Sales Center Director
4 weeks ago
Job Description
How the Position Works
The Sales Director will oversee the daily operations of the call center and their employees and should have experience organizing work groups, coaching employees, monitoring progress, enforcing policies, and ensuring excellent quality of business. The Sales Director must be people-centered, have strong communication skills, and a natural leader that is focused on inspiring employees to own their work and deliver best in class results. This role is well suited for someone who likes a fast-paced environment, who is driven by a desire to help others, and a creative thinker. This position is full-time in the office location.
Key Responsibilities include:
Manage supervisors to ensure optimal team efficiency and performance.
Provide strategic leadership and direction for the call center, aligning operations with organizational objectives and values.
Supervise department staff including hiring, training, evaluating performance, and coordinating all employee-related matters.
Analyze call center metrics, KPIs, and performance data to identify areas for improvement and implement strategies to enhance operational effectiveness.
Responsible for monitoring all call center technologies.
Serve as a representative of the site at internal and external project workgroups and stakeholder meetings.
Demonstrate model leadership behavior and communication with professionalism.
Stay informed about industry trends, best practices, and technological advancements in call center management and the healthcare industry.
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