Patient Experience Specialist

1 month ago


Columbus, United States Columbus Oncology & Hematology Full time

The Patient Experience Specialist is the first point of contact for all incoming calls to Columbus Oncology and Hematology Associates. The Patient Experience Specialist is expected to communicate professionally with both internal and external customers while accurately and efficiently handling their call transfers.

Essential Duties and Responsibilities:

  • Answer telephones; Screen and transfer calls to the appropriate recipient quickly and efficiently.
  • Identify emergent calls and route them to the appropriate team members.
  • Communicate as needed with multiple departments to ensure appropriate workflows are being used.
  • Maintain patient confidentiality, including HIPAA and practice specific compliance guidelines.
Experience Qualifications:
  • At least one year in customer service
  • At least one year in a medical office
  • Oncology experience preferred
Other Qualifications:
  • Excellent verbal, written, and interpersonal skills
  • Excellent customer service skills
  • Moderate computer skills including:
    • Microsoft Office Applications (Outlook, Word, Excel)
    • EMR (Electronic Medical Records)
    • Practice Management Systems

Columbus Oncology and Hematology is an Equal Opportunity Employer.

  • Columbus, Ohio, United States Amplify Full time

    Job SummaryWe are seeking a highly skilled and compassionate Patient Experience Specialist to join our team at Amplify. As a Patient Experience Specialist, you will be responsible for providing exceptional service to our patients, ensuring a positive and welcoming experience in our dispensary.Key ResponsibilitiesReception: Greet patients in a welcoming...


  • Columbus, Ohio, United States Columbus Oncology & Hematology Full time

    Job SummaryWe are seeking a highly skilled Patient Experience Specialist to join our team at Columbus Oncology and Hematology. The ideal candidate will possess excellent communication skills, a strong ability to multitask, and a passion for delivering exceptional patient care.Key ResponsibilitiesAnswer and direct incoming calls to the appropriate team...


  • Columbus, United States American Oncology Network LLC Full time

    Location:Zangmeister Cancer CenterPay Range:$16.91 - $28.20RESPONSIBILITIES Handles most clerical duties associated with a medical clinic.The job of Patient Services Specialist (PSS) is divided into "stations." Each station has a distinct set of job duties, which includes job duties that usually are performed by one employee in a usual day. However, in...


  • Columbus, United States American Oncology Network, Inc. Full time

    Location:Zangmeister Cancer CenterPay Range:$16.91 - $28.20RESPONSIBILITIESHandles most clerical duties associated with a medical clinic.The job of Patient Services Specialist (PSS) is divided into “stations.” Each station has a distinct set of job duties, which includes job duties that usually are performed by one employee in a usual day. However, in...


  • Columbus, United States Ohio State University Wexner Medical Center Full time

    Scope of Position Patient Experience Coordinator activities include greeting new admissions and ensuring all clinical and service-related needs are met by proactive rounding, anticipating and identifying needs, soliciting input and addressing any issues or concerns.The Patient Experience Coordinator is responsible for providing mediation/issue resolution,...


  • Columbus, United States American Oncology Network LLC Full time

    Location: Zangmeister Cancer Center Pay Range: $16.91 - $28.20 RESPONSIBILITIES Handles most clerical duties associated with a medical clinic. The job of Patient Services Specialist (PSS) is divided into "stations." Each station has a distinct set of job duties, which includes job duties that usually are performed by one employee in a usual day. However, in...


  • Columbus, Ohio, United States The Christ Hospital Full time

    Job SummaryThe Christ Hospital Health Network is seeking a Patient Experience Ambassador to support the mission of delivering world-class patient care. As a key member of our team, you will be responsible for developing and maintaining relationships with patients, families, and care teams to ensure a positive and personalized experience.Key Responsibilities...


