New Braunfels, Texas, United States Methodist Hospital Metropolitan Full time

    Job SummaryWe are seeking a skilled Financial Counselor to join our team at Methodist Hospital Metropolitan. As a Financial Counselor, you will play a critical role in ensuring that patients receive accurate and timely financial information, and that our hospital's revenue cycle is optimized.Key ResponsibilitiesReview the Financial Clearance Worklist daily...

  • Patient Financial Access Specialist

    3 months ago

    New Haven, United States Yale New Haven Health Full time

    Overview: To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. The Patient Financial Access Specialist - Clinical...

  • Financial Aid Counselor

    3 weeks ago

    New York, United States New York Law School Full time

    Financial Aid CounselorNew York Law School (NYLS), located in the heart of Tribeca seeks a Financial Aid Counselor who will provide system support and perform electronic processes that move various data files between the Department of Education and the NYLS Banner system. In addition, the Financial Aid Counselor will process and certify all aspects of the...

Patient Financial Access Counselor

3 months ago

New Haven, United States Yale New Haven Health Full time

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values.

These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

The Patient Financial Access Counselor is responsible and accountable for coordinating the activities of the patient account from the point of initial contact through account resolution. This position will be the first face-to-face point of contact for our inpatients and will be able to provide services at all points of entry. Works closely with the patients, families, outside departments and third party payers to ensure compliance to individual requirements to expedite the timely collection of the accounts receivable and protect the patient and the Hospital from unnecessary financial loss.

Is knowledgeable of various third party benefits and is proficient in understanding the electronic eligibility systems in order to educate patients of their benefits and attempt to collect balances due. Works independently and under varying circumstances to address the specialized needs of our self-pay, underinsured and undocumented resident patient population to identify resources for assistance that will protect the patient and the Hospital from unnecessary financial loss. Responsible to initiate the financial assistance application and navigate the patient through the process until resolution.

This position is responsible for the effective outcome on accounts, being proficient and up to date in State and Federal regulations in order to successfully navigate various Social Service agencies (i.e. the Department of Social Services, Social Security, etc.) to expedite prompt resolution from the point of initial contact through final determination.

Working in collaboration with the Care Management and Social Work Departments, this position formulates solutions to respond to non-clinical customer requests, resolving issues and obstacles while meeting the changing demands and priorities of the hospital and third party environments. Also responsible to identify trends and offer solutions to improve customer satisfaction and ensure a positive patient experience under sometimes difficult and life changing situations.

Is proficient in all areas of In Patient Access including Emergency Department registration and responsibilities involve working all shifts including weekends and holidays at needed.

EEO/AA/Disability/Veteran Responsibilities

1.COORDINATES ACTIVITIES OF ACCOUNT - Coordinates patient account from point of initial contact through account resolution. Understands all aspects of the patient's financial needs and ensures all billing requirements are accurate.

Works closely with patients and/or family members to ensure all demographic and insurance information is accurate and complete while also responding and resolving non-clinical customer requests, issues and problems. 1.1Review prior account history, identify any past trends.

Establish a relationship with the patient, family or representative to address benefits and or balances that may cause potential financial issues.

Determine the most efficient and effective course of follow up. 2.PROVIDES FINANCIAL COUNSELING to SELF-PAY AND UNDERINSURED PATIENTS and/or their representatives, utilizing guidelines for all state and federally funded medical assistance programs as well as Hospital based Free Care, Sliding Scale, Restricted Bed Funds and Emergency Medical for undocumented resident patient population. Works with patients to identify financial barriers and determine if they qualify for the Medication Assistance Program (MAP). Navigates the patient through the medical assistance application process and coordinates the activities of accounts. Works in collaboration with clinical staff in order to facilitate timely resolution. 2.1Identifies potential financial assistance needs and advises patients and/or their representative of potential funding options available. Coordinates the inquiry into various state and federally funded programs such as Medicaid and Free Care. Begins the application process as dictated by City, State, and Federal regulations. 3.PROMOTES EXCELLENCE IN CUSTOMER SERVICE AND THE PAR CONCEPT THROUGHOUT THE ORGANIZATION. UPHOLDS THE STANDARDS OF PROFESSIONAL BEHAVIORS AT ALL TIMES - Works with hospital and health system staff throughout the organization to coordinate patient admissions in a way that exhibits service excellence and protects the patient and Hospital from unnecessary financial loss.

Works with Hospital and Health System staff to promote service excellence while coordinating the medical assistance application process. 3.1Provides educational information regarding third party requirements to patients, family members and other hospital staff as necessary.

Maintains department incentives focused on enhancing the patient's experience at Yale New Haven Hospital. 4.UTILIZES A VARIETY OF SOFTWARE APPLICATIONS, REPORTS AND STATISTICAL DATA - Uses all applicable computer systems such as but not limited to, EPIC, On-line Eligibility, One Source and others to accomplish tasks and aid in the completion of the account. Maintains a comprehensive knowledge of various computer and software systems to support and effectively manage the daily operations and goals of the department.

Manages changes in process in order to more efficiently service our customers and maintain high productivity standards. 4.1Confirms eligibility and identifies problems of eligibility for inpatient admissions and other hospital services, ensuring that appropriate action is taken to resolve. 5.Performs other duties as assigned by Supervisor. 5.1Participates in ongoing quality improvement efforts of the department, utilizing good problem solving methods and resourcefulness to address and resolve problems or to refer them to the appropriate person or department for resolution.

Qualifications

EDUCATION

High school diploma or GED required.

Associate degree or more than 2 years in a customer service environment preferred. Certified Healthcare Access Associate (CHAA) through the National Association of Healthcare Access Management (NAHAM) or Certified Revenue Cycle Specialist (CRCS) through AAHAM required within 18 months of hire.

EXPERIENCE

Three (3) to four (4) years' experience in Access at YNHH or related environment with strong customer service and third party insurance background. Must demonstrate a strong working knowledge of all Access areas.

Experience in resolving complex issues regarding patient accounts in a timely fashion.

LICENSURE

Certified Healthcare Access Associate (CHAA) through the National Association of Healthcare Access Management (NAHAM) or Certified Revenue Cycle Specialist (CRCS) through AAHAM required within 18 months of hire.

SPECIAL SKILLS

Self-directed, well organized and exhibiting excellent interpersonal and team oriented skills with the ability and desire to educate and advocate for patients and their families. Ability to identify and solve problems independently.

Must be able to multitask and reprioritize in response to fluctuations in volume.

Excellent interpersonal skills and ability to build rapport with a wide variety of individuals including clinical staff in order to meet the patient's needs.

Excellent investigative, critical thinking and problem solving skills.

Advanced computer skills and the ability to adapt to various programs/systems.

Expert knowledge of Microsoft Office, Word, and Excel.

Demonstrated proficiency in understanding registration work queues that affect workflow.

Must be able to provide training or in-service to other staff and areas within the department and Hospital.

Consistently demonstrates effective written and oral communication skills in coordination with the Standards of Professional Behavior with the ability to communicate complex requirements across clinical and financial disciplines.

YNHHS Requisition ID

118728 #J-18808-Ljbffr