Call Center Agent, Seasonal

1 week ago

Louisville, United States Churchill Downs Racetrack Full time

Our Guest Services team members have dynamic and energetic personalities, enjoy smiling, meeting people and making our guests happy. Agents are responsible for providing high level customer service to all guests who have an interest in Churchill Downs through various forms of contact. Service representatives will assist by interacting with current and potential guests to provide information to enhance the guest's overall experience and will encourage future return visits.

Team members will work approximately 30-35 hours per week (except during weeks including a premium race day, which could require additional hours). Must be able to work weekends, some evenings and holidays (including Thanksgiving Day) as assigned.

GENERAL 2024 LIVE RACING INFORMATION

September Live Race Meet - September 12-29

Fall Live Race Meet - October 29 through December 1

ESSENTIAL FUNCTIONS

  • Dedicated team members will always present a guest-focused, professional and enthusiastic attitude toward resolving guest issues, answering phone calls and various questions.
  • Discuss special event experience specifics with guests, communicate details, answer questions and note feedback for future improvement. Provide suggestions and feedback to improve the future overall guest experience.
  • Respond to and resolve guest inquiries from various channels as assigned, including but not limited to phone calls, emails, Salesforce tickets and face-to-face inquiries in a prompt and professional manner by utilizing available resources and as assigned.
  • Respond to guests and/or forward to appropriate personnel for follow-up as necessary. Identify and escalate priority issues and opportunities for improvement to management.
  • Answer and log phone calls, assist guests with questions and issues, and direct inbound calls from very busy main call platform.
  • Responsible for behaving in an exemplary manner at all times; to project a professional attitude, and not allow personal feelings or personal problems to interfere with providing impressive guest service.
  • Ensure that all communication and correspondence with guests is courteous, sincere and professional. Be sure to always use a guest's name when possible.
  • Assist with and perform various additional Guest Services and CDRT tasks and projects as required.
  • Perform other duties as assigned.
REQUIREMENTS
  • Must be dedicated and possess excellent guest service skills, communication skills, problem solving capability, and have the ability to handle multiple tasks simultaneously while in fluid work environment.
  • Previous Call Center experience required.
  • Prior experience working with the public in a guest services role and a working knowledge of the horse racing industry preferred.
  • Experience using Salesforce a plus.
  • Must be people-oriented with a dynamic and energetic personality.
  • Must be a dependable team player.
  • Must demonstrate initiative and self-motivation.
  • Must be able to work flexible hours including weekends, some evenings and holidays.
  • Computer knowledge: Microsoft Word, Outlook and Excel experience required.
  • This position requires completion of a background check.
SUPERVISORY RESPONSIBILITIES
  • None

  • Seasonal Call Center Guest Service Agent

    3 months ago

    Louisville, United States Churchill Downs Incorporated Full time

    ** Seasonal Call Center Guest Service Agent** **Job Category****:** Customer Service **Requisition Number****:** SEASO005817 Showing 1 location **Job Details** **Description** ESSENTIAL FUNCTIONS ? Answer and log phone calls, assist guests and direct inbound calls from very busy main switchboard. ? Respond to and resolve guest inquiries from various...

  • Call center agent

    1 week ago

    Louisville, United States Randstad Full time

    Are you looking for a new job opportunity? We are hiring Call Center Representatives / Patient Service Reps to work for a reputable healthcare company located in Louisville, KY 40299. The ideal candidate will have at least 6 months of experience working in a high volume call center. 1 year of experience working in pharmacy or medical setting is preferred....

  • Call center agent

    2 months ago

    Louisville, United States Randstad Full time

    Looking for Call Center Representative to work for a well know healthcare company located in Louisville, KY 40299. The ideal candidate will have at least 1 year of experience working in a high volume call center. 1 year of experience working in pharmacy or medical setting is preferred. Seeking someone who is tech savvy with basic typing skills. This job is...

  • Call Center Representative

    3 weeks ago

    Louisville, United States RemX Full time $17

    Job DescriptionJob DescriptionTitles: Re-Enrollment Advocate (REA)Employment Type: Seasonal Contract with chance to convert to permLocation: Onsite | Louisville, KY 40299Pay: $17.00 an hourScheduling: Availability M – F 8:00 AM – 8:00 PM,Start Date: 9/23/24RESPONSIBILITIES:Handled approximately 70 – 90 inbound calls daily.Place outbound calls as needed...

  • Pharmacy Call Center Representative

    6 days ago

    Louisville, Kentucky, United States CornerStone Staffing Full time

    Job Summary: CornerStone Staffing is seeking a skilled Customer Service Representative to join our team as a Call Center Agent in the healthcare industry.About the Role: As a Call Center Agent, you will be responsible for handling inbound and outbound phone calls to/from patients, caregivers, and providers. You will provide exceptional customer service,...

  • Call Center Representative_

    2 weeks ago

    Louisville, United States TEKsystems Full time

    Description: The Customer Experience Agent renders extraordinary customer service and is responsible for providing account details, articulating product information, and promoting programs to tax professionals and their clients. Essential Job Functions: • Excellent communications skills • Ability to quickly navigate through system applications to obtain...