  • Columbus, Ohio, United States Ohio State University Wexner Medical Center Full time

    Job SummaryThe Patient Experience Liaison is responsible for ensuring a positive patient experience throughout their care continuum. This involves building relationships with patients, families, and staff to create an environment where optimum patient experience and positive patient satisfaction flourish.Key ResponsibilitiesProvide personalized guidance and...


  • Columbus, Ohio, United States The Ohio State University Full time

    At The Ohio State University, we're seeking a skilled Patient Experience Ambassador to join our team. As a Patient Experience Ambassador, you'll play a vital role in ensuring our patients receive exceptional care and support throughout their journey. This role is focused on the Critical Care Unit, and you'll be working closely with patients, families, and...


  • Columbus, United States NovaCare Rehabilitation Full time

    Overview:When patients enter our center in Columbus, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email...


  • Columbus, Ohio, United States OBGYN Specialist of Columbus Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Medical Office Coordinator to join our team at OBGYN Specialist of Columbus. The successful candidate will provide administrative support to our clinical staff, ensuring seamless day-to-day operations and exceptional patient care.Key ResponsibilitiesAssist physicians and physician assistants in...


  • Columbus, Ohio, United States Columbus Oncology & Hematology Full time

    The Patient Experience Liaison at Columbus Oncology and Hematology is the first point of contact for all incoming calls. This role requires exceptional communication skills to professionally interact with both internal and external customers while accurately and efficiently handling call transfers.Key Responsibilities:Answer telephones and screen calls to...


  • Columbus, Ohio, United States OBGYN Specialist of Columbus Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Medical Office Coordinator to join our team at OBGYN Specialist of Columbus. As a key member of our staff, you will be responsible for providing exceptional support to our physicians and patients.Key ResponsibilitiesAdministrative Support: Provide administrative support to our physicians and...


  • Columbus, Ohio, United States Nationwide Children's Hospital Full time

    Ambulatory Patient Care SpecialistJoin our team at Nationwide Children's Hospital as an Ambulatory Patient Care Specialist. In this role, you will provide exceptional patient care and support to our pediatric patients and families.Responsibilities:Provide basic supportive care to patients under the direction of an RN/Care ManagerCollect, document, and report...


  • Columbus, North Carolina, United States AdventHealth Full time

    **About the Role:**As a Patient Access Specialist at AdventHealth, you will play a vital role in ensuring patients receive the best possible care. Your primary responsibility will be to register patients for all service lines, perform eligibility verification, obtain pre-cert and/or authorizations, make financial arrangements, request and receive payments...


  • Columbus, Ohio, United States Jared Full time

    Key Responsibilities: Provide exceptional customer service to ensure a superior experience. Engage customers in conversation to understand their needs and preferences. Present merchandise and share detailed information about features and benefits of products. Offer information on extended service plans and financing options to meet individual and team sales...


  • Columbus, Ohio, United States Nationwide Children's Hospital Full time

    Patient Experience Coordinator - Global Patient ServicesThe Patient Experience Coordinator plays a vital role in ensuring that non-local patients and families have a seamless experience at Nationwide Children's Hospital. This includes identifying and organizing logistical details, creating and maintaining relationships with internal and external...


  • Columbus, Ohio, United States Nationwide Children's Hospital Full time

    Patient Experience Coordinator - Global Patient ServicesJoin our team as a Patient Experience Coordinator - Global Patient Services and play a vital role in enhancing the patient experience at Nationwide Children's Hospital. As a key member of our Global Patient Services team, you will be responsible for identifying and organizing aspects of need for...


  • Columbus, United States Ohio State University Wexner Medical Center Full time

    Scope of Position Patient Experience Coordinator activities include greeting new admissions and ensuring all clinical and service-related needs are met by proactive rounding, anticipating and identifying needs, soliciting input and addressing any issues or concerns.The Patient Experience Coordinator is responsible for providing mediation/issue resolution,...


  • Columbus, United States The Ohio State University Full time

    Current Employees and Students : If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process. Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must...