Customer Relations Specialist

2 weeks ago

Tulsa, United States Community HigherEd Full time

Job DetailsLevelExperiencedJob LocationClary Sage College - Tulsa, OKPosition TypePart TimeEducation LevelHigh SchoolDescriptionClary Sage College is seeking a professional to work part-time mornings/early afternoons at the front desk as a Customer Relations Specialist (CRS) The CRS will be the first point of contact for the public, on the phone and in person, creating an environment of excellence in customer service. Answer multi-line phone systems, assist clients in scheduling services, operate the salon register, and uphold excellent cash-handling skills. Interact daily with students and clients (customers), management, vendors, and employees, ensuring that high-quality standards and corporate values are portrayed on behalf of the College. Must have a minimum of two years in customer service. Ability to answer multi-line phones, computer proficiency, particularly with Google applications, and professional appearance. Applicant needs to be extremely welcoming and friendly and have a clear, concise phone voice. Beauty industry knowledge is a plus. Part-time, 25 hours per week. Hours of work will be Monday through Friday from 7:30 a.m. to 1:30 p.m., with a one-hour lunch.General Responsibilities:Greet all visitors entering and exiting the buildingAnswer multi-phone lines, transfer calls, retrieve and take messagesOperate register and register software. Conduct transactions, cash handling, and drawer balancing procedures.Maintain communication with the maintenance and housekeeping departmentsSort incoming and outgoing correspondence, distribute received faxesOrganize materials and data appropriately in both hard and electronic formatsProduct merchandising, monitor and maintain retail productExecuting special projects as assignedInteract daily with students, salon/spa clients, management, vendors, and employees ensuring that high-quality standards and corporate values are portrayed on behalf of the CollegeServe as a resource for general product knowledge to all customers.Report all complaints to the CRS Manager or Campus DirectorComplete incident/accident/compliant forms when needed for HRResolve customer issues and requests in an efficient and quick mannerParticipate in a minimum of two professional developments per yearOther duties as assignedWho We Are:Community HigherEd Institute is Oklahoma's only private non-profit technical college system based in Tulsa, Oklahoma that is dedicated to improving the lives of aspiring professionals through each of its three campuses, Community Care College, Clary Sage College, and Oklahoma Technical College.Established in 1995, The College's mission is to transform lives and contribute to society by providing career-focused higher education opportunities that empower students to obtain successful employment, develop leadership skills, and serve their communities. The College culture is encapsulated in the C.A.R.E.S acronym that highlights the engrained mentality of all members of faculty, staff, and administration alike: courtesy, accountability, respect, excellence, and success.QualificationsSkills & Abilities:Professional appearanceWelcoming, friendly, positive, and outgoing dispositionMust excel in customer service to internal and external customers (students, clients, employees)Clear, concise written and verbal communication skillsProblem-solving abilities, be pro-active and self-drivenExcellent organizational skillsAbility to handle multiple tasks and demands in a busy environmentAbility to maintain confidential informationEducation & Experience:High School Diploma or equivalent (required)Minimum of two years of customer service experience (required)Two years of front desk/administrative experience (preferred)Physical Requirements:While performing the duties of this job, the employee is regularly required to work in a seated position, stand up, walk, reach with hands and arms, stoop, kneel, and crouch. Must regularly lift and move up to 25 lbs.

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