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Help Desk Associate US Timings

2 months ago

New York, United States HR Prospect LLC Full time

This is hourly paid Job (Remote) US time Zone

Position Summary:

The Help Desk Associate is responsible for providing daytoday helpdesk response and support of the organizations computer network infrastructure as well as admin functions for the organizations information management system client database (Caseworthy).

Essential Duties and Responsibilities:

  • Effectively and efficiently provide desktop and remote technical support in a timely manner
  • Effectively install configure diagnose troubleshoot and repair hardware and related equipment including: PCs laptops mobile devices and printers.
  • Perform hardware/software inventory and software license tracking.
  • Assist in the training of Fortune staff in the use of PCs and basic network operations.
  • Ability to follow directions and complete tasks without micromanagement
  • Excellent note taking and organizational skills
  • Ability to create step by step documentation on procedures and steps for technical tasks

QUALIFICATIONS

  • Minimum of 1 year handson experience with workstation support including operating systems applications and hardware support in a Windows OS environment.
  • Minimum of 1 year experience of troubleshooting clientside networking and connectivity issues.
  • Proven experience in working with resultsdriven customerservice oriented support teams.
  • Strong knowledge of Microsoft and TCP/IP networking and network printing.
  • Knowledge of networking technologies.
  • Strong MS Outlook MS Office and application support skills including strong antivirus and antispyware support knowledge.
  • High school diploma or equivalent (some college preferred).
  • A and Net Certified preferred.
  • Excellent customer service skills.

Key Skills and Competencies

  • Oral and written communication skills
  • Learning skills
  • Customer service orientation
  • Problem analysis
  • Problemsolving
  • Adaptability
  • Team interaction
  • Planning and organizing
  • Attention to detail
  • Stress tolerance
Reports to: Help Desk Manager

Status: Full Time; Regular; NonExempt

Only Short Listed Candidates will be called for Interview

Remote Work :

No