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Senior User Researcher

4 months ago

Chicago, United States Motorola Solutions Full time
Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview
Want to design products that actually matter? Do you believe that the challenges facing public safety today can be solved by a thoughtful and holistic approach to user experience design? At Motorola Solutions, we help people be their best in moments that matter. We help firefighters see into burning buildings and police officers see around street corners. We are making schools, airports, hospitals and other public spaces safer by envisioning new technology for the future. The DEVICE & CUSTOMER EXPERIENCE DESIGN team at MOTOROLA SOLUTIONS is seeking a Senior User Researcher who is passionate about the same things we are: Future-facing technology, tackling complex problems, and the power of Design to make a difference in the lives of an incredible Mission Critical user group including Police, Fire, Security, and EMS, as well as in business essential commercial markets. Come work with our award winning design team.
Job Description

Do you have a passion for really understanding why our users work as they do and how they get their jobs done? Do you want to uncover ways to make them safer and more effective in what can be challenging work environments? If so, you've come to the right place.

As a Senior User Researcher, you will be part of a community of researchers and designers tasked with overcoming complicated user challenges, transforming them into meaningful and critical experiences. You should already have a strong foundation in qualitative and quantitative research methods and a demonstrated ability to observe users and evaluate system performance across a range of roles, tasks and environmental conditions. You will work with a small, distributed and highly collaborative team to investigate user needs, behavior and workflows, and use research insights to help envision new design solutions that demonstrate sound physical, cognitive and social human factors practices.

***Must include portfolio, personal website, or work samples demonstrating user-centered research experience to be considered for the position***

Scope of responsibilities:
  • Independently plan, create and execute research plans that leverage a range of exploratory and evaluative methods to help define innovative products, applications & services across the entire use lifecycle.
  • Create test materials and rigorous test plans for the measurement of individual and team performance across a variety of public safety and commercial products and applications.
  • Contribute to the development and implementation of design concepts, providing guidance on user interface design considerations, with emphasis on desktop and portal applications for complex network management and device configuration.
  • Effectively communicate research insights through a variety of methods, from rich narrative through measurable design requirements, contributing to organizational knowledge and improving end user experiences.
Desired Skills/Experience:
  • Demonstrated experience planning and executing short- and long-term research projects addressing complex user problems.
  • Demonstrated written and verbal communications skills, including techniques to present research findings, and communication and persuasion through rich user stories.
  • Prior experience with B2B user research on network management tools and other enterprise-grade applications is highly desired.
Soft Skills:
  • Exceptional interpersonal skills, demonstrating strong empathy and a passion for understanding user needs.
  • Ability to collaborate effectively and work with the full range of user experience design professions as well as product management and software development.
  • A rich appreciation for culture and end user work practices should complement your strong knowledge base in research and design.
Technical Skills:
  • Experience with design and prototyping tools such as Adobe CC or Figma, as well as user data analysis and testing tools are a plus.
#LI-MP2
#LI-HYBRD

Basic Requirements
  • Master's Degree in HCI/MMI, UX Design, Experimental Psychology, Engineering Psychology, Cognitive Science, Industrial Design, or applicable research related discipline AND 2+ years professional experience
Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S. Benefits include:
  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 9 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more


EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.