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Customer Solution Coordinator

2 months ago

Fort Worth, United States Ventura Foods Full time

Employment Type: Hourly

Work Designation: Hybrid

Position Summary:

The Customer Solution Coordinator oversees a portfolio of assigned customers for the execution of all Order Management activities. Serves as the Customer Advocate and lead point of contact representing the Operations arm of Supply Chain. CSC's will liaise with cross-functional internal VF Teams to improve the entire customer experience.

Major Duties and Responsibilities:
  • Executes all Daily Order Management Activity as required per Customer which support the business segment's guidelines and cadence. Activities include Order Entry, Order Fulfillment, Order Management Communication, Invoicing as well as Pre and Post Delivery Resolution.
  • Collaborate with key stakeholders and business partners (such as Sales, Supply Planning, Transportation, QA, Distribution, etc.) as the trusted advisor to support processes and alignment which meet both business and customer needs.
  • Develop and deliver timely customer solutions to a variety of issues with moderate complexity while working within existing company policies, procedures and programs.
  • Impact and drive key departmental metrics that reflect defined Customer Service Operational KPI's (Perfect Order, OTIF, Complaint OE, RPA's, etc.).
  • Process and resolve all customer complaints in a timely fashion within area of responsibility. Maintain compliance with customer guidelines for complaint communication and approval processes.
  • Customer enactment of all strategic projects implemented by CS Management which drive efficiency and improved customer communication for all CS Activities.
Education and Experience:
  • Demonstrated ability to work in a fast-paced environment with the aptitude to plan and prioritize own workload
  • Proven work experience as an Account Manager, Key Account Manager, or relevant role in service account relationships
  • Experience delivering customer focused solutions.
  • Preferred experience with AS400/JDE software/MS Office
  • Undergraduate degree preferred
Knowledge and Skills:
  • Demonstrable ability to communicate, present and influence key stakeholders at all level of an organization.
  • Proven ability to multi-task, while maintaining sharp attention to detail.

Why Join Us:

Ventura Foods offers career growth opportunities as well as competitive compensation and benefits:

  • Medical, Prescription, Dental, & Vision - coverage beginning on your 1st day for eligible employees
  • Profit Sharing and 401(k) matching (after eligible criteria is met)
  • Paid Vacation, Sick Time, and Holidays
  • Employee Appreciation Events and Employee Assistance Programs

Diversity & Inclusion:

Our commitment to a diverse and inclusive environment in which all employees are treated with respect is evident in our company culture and values. We believe that fostering an environment of inclusion and a focus on diversity across our organization is vital to attracting top talent, driving innovation, and meeting the high expectations of our customers in a rapidly evolving global marketplace.

Ventura Foods is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.