Bilingual Contact Center Specialist
2 weeks ago
The Lender - VP Conversion Call Center provides phone support to credit union members during their core conversion. As part of the call center, the Contact Center Specialist will receive inbound calls from members to assist with basic needs such as b Specialist, Bilingual, Customer Service, VP, Support, Education
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Contact Center Specialist
2 weeks ago
Grand Rapids, United States CU*Answers Full timeDescription POSITION SUMMARYThe Lender*VP Conversion Call Center provides phone support to credit union members during their core conversion. As part of the call center, the Contact Center Specialist will receive inbound calls from members to assist with basic needs such as balance inquiries, online banking login assistance, etc. They will work with...
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Bilingual Contact Center Supervisor
1 month ago
Grand Rapids, Michigan, United States Peckham Full timeJob SummaryThe Bilingual Contact Center Supervisor is a leadership role that oversees a team of customer service representatives. The successful candidate will provide guidance, coaching, and training to ensure excellent customer service and team performance.Main ResponsibilitiesLead a team of customer service representatives and provide guidance on Peckham...
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Contact Center Specialist
3 weeks ago
Grand Rapids, United States CU*Answers Full timeDescription POSITION SUMMARY The Lender*VP Conversion Call Center provides phone support to credit union members during their core conversion. As part of the call center, the Contact Center Specialist will receive inbound calls from members to assist with basic needs such as balance inquiries, online banking login assistance, etc. They will work with...
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Contact Center Specialist
4 weeks ago
Grand Rapids, United States CU*Answers Full timeDescription POSITION SUMMARY The Contact Center Specialist has multi-faceted opportunities including, but not limited to, member support when new credit unions join on to our platform, contacting other businesses about new product offerings, and keeping consistent communication regarding existing product offerings. On occasion, the person may be asked to do...
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Bilingual Contact Center Leadership Position
4 days ago
Grand Rapids, Michigan, United States Peckham Full timeJob SummaryThe Bilingual Contact Center Supervisor is responsible for leading a team of customer service representatives who handle inbound calls. This position requires strong leadership and communication skills, as well as the ability to coach and train team members.Main ResponsibilitiesLead a team of 10+ agents and provide guidance on Peckham policies and...
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Contact Center Specialist
2 months ago
Grand Rapids, United States CU* Answers Full time $15 - $16POSITION SUMMARY:The Contact Center Specialist has multi-faceted opportunities including, but not limited to, member support when new credit unions join on to our platform, contacting other businesses about new product offerings, and keeping consistent communication regarding existing product offerings. On occasion, the person may be asked to do some light...
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Bilingual Call Center Representative
4 weeks ago
Grand Rapids, Michigan, United States Xtend Full timeJob Title: Bilingual Call Center RepresentativeXtend is seeking a highly skilled and customer-focused Bilingual Call Center Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our credit union members via inbound and outbound services.Key Responsibilities:Answer and/or...
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Cedar Rapids, Iowa, United States Randstad Full timeJob Summary:The Contact Center Application Analyst collaborates with the OnCall business to implement Contact Center technology solutions.This role requires expertise in contact center systems and other applications used to support the OnCall Contact Center.The Analyst will support and optimize the implementation and usage of contact center technology...
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Safety Specialist Contact Center Full Time
4 weeks ago
Grand Rapids, Michigan, United States Pine Rest Christian Mental Health Services Full timeAbout UsPine Rest Christian Mental Health Services is a leading provider of behavioral health services, dedicated to delivering expert care for mental health and substance use disorders. Our 220-acre main campus and network of clinical sites across Michigan are equipped with state-of-the-art facilities and innovative treatment modalities.Job SummaryWe are...
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Contact Center Application Specialist
2 weeks ago
Cedar Rapids, Iowa, United States Randstad Full timeContact Center Application Analyst Job DescriptionWe are seeking a highly skilled Contact Center Application Analyst to join our team at Randstad Digital. As a Contact Center Application Analyst, you will collaborate with our OnCall business to design, implement, and optimize contact center technology solutions.The ideal candidate will have experience with...