  • Call Center Representative

    2 weeks ago

    Louisville, United States TEKsystems Full time

    Description: The Customer Experience Agent renders extraordinary customer service and is responsible for providing account details, articulating product information, and promoting programs to tax professionals and their clients. Essential Job Functions: • Excellent communications skills • Ability to quickly navigate through system applications to...

  • Call Center Representative

    3 weeks ago

    Louisville, United States TEKsystems Full time

    Description: The Customer Experience Agent renders extraordinary customer service and is responsible for providing account details, articulating product information, and promoting programs to tax professionals and their clients. Essential Job Functions: • Excellent communications skills• Ability to quickly navigate through system applications to...

  • Call Center Representative

    2 weeks ago

    Louisville, KY, United States TEKsystems Careers Full time

    The Customer Experience Agent renders extraordinary customer service and is responsible for providing account details, articulating product information, and promoting programs to tax professionals and their clients. Ability to quickly navigate through system applications to obtain and provide accurate account Document each incoming and outbound call for...

  • Call center rep

    1 month ago

    Louisville, United States Randstad Full time

    Randstad is looking to hire Call center reps for a growing call center in Louisville, KY! Must be computer savy must have knowledge of microsoft office, teams and excell must pass background check and drug test Must have reliable transportation (public transportation does not come to this facility. Pharmacy or medical customer service/call center...

  • Call Center Phone Agents

    3 months ago

    Louisville, United States Windows Plus Full time

    Job DescriptionJob DescriptionCompany: Louisville's #1 Home Improvement Company a family-owned-and-operated business and Angi "Super Service Award” Recipient providing Windows, Doors, Siding and Bathroom Remodeling.Position: Call Center Sales Representative-NO Cold Calling!Required Skills: •Strong Effective phone sales skillsExperience: •3-5 years...

  • Call Center Representative

    2 weeks ago

    Louisville, KY, United States TEKsystems Careers Full time

    *Description:* The Customer Experience Agent renders extraordinary customer service and is responsible for providing account details, articulating product information, and promoting programs to tax professionals and their clients. Essential Job Functions: Excellent communications skillsAbility to quickly navigate through system applications to obtain and...

  • Call center representative

    5 days ago

    Louisville, United States Randstad Full time

    Do you love helping people and making a difference in their every day life? Would you like to play a vital role in providing support to patients and healthcare providers? If you are experienced in responding to a high volume of phone calls, and other requests with the aim of meeting or exceeding service level goals? Then I would love to speak with you! ...

  • Call center representative

    1 month ago

    Louisville, United States Randstad Full time

    Do you love helping people and making a difference in their every day life? Would you like to play a vital role in providing support to patients and healthcare providers? If you are experienced in responding to a high volume of phone calls, and other requests with the aim of meeting or exceeding service level goals? Then I would love to speak with you! ...

  • Call center representative

    2 weeks ago

    Louisville, United States Randstad Full time

    Do you love helping people and making a difference in their every day life? Would you like to play a vital role in providing support to patients and healthcare providers? If you are experienced in responding to a high volume of phone calls, and other requests with the aim of meeting or exceeding service level goals? Then I would love to speak with you! ...

  • call center representative

    2 weeks ago

    Louisville, United States Randstad Full time

    call center representative. louisville , kentucky posted 5 days ago job details summary $16.99 - $17 per hour temp to perm high school category office and administrative support occupations referenceAB_4596567 job details Do you love helping people and making a difference in their every day life? Would you like to play a vital role in...

  • Call Center Customer Service Representative

    2 months ago

    Louisville, United States Vaco Los Angeles Full time

    Call Center Customer Service Representative in Louisville at Vaco **Location:** **Experience:** Not Specified **Job Description** At Vaco,we help you **get the advantage over your competition!** We match Accounting, Financial, IT and Administrative professionals with career growth opportunities; our recruiters have direct access to HR departments and hiring...

  • Medical Call Center Rep. Scheduler

    3 months ago

    Louisville, United States Baptist Health System KY & IN Full time

    Description : This is the job you've been waiting for! In an effort to help improve the customer service experience and streamline the appointment scheduling process for our patients, Baptist has created the Patient Connection Hub, a state-of-the-art healthcare call center. Agents are trained to field calls from patients to their Baptist Health Medical...

  • Call Center Representative

    2 weeks ago

    Louisville, United States Randstad North America, Inc. Full time

    Do you love helping people and making a difference in their every day life? Would you like to play a vital role in providing support to patients and healthcare providers? If you are experienced in responding to a high volume of phone calls, and other Call Center, Representative, High School, Healthcare, Staffing, Technology

  • Customer Experience Agent

    7 days ago

    Louisville, United States TEKsystems Full time

    Description: This is a contracted position to support high-volume needs during tax season. The Customer Experience Agent renders extraordinary customer service and is responsible for providing account details, articulating product information, and promoting programs to tax professionals and their clients. Essential Job Functions: • Excellent...