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Technical Lead

4 months ago


Worcester, United States Tata Consultancy Services Full time

-Experience in End User Computing.

-Managing and Supporting Windows 7 / Windows 10 Troubleshooting, Application Troubleshooting, iMac activities, Hardware Support.

-Responsible to independently manage the site location assigned, provide remote support.

-Manage end to end life cycle for devices such as Laptop, Desktop, Thin clients, Mobile Devices, IP phones, Printers etc.,

-Has knowledge to work with tools such as Remote Management, SCCM Remedy / Service Now to execute day to day activities

-Execute IMAC and Break fix activities within SLAs and as per customer satisfaction

-Support data back and transfer activities for user during Break fix, migration and refresh with utmost care and accuracy

-Proactively ensure client devices are not vulnerable, and updated with the latest security patches and antivirus definitions

-Take additional responsibilities and Proactively work towards identifying opportunities for improvements in process, service delivery, technology, customer satisfaction and effort & cost optimization

-Good Customer/Vendor handling skills.