Deskside Support Analyst
3 weeks ago
The
Deskside Support Analyst
will provide quality remote and onsite support to IT users, employing a high degree of customer service, technical expertise, and timeliness. Consult knowledge base to optimize problem resolution, track calls and enter solution data and follow through on resolution with end users.
Duties and Responsibilities
Handle incoming tickets and provide support; document each call verifying customer information and including all troubleshooting steps
Research, resolve, and respond to questions received via phone calls, emails, and submitted requests and tickets in a timely manner, in accordance with standards and SLAs if applicable
Install, configure, and upgrade hardware and software applications.
Collaborate with cross-functional teams to ensure the smooth operation of IT systems.
Escalate problems to appropriate individual/group for additional troubleshooting and resolution
Assist in the resolution of user and support issues to ensure a positive customer experience
Contribute to the Knowledge Base with updates to existing articles and generation of new articles
Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers
Participate in team projects that enhance the quality or efficiency of Service Desk and assist with special product-related issues as needed
Requirements
Strong listening, verbal, written, and interpersonal communication skills
A strong sense of urgency and the ability to multi-task effectively with attention to details
Demonstrated organizational, communication and time management skills with the ability to work independently
Ability to troubleshoot, analyze, and resolve customer concerns in a professional and timely manner
High technical aptitude and strong PC troubleshooting skills
Ability to work independently as well as part of a team and function well under pressure.
1-3 years customer service experience preferredKnowledge of Active Directory tools and processes
Familiarity of Citrix, AVD, or other virtualization technologies
Familiarity with VPN and remote connection technologies
Knowledge and support experience with user endpoints such as laptops, desktops, printers, scanners, and other peripherals
Ability to drive and reliable transportation
Ticket management knowledge, including ITIL
Experience with Kace Ticketing system a plus
Experience with Cherwell Ticketing system a plus
Experience with ServiceNow a plus
Education:
Bachelors Degree preferred
ITIL, Network+, A+ or Security+ certifications are preferred
-
Deskside Support Technician
3 weeks ago
New York, United States ABC Technologies Inc Defunct Full timeTechnical Support: Provide hands-on technical support to employees resolving hardware, software, and network issues promptly. Assist users with software installations, updates, and configurations. Troubleshoot and resolve hardware problems, coordinating repairs or replacements when necessary. User Assistance: Offer on-site guidance and training to employees...
-
L2 Deskside Support
2 hours ago
New York, United States Tekskills Inc. Full timeJob Title: L2 Deskside Support Location: Midtown, NY 10022 (Onsite)Duration: 12+ Months Job descriptionyears of progressive experience in the desktop environment.knowledge and understanding of Windows desktop operating systems and intermediate knowledge and understanding of APPLE MAC systems.ability to perform complex troubleshooting / analysis of PC...
-
Technology Support Specialist
3 days ago
New York, United States McDermott Will & Emery Full time** Technology Support Specialist** **Job Category****:** Information Technology (IT) **Requisition Number****:** TECHN01948 Showing 1 location **Job Details** **Description** **Position Summary:** The Technology Support Specialist provides tier two deskside technology customer support. This position assists with strategic projects and operational activities...
-
IT support analyst
4 weeks ago
New York, United States Trigyn Technologies Full timeJob Description: We are looking for an IT support analyst to join our IT department to support end-users in resolving technical problems. The responsibilities of the IT support analyst include responding to technical queries and issues, resolving problems in a timely manner, and providing technical recommendations. A successful candidate will be able...
-
IT Support Analyst
1 week ago
New York, United States eTeam Full timeIT Support Analyst Your role Are you an expert when it comes to Trading applications with Linux back ends? Do you have a track record of influencing senior IT stakeholders and business partners? Do you have proven ability to solve complex issues, covering both technical and business needs? Were looking for a IT support analyst to provide critical...
-
IT Support Analyst
3 weeks ago
New York, United States Northside Charter High School Full timeJob DescriptionJob DescriptionJob Description: IT Support Analyst The Basics Of a IT Support Analyst:Contract positionWill require a flexible time commitment sometimes beyond a normal 40-hour work week including after hoursWhat You'll Do As a IT Support Analyst / Responsibilities:Under general supervision, provide first-level support and ensure a wide...
-
Deskside Support Engineer
1 week ago
New York, United States Diverse Lynx Full timeRole: DesksideSupport Engineer Location: New York, NY (Onsite all 5 days) Duration: 6-12 months with possible extension Note: Onsite role. No REMOTE option available. Please find candidates with the following skills: Azure AD hybrid environment: Candidates who have experience and expertise in managing Azure Active Directory in a hybrid environment, which...
