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Technical Lead
4 months ago
-Experience in End User Computing.
-Managing and Supporting Windows 7 / Windows 10 Troubleshooting, Application Troubleshooting, iMac activities, Hardware Support.
-Responsible to independently manage the site location assigned, provide remote support.
-Manage end to end life cycle for devices such as Laptop, Desktop, Thin clients, Mobile Devices, IP phones, Printers etc.,
-Has knowledge to work with tools such as Remote Management, SCCM Remedy / Service Now to execute day to day activities
-Execute IMAC and Break fix activities within SLAs and as per customer satisfaction
-Support data back and transfer activities for user during Break fix, migration and refresh with utmost care and accuracy
-Proactively ensure client devices are not vulnerable, and updated with the latest security patches and antivirus definitions
-Take additional responsibilities and Proactively work towards identifying opportunities for improvements in process, service delivery, technology, customer satisfaction and effort & cost optimization
-Good Customer/Vendor handling skills.