Senior Account Manager
2 weeks ago
We’re looking for an experienced
Senior Account Manager
to join our Partner Success team and help grow our portfolio of financial institution relationships. In this role, it is not enough to simply keep the partners happy or be the point of contact for your book of accounts. The Senior Account Manager is expected to be the subject matter expert on all things related to their accounts from onboarding, to launch, servicing, performance, and renewal. In addition, we expected this person to proactively identify opportunities for continuous improvement and growth, garner internal and external support from senior leaders for those opportunities; then plan, execute, and vigorously measure results.
Your day-to-day:
Build and maintain excellent relationships and serve as the point of contact between partners and Greenlight
Lead partners to hit performance and retention targets
Proactively analyze business performance to identity potential issues and opportunities, then work cross-functionally to implement solutions
Set partner priorities, drive delivery timelines, and ensure flawless execution of partner programs spanning adoption, servicing, and expansion
Service partners, working cross-functionally with Product, Marketing, Analytics, Finance, Compliance, Customer Service, and Engineering to ensure high partner satisfaction
Work with partner team leadership to manage internal reports and forecasts
Work with other members of the Partner Success team to develop and maintain partner best practices and recommendations.
Work day starts at 9:00 am EST
What you’ll bring to the team:
5+ years of experience in account management, customer success, program management, or sales
Experience in financial services strongly preferred. B2B2C partner experience is a plus
An ability to think analytically and support ideas with numbers and basic analysis
Excellent oral and written communication skills, with a high level of comfort presenting
Excellent relationship building skills
A strong desire to learn, grow, and take ownership
Strong program management skills
Not sure this one’s for you? Don’t count yourself out. Show us what you’ve got and we’ll reach out if there’s a great fit.
Location:
We are currently prioritizing candidates who are based in the greater Boston, Massachusetts or Atlanta, Georgia area.
Work perks at Greenlight:
Medical, dental, vision, and HSA match
Paid life insurance, AD&D, and disability benefits
Traditional 401k with company match and Roth IRA
Unlimited PTO
Paid company holidays and pop-up bonus holidays
Wellness & professional development stipends
Mental health resources
1:1 financial planners
Fertility healthcare
100% paid parental and caregiving leave, plus cleaning service and meals during your leave
Flexible WFH, both remote and in-office opportunities
Fully stocked kitchen, catered lunches, and occasional in-office happy hours
Employee resource groups
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