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Contact Center Technology Specialist
2 weeks ago
Cedar Rapids, Iowa, United States Randstad Full timeJob Summary:We are seeking a highly skilled Contact Center Application Analyst to join our team at Randstad Digital. The successful candidate will have experience with CRM software, telephony systems, and other contact center technologies, as well as expertise in healthcare-specific contact center software and platforms.Key Responsibilities:Collaborate with...
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Disputes Servicing Bilingual Specialist
4 hours ago
Grand Rapids, United States Fifth Third Full timeUnder general supervision provides outstanding customer service while capturing accurate customer account and transaction information. Agent will also provide accurate expectations and disclosures regarding disputed transactions. Agent will service i Specialist, Bilingual, Dispute, Customer Experience, Customer Service, Banking, Education, Agent
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Contact Center Supervisor
2 days ago
Grand Rapids, Michigan, United States Peckham Full timeAbout Peckham Inc.Peckham Inc. is a leading provider of rehabilitation services, dedicated to making a positive impact in the lives of individuals with disabilities. Our team is passionate about delivering exceptional support and care, and we're seeking a skilled Contact Center Supervisor to lead our team of Customer Service Representatives.Job SummaryThe...
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Grand Rapids, MI , USA, United States Pine Rest Christian Mental Health Services Full timeJob SummaryPine Rest Christian Mental Health Services is seeking an Administrative Intake Support Specialist to join our Contact Center team. As an Administrative Intake Support Specialist, you will be responsible for providing exceptional customer service, handling crisis calls, and completing phone triage intake for all HRS admission referrals.Key...
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Call Center Specialist
3 weeks ago
Grand Rapids, United States Davenport University Full timeCall Center Specialist STATUS:Part-time, Non-Exempt {{1 - - - - - - - - - - - - - - - - -}} DEPARTMENT:Admissions - Call Center LOCATION:Grand Rapids - W.A. Lettinga Campus REPORTS TO:Manager - Call Center SUMMARY: As a member of the Call Center team, a Call Center Specialist is responsible for receiving all incoming phone calls to the university,...
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Call Center Specialist
4 weeks ago
Grand Rapids, United States Davenport University Full timeResponsible for scheduling and coordinating appointments and makes calendar changes for the Advising teams at all campuses. Exhibits flexibility, sensitivity, and respect, maintaining a working relationship with all team members. Answers and disposes Call Center Specialist, Call Center, Specialist, Technology, Education, Skills
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Patient Registration Specialist
2 months ago
Grand Rapids, United States Cherry Health Full timeWorking in an integrated team model, the Patient Registration Specialist will provide excellent customer service to our patients. This is a full-time position typically working Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m. Travel to other Cherry Health sites may also be required. Bilingual in Spanish preferred. Who we are: Cherry...
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Bilingual Call Center Representative
2 weeks ago
Grand Rapids, MI , USA, United States Xtend Inc Full timeJob SummaryXtend Inc is seeking a highly skilled Bilingual Call Center Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our credit union members via inbound and outbound services.Key ResponsibilitiesAnswer and/or triage inbound calls from credit union members in a...
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Bilingual Call Center Representative
4 months ago
Grand Rapids, United States Xtend Inc Full timeJob Type Full-time Description POSITION SUMMARY The Bilingual Call Center Representative/Member Services Representative (MSR) provides day-to-day support for credit union members/callers via inbound & outbound services. Requests able to be handled by an MSR will be done in the most efficient manner possible. This position requires taking complete, detailed...
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Disputes Servicing Bilingual Specialist
3 months ago
Grand Rapids, United States Fifth Third Full timeMake banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Under general supervision provides outstanding customer service while capturing accurate customer account and transaction information. Agent will also provide accurate...