-
Deskside Support Engineer
2 days ago
New York, United States Diverse Lynx Full timeRole: DesksideSupport Engineer Location: New York, NY (Onsite all 5 days) Duration: 6-12 months with possible extension Note: Onsite role. No REMOTE option available. Please find candidates with the following skills: Azure AD hybrid environment: Candidates who have experience and expertise in managing Azure Active Directory in a hybrid environment, which...
-
Desktop Support Technician
3 weeks ago
New York, New York, United States Motion Recruitment Full timeTerm: 3 months CTHLocation:Rutland, VT 057013 years of related desktop and/or deskside support experienceSolid experience and understanding of IT services and products - including software, hardware and network troubleshooting skills, PC imaging and deployment and IMAC experienceExcellent customer service skillsA+ Certification is a plusWhat You Will Be...
-
Desktop Support Analyst
2 days ago
New York, United States Social Capital Resources Full timeDesktop Support Analyst Mobile Alabama $45-50k base +benefits 5 days onsite/week Company Overview Our client is a community bank serving local businesses and individuals across two sites with a team of 150 users. As a trusted financial institution, we prioritize exceptional service and reliability. We are seeking a Desktop Support Analyst to join our team...
-
DESKSIDE Support Technician
2 weeks ago
New York, United States eJAmerica Full timeJob DescriptionJob DescriptionWe are currently seeking a Desktop Support Technician. As a Desktop Support Technician, you will be responsible for resolving computer-related issues.Responsibilities:Provide technical assistance with computer hardware and software.Resolve issues for clients via phone, in person, or electronically.Recommend hardware and...
-
IT Walk-Up
3 weeks ago
Albuquerque, New Mexico, United States Encantado Technical Solutions Full timeOverview: Do you wear a cape under your work shirt? Do you thrill to the cry of "My computer's gone rogue!"? Our dynamic team seeks a Walk-Up & Deskside Support Technician who's ready to be the tech hero our employees and visitors need. You'll be the frontline of friendly tech guidance, both at our walk-up desk and directly at user...
-
Desktop Support Technician
5 days ago
New Haven, United States Insight Global Full timeMust-Haves:4-6 years of experience in an IT support role, with some of that experience on a large support team in a large enterprise settingStrong background in basic PC troubleshooting and repair, imaging and re-imaging, and hardware/software troubleshootingExperience with a ticketing system (ServiceNOW)Patient team player with ability to deliver great end...
-
Desktop Support Technician
6 days ago
New Haven, United States Insight Global Full timeMust-Haves:4-6 years of experience in an IT support role, with some of that experience on a large support team in a large enterprise settingStrong background in basic PC troubleshooting and repair, imaging and re-imaging, and hardware/software troubleshootingExperience with a ticketing system (ServiceNOW)Patient team player with ability to deliver great end...
-
Desktop Support Technician
1 week ago
New Haven, United States Insight Global Full timeMust-Haves:4-6 years of experience in an IT support role, with some of that experience on a large support team in a large enterprise settingStrong background in basic PC troubleshooting and repair, imaging and re-imaging, and hardware/software troubleshootingExperience with a ticketing system (ServiceNOW)Patient team player with ability to deliver great end...
-
Desktop Support Technician
2 days ago
New Haven, United States Insight Global Full timeMust-Haves:4-6 years of experience in an IT support role, with some of that experience on a large support team in a large enterprise settingStrong background in basic PC troubleshooting and repair, imaging and re-imaging, and hardware/software troubleshootingExperience with a ticketing system (ServiceNOW)Patient team player with ability to deliver great end...
-
Desktop Support Technician
7 days ago
New Haven, United States Insight Global Full timeMust-Haves:4-6 years of experience in an IT support role, with some of that experience on a large support team in a large enterprise settingStrong background in basic PC troubleshooting and repair, imaging and re-imaging, and hardware/software troubleshootingExperience with a ticketing system (ServiceNOW)Patient team player with ability to deliver great end...
-
Application Support Analyst
5 days ago
New York, United States Sterlings Full timeApplication Support Analyst (New York)A leading hedge fund globally is seeking an Application Support Analyst to join their team in the New York office. This position will hold responsibility for providing 1st and 2nd line support for their front and middle office applications, particularly on their trading applications.Technical skills will include Python...
-
Application Support Analyst
2 hours ago
New York, United States Sterlings Full timeApplication Support Analyst (New York)A leading hedge fund globally is seeking an Application Support Analyst to join their team in the New York office. This position will hold responsibility for providing 1st and 2nd line support for their front and middle office applications, particularly on their trading applications.Technical skills will include Python...
-
Desk side Support/Field Technician
4 weeks ago
New York, New York, United States FinTek Full timeDeskside Support / Field Technician– JDMain tasks in the following areasHardware installation and delivery (new computers monitors docking stations accessories etc.)Maintaining loaner laptop pool (clean wipe and/or reimage/reload)User equipment moves within the office (disconnect equipment relocate and reconnect retrieval)Facilitating user transfers...