Compliance Operation Agent

2 months ago


Houston, United States Newrest Full time

Newrest is hiring an Operational Compliance Agent. This individual is responsible for monitoring operational throughout from Inbound to Outbound movement of food, beverage, and equipment. This position is to ensure that departments are meeting expectations for all aspects of the job expectations associated with providing equipment to meet relative time constraints. This team member coaches team members towards meeting expectations and tracks/reports violations for corrective action. This position is part of the Operational Compliance Department, reporting to the Operational Compliance Manager.

ESSENTIAL FUNCTIONS:

  • Monitors activity within all departments to ensure that team members are performing functions according to expectations and associated SOP(s).
  • Performs Operational Compliance audits for performance measurement.
  • Coordinates with Pick and Pack, Food Production, and Transportation to ensure staffing supports On Time Performance (OTP) to meet Dock Ready Time (DRT).
  • Coordinates with Pick and Pack, Food Production, and Transportation leadership to ensure proactive measures are taken to meet DRT performance goals.
  • Utilization of Winrest Application (TIMEBLOCK) to track OTP via required time stamps to follow the movement of equipment.
  • Ensures that agents are present at workstations ensures timely DRT performance.
  • Monitors planned DRT against actual DRT and elevates issues to departmental leadership any time actual exceeds planned by more than 10 minutes, with reasons for delayed DRT.
  • Tracks performance compliance issues and communicates to Departmental leadership for corrective actions.
  • Provides support to operational functions as requested by Management.
  • Practices and promotes the 4 Core Newrest Values: Simplicity, Humility, Efficiency, and Responsibility.
  • Maintains a sense of positivity and professionalism in their communications and execution of duties.
  • Maintain a sense of positivity and professionalism in their communications and execution of duties.
  • Effectively complete all other duties as directed by management.
  • Regular and timely attendance is expected for the position.
  • Perform other duties as assigned.
  • starting work (Required)


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